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HP Color LaserJet Pro MFP 4301-4303dw User Guide 1 - Page 105

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5. Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out. 94 Chapter 9 Solve problems

Section	Page
Printer overview	12
Warning icons	12
Potential shock hazard	13
Printer views	13
Printer front view	13
Printer back view	14
Control-panel view	15
Printer specifications	17
Technical specifications	17
Supported operating systems	19
Mobile printing solutions	20
Printer dimensions	20
Power consumption, electrical specifications, and acoustic emissions	22
Operating-environment range	22
Printer hardware setup and software installation	22
Paper trays	23
Load paper to Tray 1 (multipurpose tray)	23
Load Paper to Tray 1 (multipurpose tray)	23
Tray 1 paper orientation	25
Load paper to Tray 2	26
Load paper to Tray 2	26
Tray 2 paper orientation	28
Load paper to Tray 3 (optional accessory)	29
Load paper to Tray 3 (optional accessory)	30
Tray 3 paper orientation	31
Load and print envelopes	32
Print envelopes	32
Envelope orientation	33
Supplies, accessories, and parts	35
Dynamic Security Enabled Printers	35
Order supplies, accessories, and parts	35
Ordering	35
Supplies and accessories	36
Customer self-repair parts	37
Configure the HP toner-cartridge-protection supply settings	38
Introduction	38
Enable or disable the Cartridge Policy feature	38
Enable or disable the Cartridge Protection feature	41
Replace the toner cartridges	43
Toner cartridge information	43
Remove and replace the toner cartridges	46
Print	50
Use HP Smart to print from the cloud	50
Print tasks (Windows)	50
How to print (Windows)	50
Automatically print on both sides (Windows)	51
Manually print on both sides (Windows)	51
Print multiple pages per sheet (Windows)	52
Select the paper type (Windows)	52
Additional print tasks	52
Print tasks (macOS)	53
How to print (macOS)	53
Automatically print on both sides (macOS)	53
Manually print on both sides (macOS)	53
Print multiple pages per sheet (macOS)	54
Select the paper type (macOS)	54
Additional print tasks	55
Store print jobs on the printer to print later or print privately	55
Introduction	55
Before beginning	55
Set up job storage	56
Disable or enable the job storage feature	57
Create a stored job (Windows)	57
Create a stored job (macOS)	58
Print a stored job	58
Delete a stored job	59
Information sent to printer for Job Accounting purposes	59
Mobile printing	59
Introduction	59
Wi-Fi Direct printing (wireless models only)	59
AirPrint	61
Android embedded printing	61
Print from a USB flash drive	61
Introduction	61
Print USB documents	62
Copy	63
Make a copy	63
Copy on both sides (duplex)	63
Copy on both sides automatically	63
Copy on both sides manually	64
Copy an identification card	64
Additional copy tasks	65
Scan	66
Use HP Smart to set up and use scan features	66
Set up Scan to Email	66
Introduction	66
Before you begin	67
Set up the Scan to Email feature via the HP Embedded Web Server	67
Set up Scan to Network Folder	69
Introduction	69
Before you begin	69
Set up the Scan to Network Folder feature via the HP Embedded Web Server	69
Set up Scan to SharePoint	70
Step one: Access the HP Embedded Web Server (EWS)	70
Step two: Set up Scan to SharePoint	71
Step three (optional): Configure Quick Sets	71
Scan to a USB flash drive	71
Scan to email	72
Scan to a network folder	73
Scan to SharePoint	73
Scan to a computer	74
Scan by using HP Easy Scan Software (macOS)	74
Additional scan tasks	74
Fax	76
Use HP Smart to set up fax features	76
Connect and configure the printer for fax	76
Connect the printer to a telephone line	76
Configure the printer for fax	77
Send a fax	80
Send a fax from the printer control panel	80
Send a fax from the software (Windows)	81
Send a fax from a third-party software program, such as Microsoft Word	81
Additional fax tasks	81
Manage the printer	82
Use HP Smart applications	82
Advanced configuration with HP Embedded Web Server and Printer Home Page (EWS)	82
Open the HP Embedded Web Server (EWS) from a web browser	83
Embedded Web Server menus	83
Configure IP network settings	86
Printer sharing disclaimer	86
View or change network settings	86
Rename the printer on a network	86
Manually configure IPv4 TCP/IP parameters from the control panel	87
Link speed and duplex settings	87
Printer security features	88
Introduction	88
Assign or change the system password using the Embedded Web Server	88
Energy-conservation settings	89
Set the Sleep Mode setting	89
Set the Shutdown Mode setting	89
Set the Disable Shutdown setting	90
HP Web Jetadmin	90
Dynamic Security Enabled Printers	90
Update the firmware	91
Method one: Update the firmware using the control panel	91
Method two: Update the firmware using the HP Printer Update utility	91
Solve problems	93
Customer support	93
Control panel help system	93
Restore the factory-set defaults	94
A “Cartridge is low” or “Cartridge is very low” message displays on the printer control panel	94
Change the “Very Low” settings	95
Ordering	96
Printer does not pick up paper or misfeeds	96
Introduction	96
The printer picks up multiple sheets of paper	96
The printer does not pick up paper	98
The document feeder jams, skews, or picks up multiple sheets of paper	100
Clear paper jams	101
Paper jam locations	101
Experiencing frequent or recurring paper jams?	101
31.13.01 or 31.13.02 Jam error in the document feeder	102
13.02 Jam error in Tray 1	107
13.03 Jam error in Tray 2	111
13.10.yz, 13.11.yz, 13.13.yz Jam error in the output bin	113
13.08, 13.09, 13.14, or 13.15 Jam error in the rear door	114
Jam error in the fuser output	116
Resolving print quality problems	117
Introduction	117
Troubleshoot print quality	118
Troubleshoot image defects	123
Improve copy and scan image quality	130
Introduction	130
Check the scanner glass for dirt and smudges	131
Check the paper type setting on the control panel	131
Check the image adjustment settings	131
Optimize for text or pictures	132
Check the scanner resolution and color settings on the computer	132
Edge-to-edge copying	133
Improve fax image quality	134
Introduction	134
Check the scanner glass for dirt and smudges	134
Check the send-fax resolution settings	134
Check the Error Correction Mode setting	135
Send to a different fax machine	135
Check the sender's fax machine	135
Solve wired network problems	135
Introduction	135
Poor physical connection	135
The computer is using the incorrect IP address for the printer	136
The computer is unable to communicate with the printer	136
The printer is using incorrect link and duplex settings for the network	136
New software programs might be causing compatibility problems	136
The computer or workstation might be set up incorrectly	137
The printer is disabled, or other network settings are incorrect	137
Solve wireless network problems	137
Introduction	137
Wireless connectivity checklist	137
The printer does not print after the wireless configuration completes	138
The printer does not print, and the computer has a third-party firewall installed	138
The wireless connection does not work after moving the wireless router or printer	138
Cannot connect more computers to the wireless printer	138
The wireless printer loses communication when connected to a VPN	139
The network does not appear in the wireless networks list	139
The wireless network is not functioning	139
Perform a wireless network diagnostic test	139
Reduce interference on a wireless network	140
Solve fax problems	140
Introduction	140
Fax troubleshooting checklist	140
Solve general fax problems	141
Service and support	143
HP limited warranty statement	143
UK, Ireland, and Malta	144
Austria, Belgium, Germany, and Luxemburg	145
Belgium, France, and Luxemburg	145
Italy	146
Spain	147
Denmark	147
Norway	147
Sweden	148
Portugal	148
Greece and Cyprus	148
Hungary	149
Czech Republic	149
Slovakia	149
Poland	150
Bulgaria	150
Romania	150
Belgium and the Netherlands	151
Finland	151
Slovenia	151
Croatia	152
Latvia	152
Lithuania	152
Estonia	152
HP's Premium Protection Warranty: LaserJet toner cartridge limited warranty statement	153
Long life consumable and maintenance kit limited warranty statement	153
Dynamic Security Enabled Printers	154
HP policy on non-HP supplies	154
HP anticounterfeit Web site	154
Data stored on the toner cartridge	155
End User License Agreement	155
Customer self-repair warranty service	159
Customer support	160
Environmental product stewardship program	161
Protecting the environment	161
Ozone production	161
Power consumption	161
Toner consumption	161
Paper use	162
Plastics	162
HP LaserJet print supplies	162
Paper	162
Material restrictions	162
Battery information	162
Disposal of waste equipment by users (EU, UK, and India)	163
Electronic hardware recycling	163
Brazil hardware recycling information	163
WEEE (Turkey)	164
Chemical substances	164
Product Power Data per European Union Commission Regulation 1275/2008 and the UK Relevant Statutory Requirements	164
SEPA Ecolabel User Information (China)	164
The regulation of the implementation on China energy label for printer, fax, and copier	164
Restriction on Hazardous Substances statement (India)	165
Substances Table (China)	166
Material Safety Data Sheet (MSDS)	166
EPEAT	167
Substances Table (Taiwan)	167
For more information	167
Regulatory information	169
Regulatory statements	169
Regulatory model identification numbers	169
European Union & United Kingdom Regulatory Notice	169
FCC regulations	170
Canada - Industry Canada ICES-003 Compliance Statement	170
VCCI statement (Japan)	170
Power cord instructions	170
Power cord statement (Japan)	171
Laser safety	171
Laser statement for Finland	171
Nordic Statements (Denmark, Finland, Norway, Sweden)	172
GS statement (Germany)	172
Eurasian Conformity (Armenia, Belarus, Kazakhstan, Kyrgyzstan, Russia)	173
Taiwan BSMI USB Port (Walk-up) statement	173
Product stability	173
Telecom (fax) statements	174
Fax Cord Statement	174
Europe Statement for Telecom Operation	174
Declaração para a ANATEL do Brasil	174
New Zealand Telecom Statements	174
Additional FCC statement for telecom products (US)	175
Telephone Consumer Protection Act (US)	175
Industry Canada CS-03 requirements	175
Japan Telecom Mark	177
Belarus	177
Wireless statements	177
European regulatory notice	177
FCC compliance statement—United States	177
Australia statement	178
Brazil: (Portuguese)	178
Canadian statements	178
Products with 5 GHz Operation Industry of Canada	178
Exposure to Radio Frequency Radiation (Canada)	178
European Regulatory Notice	179
China CMIIT Wireless Statement	179
Notice for use in Japan	179
Notice for use in Russia	179
Mexico statement	179
Taiwan statement	179
Taiwan NCC statement	179
Thailand Wireless Statement	180

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Open the scanner lid. If paper is jammed behind the white plastic backing, gently pull it out.

Chapter 9

Solve problems