HP Color LaserJet Pro MFP M274 Getting Started Guide - Page 4

Troubleshooting User Guide The User Guide includes printer usage and troubleshooting information. It is available on the printer CD and on the Web: User Guide on the Web 1. Go to www.hp.com/support/colorljM274MFP. 2. Click Manuals. User Guide from the printer CD For Windows, the User Guide is copied to the computer during the recommended software installation. Windows® XP, Windows Vista®, and Windows® 7 Click Start, select Programs or All Programs, select HP, select the folder for the HP printer, and then select Help. Windows® 8 On the Start screen, right-click an empty area on the screen, click All Apps on the app bar, click the icon with the printer's name, and then select Help. Check for firmware updates 1. From the Home screen on the printer control panel, touch the Setup button. 2. Scroll to and open the Service menu. 3. Select LaserJet Update. 4. Select Check for Updates Now. Control panel help Touch the Help button on the printer control panel to access help topics. Additional support resources For HP's all-inclusive help for the printer, go to www.hp.com/support/colorljM274MFP: • Solve problems • Find advanced configuration instructions • Download software updates • Join support forums • Find warranty and regulatory information • Mobile printing resources W ired (Ethernet) network connection • Verify that the printer is attached to the correct network port using a cable of the correct length. • Verify the lights next to the network port are lit. • Verify the print driver is installed on the computer. Windows Click Start > Run. Type cmd, and press Enter. Type ping, type a space, type the printer IP address, and then press Enter. Example IP address: 192.168.0.1 OS X Open the Network Utility, and type the IP address in the ping pane. Press Enter. Example IP address: 192.168.0.1 • Test the network connection by pinging the network: • If the window displays round-trip times, the network is working. • If the ping does not work, try restarting the printer and recheck all of the connection steps. 4