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HP Color LaserJet Pro M182-M185 User Guide - Page 162

HP Embedded Web Server, from HP Smart Software

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HP EWS, using 67 HP Scan software (Windows) 50 HP Smart Software (macOS) 51 HP Web Jetadmin 81 I image quality check toner-cartridge status 112 image quality issues examples and solutions 123 interface ports locating 4 Internet Explorer, versions supported HP Embedded Web Server 67 J jams document feeder 102 fuser 106 locations 98, 0 output bin 108 rear door 106 Tray 1 105 Jetadmin, HP Web 81 L label orientation 23 labels printing on 23 labels, loading 23 LED control panel controls 5 loading paper in Tray 1 16 M maintenance kits part numbers 26 manual duplex Mac 37 Windows 34 memory included 8 memory chip (toner) locating 28 Microsoft Word, faxing from 64 mobile printing Android devices 43 mobile printing solutions 8 mobile printing, software supported 10 multiple pages per sheet printing (Mac) 38 printing (Windows) 35 N network installation 66 network port locating 4 networks HP Web Jetadmin 81 installing the printer 66 supported 8 number of copies, changing 46 O on/off button, locating 3 online support 86 operating systems (OS) supported 8 operating systems, supported 8 ordering supplies and accessories 26 OS (operating system) supported 8 output bin clear jams 108 locating 3 P pages per minute 8 pages per sheet selecting (Mac) 38 selecting (Windows) 35 paper loading Tray 1 16 selecting 115 Tray 1 orientation 19 paper jams document feeder 102 fuser 106 locations 98, 0 output bin 108 rear door 106 Tray 1 105 paper pickup problems solving 96 paper type selecting (Windows) 35 paper types selecting (Mac) 38 paper, ordering 26 part numbers accessories 26 replacement parts 26 staple cartridges 26 supplies 26 toner cartridge 26 toner cartridges 26 phone book, fax adding entries 63 power consumption 12 power connection locating 4 power switch, locating 3 print drivers, supported 8 print on both sides Mac 37 manually, Windows 34 Windows 34 product and serial number label locating 4 R rear door jams 106 locating 4 replacement parts part numbers 26 replacing toner cartridges 28 restoring factory-set defaults 91 S scanner faxing from 62 glass cleaning 131, 139 scanning from HP Scan software (Windows) 50 from HP Smart Software (macOS) 51 sending faxes from software 64 serial number label locating 4 settings factory-set defaults, restoring 91 152 Index ENWW

Section	Page
Printer overview	11
Warning icons	12
Printer views	13
Printer front view	13
Printer back view	14
LED control-panel view	15
2-line LCD control-panel view	16
Printer specifications	18
Technical specifications	18
Supported operating systems	18
Mobile printing solutions	20
Printer dimensions	21
Power consumption, electrical specifications, and acoustic emissions	22
Operating environmental range	22
Printer hardware setup and software installation	23
Paper trays	25
Introduction	26
Load Tray 1	26
Introduction	26
Tray 1 paper orientation	29
Load and print envelopes	32
Introduction	32
Print envelopes	32
Envelope orientation	32
Load and print labels	33
Introduction	33
Manually feed labels	33
Label orientation	33
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	36
Ordering	36
Supplies and accessories	36
Customer self-repair parts	36
Replace the toner cartridges	38
Introduction	38
Remove and replace the toner cartridges	40
Print	43
Print tasks (Windows)	44
How to print (Windows)	44
Manually print on both sides (Windows)	44
Print multiple pages per sheet (Windows)	45
Select the paper type (Windows)	45
Print tasks (macOS)	47
How to print (macOS)	47
Automatically print on both sides (macOS)	47
Manually print on both sides (macOS)	47
Print multiple pages per sheet (macOS)	48
Select the paper type (macOS)	48
Additional print tasks	48
Mobile printing	49
Introduction	49
Wi-Fi Direct (wireless models only)	49
Enable or disable Wi-Fi Direct	50
Change the printer Wi-Fi Direct name	51
HP ePrint via email	51
HP ePrint software	52
AirPrint	52
Android embedded printing	53
Copy	55
Make a copy	56
Copy on both sides (duplex)	58
Copy on both sides manually	58
Scan	59
Scan by using the HP Scan software (Windows)	60
Scan by using the HP Smart Software (macOS)	61
Fax	63
Set up to send and receive faxes	64
Before starting	64
Step 1: Identify the phone connection type	64
Step 2: Set up the fax	65
Dedicated phone line	65
Shared voice/fax line	66
Shared voice/fax line with an answering machine	67
Step 3: Configure the fax time, date, and header	69
HP Fax Setup Wizard	69
Printer control panel	69
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	70
Step 4: Run a fax test	71
Send a fax	72
Fax from the flatbed scanner	72
Fax from the document feeder (document feeder models only)	73
Use speed dials and group-dial entries	73
Send a fax from the software	74
Send a fax from a third-party software program, such as Microsoft Word	74
Manage the printer	75
Change the printer connection type (Windows)	76
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	77
Configure IP network settings	80
Introduction	80
Printer sharing disclaimer	80
View or change network settings	80
Rename the printer on a network	81
Manually configure IPv4 TCP/IP parameters from the control panel	82
Printer security features	84
Introduction	84
Assign or change the system password using the Embedded Web Server	84
Energy-conservation settings	86
Introduction	86
Print with EconoMode	86
Set the Sleep/Auto Off After Inactivity setting	86
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	87
Set the Delay Shut Down setting	89
HP Web Jetadmin	91
Update the firmware	92
Method one: Update the firmware using the control panel (2-line control panels only)	92
Method two: Update the firmware using the Firmware Update Utility	92
Solve problems	95
Customer support	96
Interpret control-panel light patterns (LED control panels only)	97
Restore the factory-set defaults	101
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	103
Change the “Very Low” settings	103
For printers with fax capability	105
Order supplies	105
Printer does not pick up paper or misfeeds	106
Introduction	106
The product does not pick up paper	106
The product picks up multiple sheets of paper	106
The document feeder jams, skews, or picks up multiple sheets of paper	106
Clear paper jams	108
Introduction	108
Paper jam locations	108
Experiencing frequent or recurring paper jams?	109
Clear paper jams in the document feeder (fw models only)	112
Clear paper jams in Tray 1	115
Clear paper jams in the rear door and the fuser area	116
Clear paper jams in the output bin	118
Improve print quality	120
Introduction	120
Update the printer firmware	121
Print from a different software program	121
Check the paper-type setting for the print job	121
Check the paper type setting on the printer	121
Check the paper type setting (Windows)	121
Check the paper type setting (macOS)	121
Check toner-cartridge status	122
Print a cleaning page	123
Visually inspect the toner cartridge or cartridges	125
Check paper and the printing environment	125
Step one: Use paper that meets HP specifications	125
Step two: Check the environment	125
Step three: Set the individual tray alignment	126
Try a different print driver	127
Check the EconoMode settings	127
Adjust Print Density	128
Calibrate the printer to align the colors	129
Adjust color settings (Windows)	130
Print and interpret the print quality page	131
Resolving print quality problems	133
Introduction	133
Troubleshoot print quality problems	133
Improve copy and scan image quality	141
Introduction	141
Check the scanner glass for dirt and smudges	141
Eliminate lines or streaks when using the document feeder	142
Check the paper settings	142
Check the image adjustment settings	143
Optimize for text or pictures	145
Check the scanner resolution and color settings on the computer	146
Resolution and color guidelines	146
Color	147
Edge-to-edge copying	147
Clean the pickup rollers and separation pad in the document feeder (fw models only)	148
Improve fax image quality	149
Introduction	149
Check the scanner glass for dirt and smudges	149
Check the send-fax resolution settings	149
Check the error-correction settings	150
Check the fit-to-page setting	150
Send to a different fax machine	150
Check the sender's fax machine	150
Solve wired network problems	151
Introduction	151
Poor physical connection	151
The computer is using the incorrect IP address for the printer	151
The computer is unable to communicate with the printer	152
The printer is using incorrect link and duplex settings for the network	152
New software programs might be causing compatibility problems	152
The computer or workstation might be set up incorrectly	152
The printer is disabled, or other network settings are incorrect	152
Solve wireless network problems (wireless models only)	153
Introduction	153
Wireless connectivity checklist	153
The printer does not print after the wireless configuration completes	154
The printer does not print, and the computer has a third-party firewall installed	154
The wireless connection does not work after moving the wireless router or printer	154
Cannot connect more computers to the wireless printer	154
The wireless printer loses communication when connected to a VPN	155
The network does not appear in the wireless networks list	155
The wireless network is not functioning	155
Perform a wireless network diagnostic test	155
Reduce interference on a wireless network	156
Solve fax problems	157
Introduction	157
Fax troubleshooting checklist	157
Solve general fax problems	158
Faxes are sending slowly	158
Fax quality is poor	159
Fax cuts off or prints on two pages	159

Match case Limit results 1 per page

HP EWS, using

HP Scan software (Windows)

HP Smart Software (macOS)

HP Web Jetadmin

image quality

check toner-cartridge status

112

image quality issues

examples and solutions

123

interface ports

locating

Internet Explorer, versions supported

HP Embedded Web Server

jams

document feeder

102

fuser

106

locations

98, 0

output bin

108

rear door

106

Tray 1

105

Jetadmin, HP Web

label

orientation

labels

printing on

labels, loading

LED control panel

controls

paper in Tray 1

maintenance kits

part numbers

manual duplex

Mac

Windows

memory

included

memory chip (toner)

locating

Microsoft Word, faxing from

mobile printing

Android devices

mobile printing solutions

mobile printing, software supported

multiple pages per sheet

printing (Mac)

printing (Windows)

network installation

network port

locating

networks

HP Web Jetadmin

installing the printer

supported

number of copies, changing

on/oﬀ button, locating

online support

operating systems (OS)

supported

operating systems, supported

ordering

supplies and accessories

OS (operating system)

supported

output bin

clear jams

108

locating

pages per minute

pages per sheet

selecting (Mac)

selecting (Windows)

paper

loading Tray 1

selecting

115

Tray 1 orientation

paper jams

document feeder

102

fuser

106

locations

98, 0

output bin

108

rear door

106

Tray 1

105

paper pickup problems

solving

paper type

selecting (Windows)

paper types

selecting (Mac)

paper, ordering

part numbers

accessories

replacement parts

staple cartridges

supplies

toner cartridge

toner cartridges

phone book, fax

adding entries

power

consumption

power connection

locating

power switch, locating

print drivers, supported

print on both sides

Mac

manually, Windows

Windows

product and serial number label

locating

rear door

jams

106

locating

replacement parts

part numbers

replacing

toner cartridges

restoring factory-set defaults

scanner

faxing from

glass cleaning

131, 139

scanning

from HP Scan software

(Windows)

from HP Smart Software

(macOS)

sending faxes

from software

serial number label

locating

settings

factory-set defaults, restoring

152

Index

ENWW