10
Shop for ink supplies
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56
11 Troubleshooting
Error messages
........................................................................................................................
57
Print cartridge error messages
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57
Incorrect print cartridge or print cartridge missing
........................................................
57
Print cartridge problem message
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58
Print cartridge carriage is stuck
....................................................................................
58
Incompatible print cartridges
........................................................................................
58
Out of paper
........................................................................................................................
62
There was an error writing to USB port
..............................................................................
62
Two-way communication cannot be established or Printer not responding
.......................
62
Installation problems
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62
Power light is on or flashing
......................................................................................................
64
What the flashing light means
............................................................................................
65
If an error message appears
..............................................................................................
65
If no error message appears
..............................................................................................
65
Printer does not print
................................................................................................................
65
Verify the following
.............................................................................................................
65
Unable to print
....................................................................................................................
66
If the printer still does not print
...........................................................................................
71
Document prints slowly
.............................................................................................................
71
Print cartridge problems
...........................................................................................................
71
Resolving print cartridge error messages
...........................................................................
72
Print cartridge carriage is stalled
........................................................................................
74
Paper problems
........................................................................................................................
76
Paper jam
...........................................................................................................................
76
Out of paper
........................................................................................................................
77
Printer prints on multiple sheets at once
............................................................................
81
Photos do not print correctly
.....................................................................................................
82
Check the paper tray
..........................................................................................................
82
Check the printer properties
...............................................................................................
82
Problems with borderless documents
.......................................................................................
82
Borderless printing guidelines
............................................................................................
83
Image is printed at an angle
...............................................................................................
83
Streaks appear in a light portion of a photo
........................................................................
84
Fading occurs on the edges of a photo
..............................................................................
84
Photo has an unwanted border
..........................................................................................
84
For small photo paper
...................................................................................................
85
For small photo paper with a tear-off tab
......................................................................
85
Print quality is poor
...................................................................................................................
86
Wrong, inaccurate, or bleeding colors
................................................................................
87
Ink is not filling the text or graphics completely
..................................................................
89
The printout has a horizontal band of distortion near the bottom of a borderless
print
.....................................................................................................................................
91
Printouts have horizontal streaks or lines
...........................................................................
92
Printouts are faded or have dull colors
...............................................................................
93
Printouts seem blurry or fuzzy
............................................................................................
94
Printouts are slanted or skewed
.........................................................................................
95
Ink streaks on the back of the paper
..................................................................................
96
Contents
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Contents