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HP C6180 Basics Guide - Page 79

Fax setup troubleshooting, Cause, Solution, Contact HP, Preferences - photosmart troubleshooting

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Troubleshooting and support Chapter 5 7. Press to scroll through the countries/regions. When the country/region you want to use appears, press OK. 8. When prompted, press to highlight Yes or No, and then press OK. I received a message on the display that the printer alignment failed Cause The incorrect type of paper is loaded in the input tray (for example, colored paper, paper with text on it or, certain recycled paper). Solution Load unused plain white letter or A4 paper into the input tray, and then try the alignment again. If the alignment fails again, you might have a defective sensor on the print head assembly. Contact HP Support. Go to www.hp.com/support. If prompted, choose your country/region, and then click Contact HP for information on calling for technical support. The wrong measurements are showing in menus on the display Cause You might have selected the incorrect country/region when setting up the HP All-inOne. The country/region you select determines the paper sizes shown on the display. Solution To change the country/region, you must reset the language settings. You can change the language settings at any time from the Preferences menu. I received a message on the display about a paper jam or a blocked print head assembly Solution If either a paper jam or blocked print head assembly error message appears on the display, there might be some packing material inside the HP All-in-One. Open the ink cartridge door, and check for obstructions in the device. Remove any packing materials or other obstructions. The HP All-in-One does not print Cause The HP All-in-One and computer are not communicating with each other. Solution Check the connection between the HP All-in-One and computer. Cause There might be a problem with one or more of the ink cartridges. Solution Check that the ink cartridges are installed properly and have ink. Cause The HP All-in-One might not be turned on. Solution Look at the display on the HP All-in-One. If the display is blank and the On button is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the HP All-in-One and plugged into a power outlet. Press the On button to turn on the HP All-inOne. Cause The HP All-in-One might be out of paper. Solution Load paper in the input tray. Fax setup troubleshooting This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-inOne is not set up properly for faxing, you might experience problems when sending faxes, receiving faxes, or both. 76 HP Photosmart C6100 All-in-One series

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	16
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	19
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	52
Case J: Shared voice/fax line with computer dial-up modem and answering machine	53
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	58
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	59
Set the fax header	59
Use the HP All-in-One features	61
Load originals and load paper	61
Load an original in the automatic document feeder	61
Load an original on the glass	62
Load 10 x 15 cm (4 x 6 inch) photo paper	62
Avoid paper jams	63
Make a copy	64
Scan an image	64
Scan an original to a computer	64
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Print 10 x 15 cm (4 x 6 inch) photos	67
Print from a software application	68
Send a basic fax	70
Replace the ink cartridges	70
Align the printer	73
Clean the HP All-in-One	73
Clean the glass	74
Clean the lid backing	75
Clean the exterior	75
Troubleshooting and support	76
Uninstall and reinstall the software	76
Hardware setup troubleshooting	77
Fax setup troubleshooting	79
The fax test failed	80
Network troubleshooting	96
Wired network setup troubleshooting	96
Wireless setup troubleshooting	98
Network software installation troubleshooting	101
Clear paper jams	102
Information on ink cartridges	104
Ink cartridge messages	104
Support process	109
HP support by phone	109
Phone support period	109
Placing a call	109
After the phone support period	109
Additional warranty options	109
Technical information	110
System requirements	110
Paper specifications	110
Paper tray capacities	110
Paper sizes	110
Print specifications	110
Copy specifications	111
Scan specifications	111
Fax specifications	111
Physical specifications	111
Power specifications	111
Environmental specifications	112
Acoustic information	112
Environmental product stewardship program	112
Regulatory notices	112
Regulatory model identification number	112
Ink cartridge warranty information	112
Warranty	113

Match case Limit results 1 per page

Press

to scroll through the countries/regions. When the country/region you want to use

appears, press

When prompted, press

to highlight

Yes

, and then press

I received a message on the display that the printer alignment failed

Cause

The incorrect type of paper is loaded in the input tray (for example, colored paper,

paper with text on it or, certain recycled paper).

Solution

Load unused plain white letter or A4 paper into the input tray, and then try the

alignment again.

If the alignment fails again, you might have a defective sensor on the print head assembly.

Contact HP Support. Go to

www.hp.com/support

. If prompted, choose your country/region,

and then click

Contact HP

for information on calling for technical support.

The wrong measurements are showing in menus on the display

Cause

You might have selected the incorrect country/region when setting up the HP All-in-

One. The country/region you select determines the paper sizes shown on the display.

Solution

To change the country/region, you must reset the language settings. You can

change the language settings at any time from the

Preferences

menu.

I received a message on the display about a paper jam or a blocked print head assembly

Solution

If either a paper jam or blocked print head assembly error message appears on the

display, there might be some packing material inside the HP All-in-One. Open the ink cartridge

door, and check for obstructions in the device. Remove any packing materials or other

obstructions.

The HP All-in-One does not print

Cause

The HP All-in-One and computer are not communicating with each other.

Solution

Check the connection between the HP All-in-One and computer.

Cause

There might be a problem with one or more of the ink cartridges.

Solution

Check that the ink cartridges are installed properly and have ink.

Cause

The HP All-in-One might not be turned on.

Solution

Look at the display on the HP All-in-One. If the display is blank and the

button

is not lit, the HP All-in-One is turned off. Make sure the power cord is firmly connected to the

HP All-in-One and plugged into a power outlet. Press the

button to turn on the HP All-in-

One.

Cause

The HP All-in-One might be out of paper.

Solution

Load paper in the input tray.

Fax setup troubleshooting

This section contains fax setup troubleshooting information for the HP All-in-One. If the HP All-in-

One is not set up properly for faxing, you might experience problems when sending faxes, receiving

faxes, or both.

Chapter 5

HP Photosmart C6100 All-in-One series

Troubleshooting and support