HP Designjet 2000/3000cp Service Manual - Page 4

Media continuously crashes Check if the media loaded is HP approved. If the media is not HP approved, advise the customer to use HP media and check to see if the problem is now solved. Perform the Refill Calibration and try to load the media again. Replace the Overdrive Assembly. Remove the Drive Roller and install in the correct position. Switch Power Off / Check Printhead Path" message appears when the Printer is about to cut or is cutting? Check the media path and clear it if necessary. Perform the Cutter Test. Replace the Cutter Assembly. Replace the Overdrive Assembly. Lens Maintenance" message appears on the FrontĆPanel? The lens cover, which is installed on the line sensor, is dirty. Clean the Mark Encoder on the Driver Roller. Replace the lens cover ' Users Guide, Chapter 10 (Lens Maintenance). Printer does not Power ON Check that the power cord is connected correctly. Check that the Flash SIMM is installed correctly in the correct slot (the first slot from the left) at the back of the Printer. Try to disconnect all the cables, apart from the Front Panel Cable, from the Electronics Module and then try to power ON the Printer again. If nothing appears on the frontĆpanel display, then replace the Electronics Module. If the Printer does Power On with the cables disconnected, then the problem must be with another component of the Printer. To find the faulty component, power OFF the Printer and connect one of the cables and power ON again. Once the faulty component is connected, it will not allow the Printer to power ON. This component should then be replaced. Printer has problems with Media Loading Check that the Media Sensor is installed correctly. Check if the cable for the Media Sensor is connected correctly. Check if the Pincharms are down (the Pincharm lever should be up). Make sure Line Sensor is installed correctly. If necessary, replace Line Sensor. Replace Media Sensor. Perform Electronics Test. System Error Codes WARNING: Only replace one component at a time and check if the error has gone before replacing another component. Using this procedure you will be able to determine exactly which component failed. System Error: 0000D8 Ć Refer to System Error Code 07xxxx. System Error: 010020 Ć Reseat/replace Flash SIMM. Replace Electronics Module. System Error: 010021 AXXXXXXX NOTE: Printer will not function without any RAM SIMMs installed. Install a minimum of 4MB memory module. D If Error Data is higher than A4000000, check RAM SIMMs are original HP supported parts. If more than one RAM SIMM is installed, remove one of them and power on the printer again. If system error reappears, reinstall the removed RAM SIMM and remove the other RAM SIMM and then power on the printer again. If system error reappears then try replacing both RAM SIMMs with new ones. D If Error Data is lower than A4000000, replace Electronics Module. 2 Quick Reference Service Manual HP DesignJet 2500CP and 2000CP Printers