HP Brio 71xx hp brio 71xx, support details guide - Page 3

•Installed new hardware or soft- ware? N HP Brio PC "hung" • PC seems frozen • programs do not re- spond • PC stays inactive and cannot be woken up Error Messages • General Protection Fault • Invalid Page Fault Possible Causes: Y • some software may have replaced or changed your system files during installation. This may prevent other software from working properly. • Compatibility problems sometimes occur when installing equipment of different generations. Try the following: • Uninstall your hardware or software to see whether this fixes the problem • Call your reseller or look at their web site to get support information on in- stallation. A more recent version of the product may solve the problem. • Search our web site for compatibility information: http://www.hp.com/go/brio Possible Cause: • Your operating system detect- ed that your program made an illegal operation. Try to close your program. Press the CTRL, ALT and DEL keys at the same time to restart your HP Brio PC. Problem Solved? Hold down the on/off button on the front of your N HP Brio PC for 4 seconds (to shut it down). Restart your HP Brio PC. PC Behaves Strangely • Very slow • Garbage messages PC Does not Start at All • Series of beeps • No noise - from fan, etc. Possible Cause: • Your HP Brio PC might have been infected by a virus. Possible Causes: • Your HP Brio PC might have detected that a power shortage has occurred. • Your system board or power supply may be defective Run the anti-virus utilities on the HP Product Recovery CD-ROM Check the you have installed your HP Brio PC correctly (cable connections, etc.) Hold down the on/off button on the front of your HP Brio PC for 4 seconds (to shut it down). Restart your HP Brio PC. Problem Solved? N Use the HP Product Recovery CD-ROM to restore your system Problem Solved? Does your HP Brio PC restart? Quick Troubleshooting Tree N - to be used when your HP Brio PC is not accessible or does not start properly. Otherwise, your HP Brio Center contains dedicated information and tools to help you solve your problems. Y Run Hardware Diagnostics from the N HP Product Recovery CD-ROM Refer to your support details documentation on getting further assistance. iii