HP Color LaserJet 1500 HP Color LaserJet 1500 Printer Series - User Guide - Page 88

Solving common Macintosh problems, Symptom, Possible Cause, Solution

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Solving common Macintosh problems In addition to the problems listed in "Solving general printing problems" on page 83, this section lists problems that can happen only when using Mac OS 9.x and Mac OS X. Symptom Possible Cause Solution Problems in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X) The printer driver icon does not appear in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X). Software was not installed correctly. The interface cable might not be high quality. The LaserWriter driver should be present as a part of the Mac OS. Make sure that the LaserWriter driver is in the Extensions folder within the systems folder. If not, install the LaserWriter driver from your Mac OS CD-ROM. Make sure that you are using a high-quality interface cable. An incorrect network might be selected. Make sure that the printer is on the correct network. Select the Network or AppleTalk Control Panel from Control Panels in the Apple menu and then choose the correct network. The printer driver does not automatically set up your selected printer even though you clicked Auto Setup in the Chooser (Mac OS 9.x) or in the Print Center (Mac OS X). Reinstall the printer software. See the getting started guide. Printing Errors A print job was not sent to Another printer with the same or the printer that you similar name might have received wanted. your print job. q Check the AppleTalk name of the printer displayed on the Configuration page. q Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. 86 Problem solving and maintenance ENWW

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86
Problem solving and maintenance
ENWW
Solving common Macintosh problems
In addition to the problems listed in
“Solving general printing problems” on page 83
, this section
lists problems that can happen only when using Mac OS 9.
x
and Mac OS X.
Symptom
Possible Cause
Solution
Problems in the Chooser (Mac OS 9.
x
) or in the Print Center (Mac OS X)
The printer driver icon
does not appear in the
Chooser (Mac OS 9.
x
) or
in the Print Center (Mac
OS X).
Software was not installed correctly.
The LaserWriter driver should be present as a part of the Mac
OS. Make sure that the LaserWriter driver is in the Extensions
folder within the systems folder. If not, install the LaserWriter
driver from your Mac OS CD-ROM.
The interface cable might not be high
quality.
Make sure that you are using a high-quality interface cable.
An incorrect network might be
selected.
Make sure that the printer is on the correct network. Select the
Network
or
AppleTalk Control Panel
from
Control Panels
in
the
Apple
menu and then choose the correct network.
The printer driver does
not automatically set up
your selected printer even
though you clicked
Auto
Setup
in the Chooser
(Mac OS 9.
x
) or in the
Print Center (Mac OS X).
Reinstall the printer software. See the getting started guide.
Printing Errors
A print job was not sent to
the printer that you
wanted.
Another printer with the same or
similar name might have received
your print job.
●
Check the AppleTalk name of the printer displayed on the
Configuration page.
●
Make sure that the cables are connected correctly, the
printer is on, and the Ready light is on.