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HP Designjet L25500 HP Designjet L25500 Printer Series - Maintenance and troub - Page 54

When you need help, Country, Telephone number, Operating hours

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Country Ireland Israel Italy, San Marino, Vatican City Kuwait Latvia Lebanon Liechtenstein Lithuania Luxembourg Monaco Morocco Netherlands Nigeria Norway Oman Poland Portugal Qatar Romania Russia (Moscow) Russia (St Petersburg) Saudi Arabia Slovak Republic Slovenia South Africa Spain Sweden Switzerland Tunisia Turkey Ukraine United Arab Emirates United Kingdom, Gibraltar Telephone number 1890 946 500 09 830 4848 02 3859 1212 +971 4 366 2020 (no local number) 7 030 721 800 80 12 (toll-free) +971 4 366 2020 (no local number) 0848 802 020 5 210 3333 800 10 000 (toll-free) 27 303 303 +33 1 7301 8475 22 40 47 47 0900 117 0000 01 271 1999 800 62 800 +971 4 366 2020 22 5666 000 213 164 164 +971 4 366 2020 (no local number) 21 315 4442 495 797 3520 812 346 7997 800 897 1444 2 6820 8080 1 230 74 20 086 000 1030 902 010 333 077 130 3000 0848 802 020 23 926 000 212 444 71 71 44 490 3520 800 4520 04 366 2020 0870 842 2339 Operating hours 8:00-18:00 9:00-18:00 8:00-17:00 9:00-19:00 GMT+4 9:00-18:00 9:00-19:00 GMT+4 8:00-17:00 8:00-17:00 8:00-17:00 8:00-18:00 8:30-18:00 GMT 8:00-17:00 7:00-16:00 GMT+1 8:00-17:00 9:00-19:00 GMT+4 8:00-17:00 9:00-18:00 9:00-19:00 GMT+4 8:00-17:00 9:00-18:00 9:00-18:00 8:00-18:00 8:00-17:00 8:00-16:00 8:00-17:00 8:30-17:30 8:00-17:00 8:00-17:00 8:30-18:00 GMT 8:30-18:00 8:00-17:00 9:00-19:00 8:00-18:00 When you need help 48 Chapter 10 When you need help ENWW

Section	Page
Safety precautions	7
General safety guidelines	7
Electrical shock hazard	7
Heat hazard	8
Fire hazard	8
Mechanical hazard	8
Heavy substrate hazard	9
Ink handling	9
Warnings and cautions	9
Warning labels	9
Printer status	11
Check printer status	11
Check the status of the ink system	11
Check the status of the ink cartridges	11
Ink menu procedure	12
Check the status of a printhead	12
Check the file system	13
Check printer usage statistics	13
Printer statistics with the Embedded Web Server	13
Printer alerts	13
Firmware update	15
Hardware maintenance	16
Align the printheads	16
Automatic alignment	16
Manual alignment	16
Clean the electrical connections on a printhead	17
Clean the exterior of the printer	20
Clean the platen	20
Clean (recover) the printheads	22
Clean the substrate-advance sensor window	22
Lubricate the printhead carriage	23
Lubricate the platen rollers	24
Maintain the ink cartridges	26
Move or store the printer	26
Service maintenance	26
Use the printhead status plot	27
Print the printhead status plot	27
Interpret the printhead status plot	27
Corrective action	28
What to do if problems persist	28
Troubleshoot print-quality issues	29
General advice	29
Graininess	30
Horizontal banding	30
Adjust the substrate advance	31
Substrate advance adjustment on the fly	31
Vertical banding	32
Misaligned colors	32
Lack of sharpness	33
Black areas look hazy	33
Subtle stains or uneven appearance	33
The ink smudges when touched, or looks oily	33
The total length of the print is wrong or inconsistent	33
Troubleshoot substrate issues	35
The substrate cannot be loaded successfully	35
The substrate has jammed	35
Check the substrate path	35
Check the printhead path	36
Avoiding substrate jams	37
The substrate is deformed or wrinkled	37
The automatic cutter does not work	37
Take-up reel substrate jam	38
Take-up reel does not wind	38
Troubleshoot ink-system issues	40
Cannot insert an ink cartridge	40
Cannot insert a printhead	40
Cannot insert the printhead cleaning cartridge	40
Front panel recommends reseating or replacing a printhead	40
Clean the printheads	40
Align the printheads	41
Reinsert printheads procedure	41
Image Quality Maintenance menu procedure	42
Scan errors during alignment	42
Troubleshoot other issues	44
The printer cannot get an IP address	44
Cannot access the Embedded Web Server	44
The printer is not printing	45
The software program slows down or stalls while generating the print job	45
The printer seems slow	45
Cannot access files on the hard disk	45
Communication failures between computer and printer	46
“Out-of-memory” error message	46
The platen rollers squeak	46
Front-panel error messages	47
When you need help	52
Introduction	52
Documentation	52
HP Instant Support	52
HP Customer Care Centers	53
Service information	58

Match case Limit results 1 per page

Country

Telephone number

Operating hours

Ireland

1890 946 500

8:00–18:00

Israel

09 830 4848

9:00–18:00

Italy, San Marino, Vatican City

02 3859 1212

8:00–17:00

Kuwait

+971 4 366 2020 (no local number)

9:00–19:00 GMT+4

Latvia

7 030 721

800 80 12 (toll-free)

9:00–18:00

Lebanon

+971 4 366 2020 (no local number)

9:00–19:00 GMT+4

Liechtenstein

0848 802 020

8:00–17:00

Lithuania

5 210 3333

800 10 000 (toll-free)

8:00–17:00

Luxembourg

27 303 303

8:00–17:00

Monaco

+33 1 7301 8475

8:00–18:00

Morocco

22 40 47 47

8:30–18:00 GMT

Netherlands

0900 117 0000

8:00–17:00

Nigeria

01 271 1999

7:00–16:00 GMT+1

Norway

800 62 800

8:00–17:00

Oman

+971 4 366 2020

9:00–19:00 GMT+4

Poland

22 5666 000

8:00–17:00

Portugal

213 164 164

9:00–18:00

Qatar

+971 4 366 2020 (no local number)

9:00–19:00 GMT+4

Romania

21 315 4442

8:00–17:00

Russia (Moscow)

495 797 3520

9:00–18:00

Russia (St Petersburg)

812 346 7997

9:00–18:00

Saudi Arabia

800 897 1444

8:00–18:00

Slovak Republic

2 6820 8080

8:00–17:00

Slovenia

1 230 74 20

8:00–16:00

South Africa

086 000 1030

8:00–17:00

Spain

902 010 333

8:30–17:30

Sweden

077 130 3000

8:00–17:00

Switzerland

0848 802 020

8:00–17:00

Tunisia

23 926 000

8:30–18:00 GMT

Turkey

212 444 71 71

8:30–18:00

Ukraine

44 490 3520

8:00–17:00

United Arab Emirates

800 4520

04 366 2020

9:00–19:00

United Kingdom, Gibraltar

0870 842 2339

8:00–18:00

Chapter 10

When you need help

ENWW

When you need help