HP Designjet L25500 HP Designjet L25500 Printer Series - Maintenance and troub - Page 51

Error code, Recommendation - firmware update

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Table 9-2 Numeric error messages (continued) Error code Recommendation 76:03 A "disk out of space" has occurred. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer. ● Resubmit the file to the printer. ● HP recommends that you remove any unnecessary files from the printer's hard disk through the Embedded Web Server. ● Perform an Electrically Erasable Read-Only Memory (EEROM) reset and then resubmit the file to the printer. If the problem persists, call your service representative. See When you need help on page 46. 77:04 An Embedded Web Server internal software error has occurred. Try the following remedies: ● Turn off the printer by using the Power key on the front panel and the power switch at the back of the printer. Disconnect the power cord, then reconnect the power cord and turn on the printer. ● Check that your printer firmware is up to date. See Firmware update on page 9. If the problem persists, call your service representative. See When you need help on page 46. 78.1:04 The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure to update the printer with the latest substrate presets. 78.2:01 The end of roll has been detected. If this is not the case, unload and reload the substrate. 81:01, 81:03, 86:01 Open the printer window and make sure that there are no obstacles restricting the movement of the drive roller. If the substrate has jammed and is restricting the movement of the drive roller, see The substrate has jammed on page 29. If the problem persists, call your service representative. See When you need help on page 46. 86:11 Open the window and check for any visible obstacles restricting the movement of the printhead carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the substrate adjustment lever and clear the obstruction. If the problem persists, call your service representative. See When you need help on page 46. 91:02 The HP Instant Support troubleshooting tool has detected that at least one printhead has been replaced without any specific error, and without having been cleaned. You are advised to try cleaning a printhead before replacing it. Error messages ENWW 45

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Error code
Recommendation
76:03
A “disk out of space” has occurred. Try the following remedies:
●
Turn off the printer by using the
Power
key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
Resubmit the file to the printer.
●
HP recommends that you remove any unnecessary files from the printer's hard disk
through the Embedded Web Server.
●
Perform an Electrically Erasable Read-Only Memory (EEROM) reset and then resubmit
the file to the printer.
If the problem persists, call your service representative. See
When you need help
on page
46
.
77:04
An Embedded Web Server internal software error has occurred. Try the following remedies:
●
Turn off the printer by using the
Power
key on the front panel and the power switch at the
back of the printer. Disconnect the power cord, then reconnect the power cord and turn
on the printer.
●
Check that your printer firmware is up to date. See
Firmware update
on page
9
.
If the problem persists, call your service representative. See
When you need help
on page
46
.
78.1:04
The printer has no substrate preset for this substrate. Follow the firmware upgrade procedure
to update the printer with the latest substrate presets.
78.2:01
The end of roll has been detected. If this is not the case, unload and reload the substrate.
81:01, 81:03, 86:01
Open the printer window and make sure that there are no obstacles restricting the movement
of the drive roller. If the substrate has jammed and is restricting the movement of the drive roller,
see
The substrate has jammed
on page
29
. If the problem persists, call your service
representative. See
When you need help
on page
46
.
86:11
Open the window and check for any visible obstacles restricting the movement of the printhead
carriage. If there is a wrinkled mass of substrate blocking the carriage, lift the substrate
adjustment lever and clear the obstruction. If the problem persists, call your service
representative. See
When you need help
on page
46
.
91:02
The HP Instant Support troubleshooting tool has detected that at least one printhead has been
replaced without any specific error, and without having been cleaned. You are advised to try
cleaning a printhead before replacing it.
Table 9-2
Numeric error messages (continued)
ENWW
45
Error messages