HP Color LaserJet CM6030/CM6040 HP Color LaserJet CM6040/CM6030 MFP Series - S - Page 604
Product feeds multiple sheets, Product pulls from incorrect tray, Product feeds incorrect size
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Set the jam recovery feature 1. Touch Administration, and then touch Device Behavior. 2. Touch Warning/Error Behavior, and then touch Jam Recovery. 3. Touch an option, and then touch Save. Product feeds multiple sheets Product feeds multiple sheets Cause Solution The input tray is overfilled. Open the tray and verify that the paper stack is below the maximum stack height mark. Print paper is sticking together. Remove excess paper from the input tray. Remove paper, flex it, rotate it 180 degrees or flip it over, and then reload it into the tray. Paper does not meet the specifications for this product. NOTE: Do not fan paper. Fanning can cause static electricity, which can cause paper to stick together. Use only paper that meets HP paper specifications for this product. Trays are not properly adjusted. Make sure that the paper guides match the size of paper being used. Product pulls from incorrect tray Product pulls from incorrect tray Cause You are using a driver for a different product. The specified tray is empty. The paper size is not configured correctly for the input tray. The guides in the tray are not against the paper. Solution Use a driver for this product. Load paper in the specified tray. Print a configuration page or use the control panel to determine the paper size for which the tray is configured. Verify that the guides are touching the paper. Product feeds incorrect page size Product feeds incorrect page size Cause Solution The correct size paper is not loaded in the input tray. Load the correct size paper in the input tray. The correct size paper is not selected in the software program or printer driver. Confirm that the settings in the software program and printer driver are appropriate, because the software program settings override the printer driver and control-panel settings, and the printer driver settings override the control-panel settings. The correct size paper for the tray is not selected in the product From the control panel, select the correct size paper for the control panel. tray. 558 Chapter 7 Solve problems ENWW
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1,196
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1,197
-
1,198
-
1,199
-
1,200
-
1,201
-
1,202
-
1,203
-
1,204
-
1,205
-
1,206
-
1,207
-
1,208
-
1,209
-
1,210
-
1,211
-
1,212