HP Color LaserJet 4610n HP Color LaserJet 4610n - User Guide - Page 183
Media-handling problems, HP LaserJet Printer Family Print, Media Guide
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Media-handling problems Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Guide. For ordering information, see Supplies and accessories. For paper specifications for this printer, see Supported media weights and sizes. Printer feeds multiple sheets Cause The input tray is overfilled. The media is not under the tabs in the input tray (Trays 2). Solution Remove excess media from the input tray. Open the input tray and verify that the media is seated under the metal tabs. Print media is sticking together. Remove media, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. NOTE Do not fan media. Fanning can cause static electricity, which can cause media to stick together. Media does not meet the specifications for this printer. Use only media that meets HP media specifications for this printer. See Supported media weights and sizes. Media lift plate is not locked down before the tray Lock down media lift plate before inserting the is inserted back into the printer. tray into the printer. Trays are not properly adjusted. Make sure that the rear media-length guide indicates the length of media being used. Printer feeds incorrect page size Cause Solution The correct size media is not loaded in the input Load the correct size media in the input tray. tray. The correct size media is not selected in the software application or printer driver. Confirm that the settings in the application and printer driver are appropriate, since the application settings override the printer driver and control panel settings, and the printer driver settings override the control panel settings. For more information about how to access the printer drivers, see Accessing the printer drivers. The correct size media for Tray 1 is not selected in the printer control panel. From the control panel, select the correct size media for Tray 1. The media size is not configured correctly for the input tray. Print a configuration page or use the control panel to determine the media size for which the tray is configured. The guides in the tray are not against the paper. Verify that the rear and width media guides are touching the paper. ENWW Media-handling problems 171