HP Color LaserJet 1500 HP Color LaserJet 1500 Printer Series - User Guide - Page 85

Solving general printing problems, Symptom, Possible Cause, Solution

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Solving general printing problems In addition to the problems listed in this section, see "Solving common Macintosh problems" on page 86 if you are using a Macintosh computer. Symptom Possible Cause Solution The print job is extremely The job might be very complex, if it slow. contains graphics, for example. q Wait for the job to print. q Reduce the complexity of the page or try adjusting the print quality settings. If this problem occurs frequently, add memory to the printer. The maximum speed is 16 ppm in black and 4 ppm in color. Wait for the print job to finish. Printing speeds might be Wait for the print job to finish. automatically reduced when printing special-sized media. In the printer driver, the Type or Size q If you are printing on heavy paper, the Type or Size should is set for card stock or other heavy be set to a heavy paper setting. The printer prints more paper. slowly to provide better quality. Wait for the job to print. q If you are not printing on heavy paper, set Type or Size in the printer driver to plain paper. q In the default settings for this printer, select the Paper tab and ensure that Type is set to plain paper. You can override this setting from the printer driver when you print on heavy paper. The printer pulls paper or The Source (tray) selection might be q For Windows, ensure that the correct paper source is print media from the incorrect. selected by clicking File in your application, and then wrong tray. clicking Page Setup. Note: If Page Setup or a similar option is not available in your application, the setting of the driver can be verified by clicking File, and then clicking Print. In the Print dialog box, click Properties, and then select the Paper tab to verify the setting. q For Macintosh, set the Source in the Print dialog box. q Remove any paper from other trays to make the printer select from the desired tray. The Type or Size setting does not Open the HP color LaserJet 1500 toolbox. Select the Device match the size of paper or print media tab, and then click Settings. Click Configure Device, and then loaded in the tray. click Paper Handling. Verify that the paper size and type settings match the size and type of the paper that is loaded in the printer. Paper is loaded in tray 1. Remove any paper from tray 1. The printer pulls from tray 1 if you did not specify a tray that had a compatible size or type loaded and tray 1 is unconfigured. ENWW Chapter 4 Problem solving and maintenance 83

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ENWW
Chapter 4 Problem solving and maintenance
83
Solving general printing problems
In addition to the problems listed in this section, see
“Solving common Macintosh problems” on
page 86
if you are using a Macintosh computer.
Symptom
Possible Cause
Solution
The print job is extremely
slow.
The job might be very complex, if it
contains graphics, for example.
●
Wait for the job to print.
●
Reduce the complexity of the page or try adjusting the
print quality settings. If this problem occurs frequently, add
memory to the printer.
The maximum speed is 16 ppm in
black and 4 ppm in color.
Wait for the print job to finish.
Printing speeds might be
automatically reduced when printing
special-sized media.
Wait for the print job to finish.
In the printer driver, the Type or Size
is set for card stock or other heavy
paper.
●
If you are printing on heavy paper, the Type or Size should
be set to a heavy paper setting. The printer prints more
slowly to provide better quality. Wait for the job to print.
●
If you are not printing on heavy paper, set Type or Size in
the printer driver to plain paper.
●
In the default settings for this printer, select the
Paper
tab
and ensure that Type is set to plain paper. You can
override this setting from the printer driver when you print
on heavy paper.
The printer pulls paper or
print media from the
wrong tray.
The Source (tray) selection might be
incorrect.
●
For Windows, ensure that the correct paper source is
selected by clicking
File
in your application, and then
clicking
Page Setup
.
Note:
If
Page Setup
or a similar option is not available in
your application, the setting of the driver can be verified by
clicking
File
, and then clicking
Print
. In the
Print
dialog
box, click
Properties
, and then select the
Paper
tab to
verify the setting.
●
For Macintosh, set the Source in the
Print
dialog box.
●
Remove any paper from other trays to make the printer
select from the desired tray.
The
Type
or
Size
setting does not
match the size of paper or print media
loaded in the tray.
Open the HP color LaserJet 1500 toolbox. Select the
Device
tab, and then click
Settings
. Click
Configure Device
, and then
click
Paper Handling
. Verify that the paper size and type
settings match the size and type of the paper that is loaded in
the printer.
Paper is loaded in tray 1.
Remove any paper from tray 1. The printer pulls from tray 1 if
you did not specify a tray that had a compatible size or type
loaded and tray 1 is unconfigured.