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HP Color LaserJet Pro M182-M185 User Guide - Page 98

Solve problems, Error code, State of the printer, Action, Er/26, Er/81, Er/90, Er/08

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Table 9-3 The Attention light is blinking (continued) Error code State of the printer Action Er/26 The printer has experienced a general engine error. Press the Start Mono Copy button to continue. If the error repeats, turn off the printer. Wait 30 seconds, and then turn on the printer. Er/81 Incorrect firmware has been loaded. Press the Start Mono Copy button to continue. Load the correct firmware. Er/82 The printer has experienced a bad code signature. Press the Start Mono Copy button to accept the signature, or press the Cancel button to stop the upgrade. Er/83 The printer has canceled a bad code signature upgrade. Press the Start Mono Copy button to continue. Er/90 The printer has experienced an engine cable error. Press the Start Mono Copy button to continue. If the error persists, contact HP customer support. Er/91 The printer has experienced a scanner cable error. Press the Start Mono Copy button to continue. If the error persists, contact HP customer support. Er/92 The printer has experienced a control-panel cable error. Press the Start Mono Copy button to continue. If the error persists, contact HP customer support. Table 9-4 The Attention light is blinking and the Toner light is on Error code State of the printer Er/08 The toner cartridge is very low. Er/10 Multiple supplies are low. Action Replace the toner cartridge. Replace the supplies. 88 Chapter 9 Solve problems ENWW

Section	Page
Printer overview	11
Warning icons	12
Printer views	13
Printer front view	13
Printer back view	14
LED control-panel view	15
2-line LCD control-panel view	16
Printer specifications	18
Technical specifications	18
Supported operating systems	18
Mobile printing solutions	20
Printer dimensions	21
Power consumption, electrical specifications, and acoustic emissions	22
Operating environmental range	22
Printer hardware setup and software installation	23
Paper trays	25
Introduction	26
Load Tray 1	26
Introduction	26
Tray 1 paper orientation	29
Load and print envelopes	32
Introduction	32
Print envelopes	32
Envelope orientation	32
Load and print labels	33
Introduction	33
Manually feed labels	33
Label orientation	33
Supplies, accessories, and parts	35
Order supplies, accessories, and parts	36
Ordering	36
Supplies and accessories	36
Customer self-repair parts	36
Replace the toner cartridges	38
Introduction	38
Remove and replace the toner cartridges	40
Print	43
Print tasks (Windows)	44
How to print (Windows)	44
Manually print on both sides (Windows)	44
Print multiple pages per sheet (Windows)	45
Select the paper type (Windows)	45
Print tasks (macOS)	47
How to print (macOS)	47
Automatically print on both sides (macOS)	47
Manually print on both sides (macOS)	47
Print multiple pages per sheet (macOS)	48
Select the paper type (macOS)	48
Additional print tasks	48
Mobile printing	49
Introduction	49
Wi-Fi Direct (wireless models only)	49
Enable or disable Wi-Fi Direct	50
Change the printer Wi-Fi Direct name	51
HP ePrint via email	51
HP ePrint software	52
AirPrint	52
Android embedded printing	53
Copy	55
Make a copy	56
Copy on both sides (duplex)	58
Copy on both sides manually	58
Scan	59
Scan by using the HP Scan software (Windows)	60
Scan by using the HP Smart Software (macOS)	61
Fax	63
Set up to send and receive faxes	64
Before starting	64
Step 1: Identify the phone connection type	64
Step 2: Set up the fax	65
Dedicated phone line	65
Shared voice/fax line	66
Shared voice/fax line with an answering machine	67
Step 3: Configure the fax time, date, and header	69
HP Fax Setup Wizard	69
Printer control panel	69
HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	70
Step 4: Run a fax test	71
Send a fax	72
Fax from the flatbed scanner	72
Fax from the document feeder (document feeder models only)	73
Use speed dials and group-dial entries	73
Send a fax from the software	74
Send a fax from a third-party software program, such as Microsoft Word	74
Manage the printer	75
Change the printer connection type (Windows)	76
Advanced configuration with HP Embedded Web Server (EWS) and HP Device Toolbox (Windows)	77
Configure IP network settings	80
Introduction	80
Printer sharing disclaimer	80
View or change network settings	80
Rename the printer on a network	81
Manually configure IPv4 TCP/IP parameters from the control panel	82
Printer security features	84
Introduction	84
Assign or change the system password using the Embedded Web Server	84
Energy-conservation settings	86
Introduction	86
Print with EconoMode	86
Set the Sleep/Auto Off After Inactivity setting	86
Set the Shut Down After Inactivity delay and configure the printer to use 1 watt or less of power	87
Set the Delay Shut Down setting	89
HP Web Jetadmin	91
Update the firmware	92
Method one: Update the firmware using the control panel (2-line control panels only)	92
Method two: Update the firmware using the Firmware Update Utility	92
Solve problems	95
Customer support	96
Interpret control-panel light patterns (LED control panels only)	97
Restore the factory-set defaults	101
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel or EWS	103
Change the “Very Low” settings	103
For printers with fax capability	105
Order supplies	105
Printer does not pick up paper or misfeeds	106
Introduction	106
The product does not pick up paper	106
The product picks up multiple sheets of paper	106
The document feeder jams, skews, or picks up multiple sheets of paper	106
Clear paper jams	108
Introduction	108
Paper jam locations	108
Experiencing frequent or recurring paper jams?	109
Clear paper jams in the document feeder (fw models only)	112
Clear paper jams in Tray 1	115
Clear paper jams in the rear door and the fuser area	116
Clear paper jams in the output bin	118
Improve print quality	120
Introduction	120
Update the printer firmware	121
Print from a different software program	121
Check the paper-type setting for the print job	121
Check the paper type setting on the printer	121
Check the paper type setting (Windows)	121
Check the paper type setting (macOS)	121
Check toner-cartridge status	122
Print a cleaning page	123
Visually inspect the toner cartridge or cartridges	125
Check paper and the printing environment	125
Step one: Use paper that meets HP specifications	125
Step two: Check the environment	125
Step three: Set the individual tray alignment	126
Try a different print driver	127
Check the EconoMode settings	127
Adjust Print Density	128
Calibrate the printer to align the colors	129
Adjust color settings (Windows)	130
Print and interpret the print quality page	131
Resolving print quality problems	133
Introduction	133
Troubleshoot print quality problems	133
Improve copy and scan image quality	141
Introduction	141
Check the scanner glass for dirt and smudges	141
Eliminate lines or streaks when using the document feeder	142
Check the paper settings	142
Check the image adjustment settings	143
Optimize for text or pictures	145
Check the scanner resolution and color settings on the computer	146
Resolution and color guidelines	146
Color	147
Edge-to-edge copying	147
Clean the pickup rollers and separation pad in the document feeder (fw models only)	148
Improve fax image quality	149
Introduction	149
Check the scanner glass for dirt and smudges	149
Check the send-fax resolution settings	149
Check the error-correction settings	150
Check the fit-to-page setting	150
Send to a different fax machine	150
Check the sender's fax machine	150
Solve wired network problems	151
Introduction	151
Poor physical connection	151
The computer is using the incorrect IP address for the printer	151
The computer is unable to communicate with the printer	152
The printer is using incorrect link and duplex settings for the network	152
New software programs might be causing compatibility problems	152
The computer or workstation might be set up incorrectly	152
The printer is disabled, or other network settings are incorrect	152
Solve wireless network problems (wireless models only)	153
Introduction	153
Wireless connectivity checklist	153
The printer does not print after the wireless configuration completes	154
The printer does not print, and the computer has a third-party firewall installed	154
The wireless connection does not work after moving the wireless router or printer	154
Cannot connect more computers to the wireless printer	154
The wireless printer loses communication when connected to a VPN	155
The network does not appear in the wireless networks list	155
The wireless network is not functioning	155
Perform a wireless network diagnostic test	155
Reduce interference on a wireless network	156
Solve fax problems	157
Introduction	157
Fax troubleshooting checklist	157
Solve general fax problems	158
Faxes are sending slowly	158
Fax quality is poor	159
Fax cuts off or prints on two pages	159