HP CP6015x HP Color LaserJet CP6015 Series - User Guide - Page 262
Solve network connectivity problems
UPC - 883585363285
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Solve network connectivity problems If the product is having problems communicating with the network, use the information in this section to resolve the problem. Solve network printing problems NOTE: HP recommends that you use the product CD to install and set up the product on a network. ● Make sure that the network cable is securely seated into the product's RJ45 connector. ● Make sure that the Link LED on the formatter is lit. See Understand lights on the formatter on page 236. ● Make sure that the I/O card is ready. Print a configuration page (see Information pages on page 138). If an HP Jetdirect print server is installed, printing a configuration page also prints a second page that shows the network settings and status. NOTE: The HP Jetdirect print server supports various network protocols (TCP/IP, IPX/SPX, Novell NetWare, AppleTalk, and DCL/LLC). Make sure that the correct protocols and network parameters are set correctly. On the HP Jetdirect configuration page, verify the following items for your protocol: ◦ Under HP Jetdirect Configuration, the status is "I/O Card Ready." ◦ Protocol status is "Ready." ◦ An IP address is listed. ◦ The configuration method (Config by:) is listed correctly. See the network administrator if you are not sure which method is correct. ● Try printing the job from another computer. ● To verify that a product works with a computer, use a USB cable to connect it directly to a computer. You will have to reinstall the printing software. Print a document from a program that has printed correctly in the past. If this works, a problem with the network might exist. ● Contact your network administrator for assistance. 248 Chapter 12 Solve problems ENWW