HP Color LaserJet Enterprise 5700 User Guide - Page 40
Enable or disable the Cartridge Protection feature
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4. In the Supply Settings area, select Off from the Cartridge Policy drop-down list. 5. Click the Apply button to save the changes. Troubleshoot Cartridge Policy control panel error messages Review the recommended actions for Cartridge Policy error messages. Table 3-5 Cartridge Policy control panel error messages Error message Description 10.0X.30 Unauthorized Cartridge The administrator has configured this printer to use only genuine HP supplies that are still under warranty. The cartridge must be replaced to continue printing. Recommended action Replace the cartridge with a genuine HP toner cartridge. If you believe you purchased a genuine HP supply, visit www.hp.com/go/ anticounterfeit to determine if the toner cartridge is a genuine HP cartridge, and learn what to do if it is not a genuine HP cartridge. Enable or disable the Cartridge Protection feature The Cartridge Protection feature can be enabled or disabled using the control panel or the Embedded Web Server (EWS). NOTE: Enabling or disabling this feature might require entering an administrator password. Check with your administrator to determine if an administrator password has been set. EWS passwords cannot be recovered. Use the printer control panel to enable the Cartridge Protection feature From the printer control panel, a network administrator can enable the Cartridge Protection feature. This protects the cartridges associated with the printer from being stolen and used in other printers. 1. From the Home screen on the printer control panel, navigate to the Settings application, and then select the Settings icon. 2. Open the following menus: a. Manage Supplies b. Cartridge Protection 3. Select Protect Cartridges. 4. When the printer prompts to confirm, select Continue to enable the feature. CAUTION: After enabling cartridge protection for the printer, all subsequent toner cartridges installed in the printer are automatically and permanently protected. To avoid protecting a new cartridge, disable the feature before installing the new cartridge. Turning the feature off does not turn off protection for cartridges that are currently installed. Troubleshoot Cartridge Policy control panel error messages 31