Home » HP Manuals » Multifunction Devices » HP Color LaserJet CM6030/CM6040 » Manual Viewer

HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP Series - S - Page 472

Troubleshooting flowchart, hardware problems.

View all HP Color LaserJet CM6030/CM6040 manuals

Add to My Manuals
Save this manual to your list of manuals

Page 472 highlights

9. Verify that you have installed the HP Color LaserJet CM6040 MFP Series printer driver. Check the program to make sure that you are using the HP Color LaserJet CM6040 MFP Series printer driver. 10. Print a short document from a different program that has worked in the past. If this solution works, the problem is with the program that you are using. If this solution does not work (the document does not print), complete these steps: a. Try printing the job from another computer that has the product software installed. b. If you connected the product to the network, connect the product directly to a computer with a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the new connection type that you are using. Troubleshooting flowchart This flowchart highlights the general processes that you can follow to quickly isolate and solve product hardware problems. Each row depicts a major troubleshooting step. A "yes" answer to a question allows you to proceed to the next major step. A "no" answer indicates that additional testing is needed. Proceed to the appropriate section in this chapter, and follow the instructions there. After completing the instructions, proceed to the next major step in this troubleshooting flowchart. Table 7-2 Troubleshooting flowchart 1 Power on Is the product on and does a readable message display? Yes No Follow the power-on troubleshooting checks. See Power-on checks on page 427. After the control-panel display is functional, go to step 2. Ensure the product isn't in sleep mode by touching any button or opening any door. 2 Control-panel messages Does the message Ready display on the control panel? Yes No If an error message displays, see Control-panel messages on page 440. After the errors have been corrected, go to step 3. 3 Event log Open the Troubleshooting menu and print an event log to see the history of errors with this product. Does the event log print? Yes No If the event log does not print, see Event log messages on page 511. If paper jams inside the product, see Jams on page 519. If error messages display on the control panel when you try to print an event log, see Control-panel messages on page 440. After successfully printing and evaluating the event log, go to step 4. 4 Information pages Open the Information menu and print the configuration pages to verify that all of the accessories are installed. Are all of the accessories installed? Yes No If accessories that are installed are not listed on the configuration pages, remove the accessory and reinstall it. For more information about optional output devices, see Output accessories and intermediate paper transfer unit (IPTU) on page 667. After evaluating the configuration pages, go to step 5. 5 Image quality Does the print quality meet the customer's requirements? Yes No Compare the images with the sample defects in the image defect tables. After the print quality is acceptable, go to step 6. 426 Chapter 7 Solve problems ENWW

Section	Page
Product basics	47
Product comparison	48
Product features	50
Product walkaround	53
Front view	53
HP Color LaserJet CM6040 MFP Series	53
Back view	54
Interface ports	55
Serial number and model number location	55
Supported operating systems	57
Control panel	59
Use the control panel	60
Control-panel layout	60
Home screen	61
Buttons on the touchscreen	62
Control-panel help system	62
Navigate the Administration menu	63
Information menu	64
Default Job Options menu	66
Default Options for Originals	66
Image adjustment	67
Default Copy Options	68
Default Fax Options	69
Default E-mail Options	70
Default Send to Folder Options	71
Default Print Options	72
Time/Scheduling menu	73
Management menu	75
Initial Setup menu	77
Networking and I/O	77
Fax Setup	84
E-mail Setup	87
Send Setup menu	87
Device Behavior menu	88
Print Quality menu	95
Troubleshooting menu	99
Resets menu	105
Service menu	106
Paper and print media	107
Understand paper and print media use	108
Supported paper and print media sizes	109
Supported paper types	112
Special paper or print media guidelines	114
Load paper and print media	115
Load Tray 1	115
Print envelopes	116
Load trays 2, 3, 4, or 5	116
Load standard-sized media into trays 2, 3, 4, or 5	116
Load undetectable standard-sized media into Tray 2, 3, 4, and 5	118
Load custom-size media into tray 2, 3, 4, or 5	119
Load large size paper into Tray 3, 4, or 5	120
Load letterhead, pre-printed, or pre-punched paper	120
Change the Image Rotation setting	121
Choose the correct orientation for loading letterhead, pre-printed, or pre-punched paper	121
Configure trays	125
Configure a tray when loading paper	125
Configure a tray to match print job settings	125
Automatic media type sensing (auto sense mode)	125
Auto sense settings	126
Select the paper by source, type, or size	126
Source	126
Type and Size	127
Choose an output location	128
Standard output bins	128
Optional output accessories	128
3-bin stapler/stacker features	128
Booklet maker finisher features	129
Accessory walkaround	129
Use the booklet-making feature	130
Create a booklet from the print driver	131
Create a booklet from a copy	131
Configure the accessory operation mode	132
Select the operating mode at the control panel	132
Select the operating mode in the printer driver	132
Select the operating mode in the printer driver (Mac OS X)	132
Manage and maintain the product	135
Information pages	136
HP Easy Printer Care	138
Open the HP Easy Printer Care software	138
HP Easy Printer Care software sections	138
Embedded Web server	141
Open the embedded Web server by using a network connection	141
Embedded Web server sections	142
Use HP Web Jetadmin software	145
Security features	146
Secure the embedded Web server	146
Foreign Interface Harness (FIH)	146
Requirements	146
Use the FIH	146
Enable the FIH portal	146
Disable the FIH portal	147
Secure Disk Erase	147
Data affected	147
Gain access to Secure Disk Erase	148
Additional Information	148
DSS authentication	148
Lock the control-panel menus	148
Manage supplies	149
Print-cartridge storage	149
HP policy on non-HP print cartridges	149
HP fraud hotline and Web site	149
Replace supplies	150
Locate supplies	150
Supply replacement guidelines	150
Approximate replacement intervals for supplies	151
Change print cartridges	151
Change image drums	154
Install memory	157
Install DDR memory DIMMs	157
Enable memory	160
Enable memory for Windows 2000 and XP	160
Install an HP Jetdirect or EIO print server card or EIO hard disk	161
Replace the staple cartridge	163
Replace saddle stitch staple cartridges in the booklet maker	165
Clean the product	168
Clean the outside of the product	168
Clean the product interior	168
Clean the 3X500 sheet input tray	170
Clean the IPTU	171
Clean the touchscreen	171
Clean the scanner glass	171
Cleaning the ADF delivery system	172
Clean the ADF delivery system	172
Clean the ADF rollers	173
ADF maintenance kit	175
Calibrate the scanner	176
Upgrade the firmware	177
Determine the current firmware version	177
Download new firmware from the HP Web site	177
Transfer the new firmware to the product	177
Use FTP to upload the firmware through a browser	177
Use FTP to upgrade the firmware on a network connection	178
Use HP Web Jetadmin to upgrade the firmware	179
Use MS-DOS commands to upgrade the firmware	179
Use the HP Jetdirect firmware	179
Set the real-time clock	181
Set the date format	181
Set the date	181
Set the time format	181
Set the time	181
Theory of operation	183
Basic operation	184
Sequence of operation	184
Formatter system	186
Sleep mode	186
Resolution Enhancement technology (REt)	186
Input/output	187
CPU	187
Memory	187
Hard disk	187
Random-access memory	187
DIMM slot	187
Nonvolatile memory	187
PJL overview	187
PML	188
Control panel	188
Engine-control system	189
DC controller	190
Solenoids	190
Switches	191
Sensors	192
Motors and fans	193
Fuser control	195
Fuser temperature-control circuit	197
Fuser over-temperature protection	198
Fuser-failure detection	199
Fuser identification	199
Fuser-life detection	200
Relay-failure detection	200
Low-voltage power supply	200
Overcurrent/overvoltage protection	201
Safety	201
Voltage detection	201
Sleep (powersave) mode	201
High-voltage power supply	201
Laser/scanner system	204
Image-formation system	206
Image-formation process	207
Step 1: Pre-exposure	208
Step 2: Primary charging	208
Step 3: Laser-beam exposure	209
Step 4: Development	209
Step 5: Primary transfer	210
Step 6: Secondary transfer	210
Step 7: Separation	211
Step 8: Fusing	211
Step 9: ITB cleaning	212
Step 10: Drum cleaning	212
Print cartridge	213
Imaging drum	214
Developing roller engagement and disengagement	216
Intermediate transfer belt (ITB) unit	217
Primary-transfer-roller engagement and disengagement	217
ITB unit detection	219
Secondary-transfer-roller unit	221
Calibration	221
Color-misregistration contol	222
Image stabilization control	223
Pickup, feed, and delivery system	224
Pickup-and-feed unit	227
Cassette pickup	229
Cassette paper-size and cassette-presence detection	229
Cassette lift operation	231
Cassette paper-level and paper-presence detection	232
Multifeed prevention	233
Multipurpose tray pickup	234
Multipurpose tray last-paper detection	235
Paper feed	236
Skew-feed prevention	238
Paper-type detection	239
Feed-speed control	239
Fusing and delivery unit	241
Loop control	241
Pressure-roller pressurization control	242
Duplexing unit	243
Duplexing reverse and feed control	244
Jam detection	245
Optional input trays	247
Paper-feeder pickup and feed operation	250
Scanner component	252
Product boards	254
Scanner system block diagram	254
Scanner image-data path	255
Scanner power topology	256
Scanner power states	257
Sensor topology	258
Boards I/Os	261
Scanner operation flow	263
ADF	267
Input tray	267
ADF simplex-printing operation sequence	267
ADF duplex-printing operation sequence	268
Multifeed operation	269
End of a scan job operation	270
Paper pick and separation operation	270
Deskew	271
Removal and replacement	273
Removal and replacement strategy	274
Introduction	274
Required tools	275
Types of screws	275
Service approach	276
Before performing service	276
After performing service	276
Parts removal order	277
User-replaceable parts	278
Fuser	279
Transfer roller	282
Intermediate transfer belt (ITB)	284
Tray 1 pickup and separation rollers	287
Tray 2, 3, 4, and 5 pickup rollers	289
Formatter	291
Tray 2	294
Trays 3, 4, and 5	294
Service-replaceable parts	295
Secondary transfer unit	295
Multipurpose drive unit	300
Multipurpose-tray guide (Tray 1) unit	304
Cassette (Tray 2) pickup unit	305
Rear-left cover	306
Rear-right cover	307
Rear cover	308
Low-voltage power-supply unit	309
High-voltage power supply PCA (A)	310
Lifter-drive unit	312
Fuser motor	315
Intermediate-transfer belt (ITB) motor	316
Face-down output bin	317
Left cover	318
Laser/scanner fan duct	319
Print-cartridge driver PCA	321
High-voltage power supply PCA (B)	323
Formatter case	325
DC controller PCA	327
Environmental sensor	329
Image-drum motor	330
Fuser fan	332
Print-cartridge feed motor (black)	333
Print-cartridge feed motor (yellow, magenta, and cyan)	334
Cartridge fan unit	335
Laser/scanner fan unit	336
Fuser power-supply unit	337
Primary transfer-roller disengagement motor	338
Print-cartridge drive unit (yellow and magenta)	339
Print-cartridge drive unit (cyan and black)	344
Print-cartridge interface PCA (cyan and black)	345
Print-cartridge interface PCA (yellow and magenta)	346
Main drive unit	347
Cartridge fan duct	349
Duplex switchback tray	350
Front lower cover	351
Inner cover	352
Rear scanner cover	354
Right upper cover	355
Front door	356
Front door assembly	357
Color-misregistration and image-density sensor unit	358
Pressure-release sensor unit	359
Scanner cover	361
Laser/scanner assembly (yellow and magenta)	362
Laser/scanner assembly (cyan and black)	365
VOC fan	368
Duplexing reverse unit	369
Face-down delivery unit	370
Face-down cover	372
Right-door assembly	373
Duplexing feed unit	375
Multipurpose-tray (Tray 1) pickup unit	377
Thermopile unit	380
Front-lower cover	381
ITB duct	382
Optional input trays	383
1x500-sheet input tray	383
Right door	383
Lower-rear cover	385
Front-right cover	386
Right cover	387
Front-upper cover	388
Lower-left cover	389
Front-lower door	390
Box	391
Pickup unit	392
Input tray is attached	392
Paper feeder is not attached	393
Auto-close unit	395
Pickup motor	396
Paper-feeder driver PCA	397
3x500-sheet input tray	398
Right door	398
Lower-rear cover	398
Front-right cover	398
Right cover	398
Front-upper cover	398
Left cover	398
Pickup unit (middle cassette)	399
Pickup unit (lower cassette)	400
Pickup unit (upper cassette)	400
Paper feeder is attached	400
Paper feeder is not attached	401
Auto-close unit	403
Pickup motor	403
Paper-feeder driver PCA	403
Scanner	404
Optical scanner	404
Upper-left scanner cover	408
Upper-right scanner cover	409
Control panel	410
Front scanner cover	412
Lower-left scanner cover	414
Lower-right scanner cover	416
Top scanner cover	417
Glass assembly	418
Carriage unit	419
Configure the SCB when replacing the carriage unit, inverter, SCB, or optical scanner	424
Pulley assembly and motor unit	426
Rail	429
Inverter	430
Inverter unit	430
Lid sensor	432
SCB, CPB, and SCUID	434
Power-supply unit	437
Scanner fan	439
SCB fan	440
Control panel fan	441
Fan filter	442
ADF	443
ADF assembly	443
ADF input tray sensors	445
Separation floor assembly	447
Diverter	449
Jam cover	450
Hinge assemblies	452
Float assembly	453
White backing	456
Front end cover (cap)	458
Rear end cover (cap)	460
ADF PCA and wire harness	463
Input tray	465
Solve problems	467
Introduction	468
Troubleshooting process	469
Determine the problem source	469
Pre-troubleshooting checklist	469
Troubleshooting checklist	470
Troubleshooting flowchart	472
Power subsystem	473
Power-on checks	473
Power-on troubleshooting overview	473
Tools for troubleshooting	475
Internal print-quality test pages	475
Print-quality-troubleshooting pages	475
Diagnostics page	475
Cleaning page	476
Configuration pages	477
Configuration page	477
HP embedded Jetdirect page	479
Embedded protocol page	480
Finding important information on the configuration pages	481
Solve performance problems	482
Solve connectivity problems	483
Solve direct-connect problems	483
Solve network connectivity problems	483
Solve network printing problems	483
Verify communication over the network	484
Control-panel message types	485
Control-panel messages	486
Event log messages	557
Print an event log	557
Show an event log	557
Clear the event log	557
Event log message	558
Paper-handling problems	565
Jams	565
Common causes of jams	565
Jam locations	566
Clear jams	566
Jam sensors	567
AREA 1: Jams in the output bin	568
AREA 2 and 3: Jams in the fuser and transfer area	570
AREA 4: Jams in the duplex area	577
AREA 5: Jams in Tray 2 and the internal paper path	581
AREA 6:Jams in Tray 1	585
AREA 7: Jams in optional Trays 3, 4, and 5	589
AREA 8: Jams in the optional finishing devices	593
Clear jams in the output-accessory bridge	593
Clear jams in the sorter area	595
Clear jams in the booklet maker	597
AREA 9: Jams in the ADF	598
Clear staple jams	599
Clear staple jams in the main stapler	599
Clear staple jams in the booklet maker	601
Jam recovery	603
Product feeds multiple sheets	604
Product pulls from incorrect tray	604
Product feeds incorrect page size	604
Paper does not feed automatically	605
Paper does not feed from Tray 2, 3, 4, or 5	605
Transparencies or glossy paper will not feed	606
Envelopes jam or will not feed in the product	607
Output is curled or wrinkled	607
Product will not duplex or duplexes incorrectly	608
Solve image quality problems	609
Example print quality problems	609
Repetitive defects ruler	609
Overhead transparency defects	611
Print quality problems associated with the environment	611
Print quality problems associated with jams	611
Optimize and improve image quality	611
Use supported paper	612
Calibrate the product	612
Specify the correct paper type	612
Clean the fuser	613
Respond to control-panel error messages	614
Clean the registration second transfer assembly	614
Use manual print modes	616
Print-quality-troubleshooting pages	617
Image-quality issues	620
Interface troubleshooting	625
Communication checks	625
EIO troubleshooting	625
Engine diagnostics	626
LED diagnostics	626
Understand lights on the formatter	626
HP Jetdirect LEDs	626
Heartbeat LED	627
Understand lights on the SCB	627
Understand lights on the copy-process board (CPB)	629
Engine-test button	629
Troubleshooting menu	630
Diagnostics mode	631
Diagnostics that put the engine into the special diagnostics mode	631
Diagnostic tests	632
Disable cartridge check	633
Paper-path sensors test	633
Paper-path test	635
Manual sensor test (special-mode test)	636
Component tests	638
Component test (special-mode test)	638
Transfer-motors test	638
Belt-only test	638
Image-drum motors test	638
CMYK-laser test	639
Fuser-motor test	639
Fuser pressure-release motor test	639
Color-alienation motor test	639
ITB-contact/alienation test	639
Paper-transport motor test	640
Tray-1 pickup-solenoid test	640
Tray-2 pickup-motor test	640
Duplexer reverse-motor test	640
Duplexer refeed-motor test	640
Print/stop test	642
Color-band test	643
Scanner tests	643
Service-mode functions	644
Service menu	644
Product resets	646
NVRAM initialization	646
Solve scanner problems	647
Solve fax problems	648

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
167
168
169
170
171
172
173
174
175
176
177
178
179
180
181
182
183
184
185
186
187
188
189
190
191
192
193
194
195
196
197
198
199
200
201
202
203
204
205
206
207
208
209
210
211
212
213
214
215
216
217
218
219
220
221
222
223
224
225
226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
247
248
249
250
251
252
253
254
255
256
257
258
259
260
261
262
263
264
265
266
267
268
269
270
271
272
273
274
275
276
277
278
279
280
281
282
283
284
285
286
287
288
289
290
291
292
293
294
295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
390
391
392
393
394
395
396
397
398
399
400
401
402
403
404
405
406
407
408
409
410
411
412
413
414
415
416
417
418
419
420
421
422
423
424
425
426
427
428
429
430
431
432
433
434
435
436
437
438
439
440
441
442
443
444
445
446
447
448
449
450
451
452
453
454
455
456
457
458
459
460
461
462
463
464
465
466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
505
506
507
508
509
510
511
512
513
514
515
516
517
518
519
520
521
522
523
524
525
526
527
528
529
530
531
532
533
534
535
536
537
538
539
540
541
542
543
544
545
546
547
548
549
550
551
552
553
554
555
556
557
558
559
560
561
562
563
564
565
566
567
568
569
570
571
572
573
574
575
576
577
578
579
580
581
582
583
584
585
586
587
588
589
590
591
592
593
594
595
596
597
598
599
600
601
602
603
604
605
606
607
608
609
610
611
612
613
614
615
616
617
618
619
620
621
622
623
624
625
626
627
628
629
630
631
632
633
634
635
636
637
638
639
640
641
642
643
644
645
646
647
648
649
650
651
652
653
654
655
656
657
658
659
660
661
662
663
664
665
666
667
668
669
670
671
672
673
674
675
676
677
678
679
680
681
682
683
684
685
686
687
688
689
690
691
692
693
694
695
696
697
698
699
700
701
702
703
704
705
706
707
708
709
710
711
712
713
714
715
716
717
718
719
720
721
722
723
724
725
726
727
728
729
730
731
732
733
734
735
736
737
738
739
740
741
742
743
744
745
746
747
748
749
750
751
752
753
754
755
756
757
758
759
760
761
762
763
764
765
766
767
768
769
770
771
772
773
774
775
776
777
778
779
780
781
782
783
784
785
786
787
788
789
790
791
792
793
794
795
796
797
798
799
800
801
802
803
804
805
806
807
808
809
810
811
812
813
814
815
816
817
818
819
820
821
822
823
824
825
826
827
828
829
830
831
832
833
834
835
836
837
838
839
840
841
842
843
844
845
846
847
848
849
850
851
852
853
854
855
856
857
858
859
860
861
862
863
864
865
866
867
868
869
870
871
872
873
874
875
876
877
878
879
880
881
882
883
884
885
886
887
888
889
890
891
892
893
894
895
896
897
898
899
900
901
902
903
904
905
906
907
908
909
910
911
912
913
914
915
916
917
918
919
920
921
922
923
924
925
926
927
928
929
930
931
932
933
934
935
936
937
938
939
940
941
942
943
944
945
946
947
948
949
950
951
952
953
954
955
956
957
958
959
960
961
962
963
964
965
966
967
968
969
970
971
972
973
974
975
976
977
978
979
980
981
982
983
984
985
986
987
988
989
990
991
992
993
994
995
996
997
998
999
1,000
1,001
1,002
1,003
1,004
1,005
1,006
1,007
1,008
1,009
1,010
1,011
1,012
1,013
1,014
1,015
1,016
1,017
1,018
1,019
1,020
1,021
1,022
1,023
1,024
1,025
1,026
1,027
1,028
1,029
1,030
1,031
1,032
1,033
1,034
1,035
1,036
1,037
1,038
1,039
1,040
1,041
1,042
1,043
1,044
1,045
1,046
1,047
1,048
1,049
1,050
1,051
1,052
1,053
1,054
1,055
1,056
1,057
1,058
1,059
1,060
1,061
1,062
1,063
1,064
1,065
1,066
1,067
1,068
1,069
1,070
1,071
1,072
1,073
1,074
1,075
1,076
1,077
1,078
1,079
1,080
1,081
1,082
1,083
1,084
1,085
1,086
1,087
1,088
1,089
1,090
1,091
1,092
1,093
1,094
1,095
1,096
1,097
1,098
1,099
1,100
1,101
1,102
1,103
1,104
1,105
1,106
1,107
1,108
1,109
1,110
1,111
1,112
1,113
1,114
1,115
1,116
1,117
1,118
1,119
1,120
1,121
1,122
1,123
1,124
1,125
1,126
1,127
1,128
1,129
1,130
1,131
1,132
1,133
1,134
1,135
1,136
1,137
1,138
1,139
1,140
1,141
1,142
1,143
1,144
1,145
1,146
1,147
1,148
1,149
1,150
1,151
1,152
1,153
1,154
1,155
1,156
1,157
1,158
1,159
1,160
1,161
1,162
1,163
1,164
1,165
1,166
1,167
1,168
1,169
1,170
1,171
1,172
1,173
1,174
1,175
1,176
1,177
1,178
1,179
1,180
1,181
1,182
1,183
1,184
1,185
1,186
1,187
1,188
1,189
1,190
1,191
1,192
1,193
1,194
1,195
1,196
1,197
1,198
1,199
1,200
1,201
1,202
1,203
1,204
1,205
1,206
1,207
1,208
1,209
1,210
1,211
1,212

Match case Limit results 1 per page

Verify that you have installed the HP Color LaserJet CM6040 MFP Series printer driver. Check the

program to make sure that you are using the HP Color LaserJet CM6040 MFP Series printer driver.

10.

Print a short document from a different program that has worked in the past. If this solution works,

the problem is with the program that you are using. If this solution does not work (the document

does not print), complete these steps:

Try printing the job from another computer that has the product software installed.

If you connected the product to the network, connect the product directly to a computer with

a USB cable. Redirect the product to the correct port, or reinstall the software, selecting the

new connection type that you are using.

Troubleshooting flowchart

This flowchart highlights the general processes that you can follow to quickly isolate and solve product

hardware problems.

Each row depicts a major troubleshooting step. A “yes” answer to a question allows you to proceed to

the next major step. A “no” answer indicates that additional testing is needed. Proceed to the appropriate

section in this chapter, and follow the instructions there. After completing the instructions, proceed to

the next major step in this troubleshooting flowchart.

Table 7-2

Troubleshooting flowchart

Power on

Is the product on and does a readable

message display?

Follow the power-on troubleshooting checks. See

Power-on checks

on page

427

After the control-panel display is functional, go to step 2.

Ensure the product isn't in sleep mode by touching any button or

opening any door.

Yes

Control-panel

messages

Does the message

Ready

display on the

control panel?

If an error message displays, see

Control-panel messages

on page

440

After the errors have been corrected, go to step 3.

Yes

Event log

Open the

Troubleshooting

menu and print

an event log to see the history of errors with

this product.

Does the event log print?

If the event log does not print, see

Event log messages

on page

511

If paper jams inside the product, see

Jams

on page

519

If error messages display on the control panel when you try to print

an event log, see

Control-panel messages

on page

440

After successfully printing and evaluating the event log, go to step 4.

Yes

Information pages

Open the

Information

menu and print the

configuration pages to verify that all of the

accessories are installed.

Are all of the accessories installed?

If accessories that are installed are not listed on the configuration

pages, remove the accessory and reinstall it.

For more information about optional output devices, see

Output

accessories and intermediate paper transfer unit (IPTU)

on page

667

After evaluating the configuration pages, go to step 5.

Yes

Image quality

Does the print quality meet the customer's

requirements?

Compare the images with the sample defects in the image defect

tables.

After the print quality is acceptable, go to step 6.

Yes

426

Chapter 7

Solve problems

ENWW