HP Color LaserJet 1500 HP Color LaserJet 1500 Printer Series - User Guide - Page 89

USB Problems, Symptom, Possible Cause, Solution

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Symptom Possible Cause Solution USB Problems You are unable to print from a third-party USB card. This error occurs when the software When adding a third-party USB card, you might need the for USB printers is not installed. Apple USB Adapter Card Support software. The most current version of this software is available from the Apple website. When connected using a USB cable, the printer does not appear in the Macintosh Chooser (Mac OS 9.x) or in the Print Center (Mac OS X) after the driver is selected. This problem is caused by either a software or hardware component. Software troubleshooting q Check that your Macintosh supports USB. q Verify if your Macintosh has Mac OS 9.x and later. q Ensure that your Macintosh has the appropriate USB software from Apple. Note: The iMac and Blue G3 desktop Macintosh systems meet all the requirements to connect to a USB device. Hardware troubleshooting q Check that the printer is turned on. q Verify that the USB cable is properly connected. q Check that you are using the appropriate high-speed USB cable. q Ensure that there are not too many USB devices drawing power from the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. q Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all devices from the chain and connect the cable directly to the USB port on the host computer. Note: The iMac keyboard is a nonpowered USB hub. ENWW Chapter 4 Problem solving and maintenance 87

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ENWW
Chapter 4 Problem solving and maintenance
87
USB Problems
You are unable to print
from a third-party USB
card.
This error occurs when the software
for USB printers is not installed.
When adding a third-party USB card, you might need the
Apple USB Adapter Card Support software. The most current
version of this software is available from the Apple website.
When connected using a
USB cable, the printer
does not appear in the
Macintosh Chooser (Mac
OS 9.
x
) or in the Print
Center (Mac OS X) after
the driver is selected.
This problem is caused by either a
software or hardware component.
Software troubleshooting
●
Check that your Macintosh supports USB.
●
Verify if your Macintosh has Mac OS 9.
x
and later.
●
Ensure that your Macintosh has the appropriate USB
software from Apple.
Note
: The iMac and Blue G3 desktop Macintosh systems meet
all the requirements to connect to a USB device.
Hardware troubleshooting
●
Check that the printer is turned on.
●
Verify that the USB cable is properly connected.
●
Check that you are using the appropriate high-speed USB
cable.
●
Ensure that there are not too many USB devices drawing
power from the chain. Disconnect all devices from the
chain and connect the cable directly to the USB port on the
host computer.
●
Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all devices
from the chain and connect the cable directly to the USB
port on the host computer.
Note
: The iMac keyboard is a nonpowered USB hub.
Symptom
Possible Cause
Solution