HP C9657A HP Color LaserJet 5500 series printer - User Guide - Page 8

7 Maintenance Managing the print cartridge 102 HP print cartridges 102 Non-HP print cartridges 102 Print cartridge authentication 102 HP fraud hotline 102 Print cartridge storage 102 Print cartridge life expectancy 103 Checking the print cartridge life 103 Changing print cartridges 104 To change the print cartridge 105 Replacing supplies 108 Locating supplies 108 Supply replacement guidelines 108 Making room around the printer for replacing supplies 109 Approximate replacement intervals for supplies 109 Configuring e-mail alerts 110 Periodic cleaning 111 When to clean the OHT sensor 111 To clean the OHT sensor 111 8 Problemsolving Basic troubleshooting checklist 114 Factors affecting printer performance 114 Control panel message types 115 Status messages 115 Warning messages 115 Error messages 115 Critical error messages 115 Control panel messages 116 Paper jams 137 Paper jam recovery 137 Common causes of paper jams 139 Clearing paper jams 141 Jam in Tray 1 or Tray 2 141 Jam in Tray 3 or Tray 4 144 Jams in the top cover 150 Jam in paper input path or paper path 154 Jam in duplex path 157 Paper handling problems 160 Printer response problems 166 Printer control panel problems 170 Color printing problems 171 Incorrect printer output 173 Guidelines for printing with different fonts 174 Software application problems 175 Print quality troubleshooting 176 Print quality problems associated with paper 176 Overhead transparency defects 176 Print quality problems associated with the environment 177 Print quality problems associated with jams 177 Print quality problems associated with maintenance 177 Print quality troubleshooting pages 177 vi EN_WW