HP DL360 HP ProLiant DL360 Generation 3 Server Setup and Installation Guide - Page 84

Appendix D: Troubleshooting, When the Server Does Not Start, Diagnosis Steps

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D Troubleshooting This appendix provides specific troubleshooting information for the HP ProLiant DL360 Generation 3 server. Use it to diagnose server startup and installation problems. For information on LEDs, switch settings, and jumpers, refer to Appendix E, "LEDs, Switches, and Jumpers." For information about general troubleshooting techniques, diagnostic tools, preventative maintenance, and a complete list of error messages, refer to the Servers Troubleshooting Guide, also included in the user documentation. This appendix includes the following topics: • When the Server Does Not Start-Step-by-step instructions are provided on what to try and where to go for help with the most common problems encountered during initial Power-On Self-Test (POST). A successful startup requires the server to complete this test each time it is powered up, before the server can load the operating system and start running software applications. • Diagnosis Steps-Step-by-step guidance on determining which troubleshooting table to use to evaluate and fix the problem being encountered. • Problems After Initial Startup-After the server has passed POST, errors may still be encountered, such as an inability to load the operating system. Instructions are provided on what to try and where to go for help when errors are encountered after the server completes POST. • Other Information Resources-This section provides a list of references for troubleshooting beyond the scope of this guide. HP ProLiant DL360 Generation 3 Server Setup and Installation Guide D-1

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HP ProLiant DL360 Generation 3 Server Setup and Installation Guide
D-1
D
Troubleshooting
This appendix provides specific troubleshooting information for the HP
ProLiant DL360 Generation 3 server. Use it to diagnose server startup and
installation problems.
For information on LEDs, switch settings, and jumpers, refer to Appendix E, “LEDs,
Switches, and Jumpers.”
For information about general troubleshooting techniques, diagnostic tools,
preventative maintenance, and a complete list of error messages, refer to the
Servers
Troubleshooting Guide
, also included in the user documentation.
This appendix includes the following topics:
•
When the Server Does Not Start
—Step-by-step instructions are provided on
what to try and where to go for help with the most common problems
encountered during initial Power-On Self-Test (POST). A successful startup
requires the server to complete this test each time it is powered up, before the
server can load the operating system and start running software applications.
•
Diagnosis Steps
—Step-by-step guidance on determining which troubleshooting
table to use to evaluate and fix the problem being encountered.
•
Problems After Initial Startup
—After the server has passed POST, errors may
still be encountered, such as an inability to load the operating system.
Instructions are provided on what to try and where to go for help when errors are
encountered after the server completes POST.
•
Other Information Resources
—This section provides a list of references for
troubleshooting beyond the scope of this guide.