HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP Series - S - Page 471

3. Check the cabling. a. Check the cable connection between the product and the computer or network port. Make sure that the connection is secure. b. Make sure that the cable itself is not faulty by using a different cable, if possible. c. Check the network connection. d. Check the cable from the formatter to the scanner. 4. Ensure that the print media that you are using meets specifications. See Supported paper and print media sizes on page 63. 5. Print a configuration page. If the product is connected to a network, an HP Jetdirect page also prints. See Configuration pages on page 431. a. If the pages do not print, check that at least one tray contains print media. b. If the page jams in the product, see Jams on page 519. c. If the pages don't print, try an engine self test to rule out engine problems and to identify formatter problems. See Engine-test button on page 583. 6. If the configuration page prints, check the following items: a. Is the issue print or copy related? If copy related, clean the scanner glass and adjust the copy settings. b. If the page prints correctly, the product hardware is working. The problem is with the computer that you are using, with the printer driver, or with the program. c. If the page does not print correctly, the problem is with the product hardware. 7. Does the image quality meet the user's requirements? If yes, go to step 8. If no, check the following items: a. Print the print-quality-troubleshooting pages. b. Solve the print-quality problems, and then go to step 8. 8. At the computer, check to see if the print queue is stopped, paused, or set to print offline. Windows: Click Start, click Settings, and then click Printers or Printers and Faxes. Double-click HP Color LaserJet CM6040 MFP. -or- Mac OS X: Open Printer Setup Utility, and then double-click the line for the HP Color LaserJet CM6040 MFP. ENWW Troubleshooting process 425