HP Brocade 8/12c Brocade Network Advisor SMI Agent Developer's Guide - Page 11
Other industry resources, Getting technical help
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For additional Brocade documentation, visit the Brocade website: http://www.brocade.com Release notes are available on the MyBrocade website. Other industry resources For additional resource information, visit the Technical Committee T11 website. This website provides interface standards for high-performance and mass storage applications for Fibre Channel, storage management, and other applications: http://www.t11.org For information about the Fibre Channel industry, visit the Fibre Channel Industry Association website: http://www.fibrechannel.org Getting technical help Contact your switch support supplier for hardware, firmware, and software support, including product repairs and part ordering. To expedite your call, have the following information available: 1. General Information • Switch model • Switch operating system version • Software name and software version, if applicable • Error numbers and messages received • supportSave command output • Detailed description of the problem, including the switch or fabric behavior immediately following the problem, and specific questions • Description of any troubleshooting steps already performed and the results • Serial console and Telnet session logs • syslog message logs 2. Switch Serial Number • The switch serial number and corresponding bar code are provided on the serial number label, as illustrated below. *FT00X0054E9* FT00X0054E9 3. World Wide Name (WWN) • Use the licenseIdShow command to display the WWN of the chassis. Brocade Network Advisor SMI Agent Developer's Guide xi 53-1002169-01
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