HP C6180 Basics Guide - Page 93

Note

The HP All-in-One cannot recognize some ring patterns, such as those with

alternating short and long ringing patterns. If you are having problems with a ring

pattern of this type, ask your phone company to assign a non-alternating ring pattern.

If you are not using a distinctive ring service, make sure that the

Distinctive Ring

setting on

the HP All-in-One is set to

All Rings

.

Cause

The

Distinctive Ring

setting is not set to

All Rings

(and you are not using a distinctive

ring service).

Solution

If you are not using a distinctive ring service, make sure that the

Distinctive

Ring

setting on the HP All-in-One is set to

All Rings

.

Cause

The fax signal level might not be strong enough, which can cause fax reception

problems.

Solution

If the HP All-in-One shares the same phone line with other types of phone

equipment, such as an answering machine, a computer dial-up modem, or a multi-port switch

box, the fax signal level might be reduced. The signal level can also be reduced if you use a

splitter or connect extra cables to extend the length of your phone. A reduced fax signal can

cause problems during fax reception.

●

If you are using a splitter or extension cables, try removing them and connecting the HP

All-in-One directly to the telephone wall jack.

●

To find out if other equipment is causing a problem, disconnect everything except the

HP All-in-One from the phone line, and then try to receive a fax. If you can receive faxes

successfully without the other equipment, one or more pieces of the other equipment is

causing problems; try adding them back one at a time and receiving a fax each time, until

you identify which equipment is causing the problem.

Cause

The memory of the HP All-in-One is full.

Solution

If

Backup Fax Reception

is enabled and there is an error condition on the HP All-

in-One, the memory might become full of faxes that have not yet been printed and the HP All-

in-One will stop answering calls. If an error condition exists that is preventing the HP All-in-

One from printing faxes, review the display for information on the error condition. Also, check

for the following problems:

●

The HP All-in-One is not set up properly for faxing.

●

There is no paper loaded in the input tray.

●

There is a paper jam.

●

The ink cartridge door is open. Close the ink cartridge door, as shown below:

●

The print head assembly is stalled. Turn the HP All-in-One off, remove any objects that

are blocking the print head assembly (including any packing materials), and then turn the

HP All-in-One on again.

Resolve any problems found. If there are any unprinted faxes stored in memory, the HP All-

in-One will begin printing all stored faxes in memory.

Chapter 5

90

HP Photosmart C6100 All-in-One series

Troubleshooting and support

Section	Page
Contents	4
HP All-in-One overview	6
The HP All-in-One at a glance	7
Control panel features	8
Use the HP Photosmart software	10
Find more information	11
Access the onscreen Help	11
Network setup	12
Wired network setup	12
What you need for a wired network	13
Connect the HP All-in-One to the network	13
Install the software for a network connection	14
Integrated wireless WLAN 802.11 network setup	16
What you need for an integrated wireless WLAN 802.11 network	16
Connect to an integrated wireless WLAN 802.11 network	17
Wireless ad hoc network setup	19
What you need for an ad hoc network	19
Prepare a Windows XP computer	19
Prepare a Mac	21
Create a network profile for other operating systems	22
Connect to a wireless ad hoc network	23
Connect to additional computers on a network	24
Change the HP All-in-One from a USB connection to a network connection	24
Manage your network settings	25
Change basic network settings from the control panel	25
Use the Wireless Setup Wizard	25
View and print network settings	25
Restore network defaults	26
Turn the wireless radio on and off	26
Print the wireless network test	26
Change advanced network settings from the control panel settings	27
Set link speed	27
Change IP settings	27
Use the Embedded Web Server	28
Access the Embedded Web Server	28
Use the Embedded Web Server setup wizard	29
Network configuration page definitions	29
General network settings	29
Wired (802.3) network settings	30
Wireless (802.11) network settings	32
Bluetooth settings	35
Fax setup	37
Set up the HP All-in-One for faxing	37
Choose the correct fax setup for your home or office	38
Select your fax setup case	39
Case A: Separate fax line (no voice calls received)	42
Case B: Set up the HP All-in-One with DSL	42
Case C: Set up the HP All-in-One with a PBX phone system or an ISDN line	44
Case D: Fax with a distinctive ring service on the same line	45
Case E: Shared voice/fax line	46
Case F: Shared voice/fax line with voice mail	47
Case G: Fax line shared with computer dial-up modem (no voice calls received)	48
Case H: Shared voice/fax line with computer dial-up modem	49
Case I: Shared voice/fax line with answering machine	52
Case J: Shared voice/fax line with computer dial-up modem and answering machine	53
Case K: Shared voice/fax line with computer dial-up modem and voice mail	55
Change settings on the HP All-in-One to receive faxes	57
Set the answer mode	57
Set the number of rings before answering	58
Change the answer ring pattern for distinctive ringing	58
Test your fax setup	59
Set the fax header	59
Use the HP All-in-One features	61
Load originals and load paper	61
Load an original in the automatic document feeder	61
Load an original on the glass	62
Load 10 x 15 cm (4 x 6 inch) photo paper	62
Avoid paper jams	63
Make a copy	64
Scan an image	64
Scan an original to a computer	64
Make reprints of your photos	65
Scan an original to a memory card or storage device	66
Print 10 x 15 cm (4 x 6 inch) photos	67
Print from a software application	68
Send a basic fax	70
Replace the ink cartridges	70
Align the printer	73
Clean the HP All-in-One	73
Clean the glass	74
Clean the lid backing	75
Clean the exterior	75
Troubleshooting and support	76
Uninstall and reinstall the software	76
Hardware setup troubleshooting	77
Fax setup troubleshooting	79
The fax test failed	80
Network troubleshooting	96
Wired network setup troubleshooting	96
Wireless setup troubleshooting	98
Network software installation troubleshooting	101
Clear paper jams	102
Information on ink cartridges	104
Ink cartridge messages	104
Support process	109
HP support by phone	109
Phone support period	109
Placing a call	109
After the phone support period	109
Additional warranty options	109
Technical information	110
System requirements	110
Paper specifications	110
Paper tray capacities	110
Paper sizes	110
Print specifications	110
Copy specifications	111
Scan specifications	111
Fax specifications	111
Physical specifications	111
Power specifications	111
Environmental specifications	112
Acoustic information	112
Environmental product stewardship program	112
Regulatory notices	112
Regulatory model identification number	112
Ink cartridge warranty information	112
Warranty	113

HP C6180 Basics Guide - Page 93

Distinctive Ring, All Rings, Cause, Solution, Distinctive, Backup Fax Reception, HP Photosmart C6100 - photosmart paper jam

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