HP Designjet T920 HP Designjet T920 and T1500 ePrinter series - User's Guide - Page 199
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● Available for most HP products currently under warranty or contract. ● Available in most countries. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair. Contact HP Support HP Support is available to you by telephone or instant messaging. What to do before you call: ● Review the troubleshooting suggestions in this guide. ● Review the relevant driver documentation. ● If you have installed third-party software drivers and RIPs, see their documentation. ● If you call one of the Hewlett-Packard offices, please have the following information available to help us answer your questions more quickly: ◦ The product you are using (the product number and the serial number, found on the label at the back of the product) ◦ If there is an error code on the front panel, note it down; see Front-panel error messages on page 185 ◦ The product's Service ID: at the front panel, press , then , then . ◦ The computer you are using ◦ Any special equipment or software you are using (for example, spoolers, networks, switch-boxes, modems or special software drivers) ◦ The cable you are using (by part number) and where you purchased it ◦ The software name and version you are currently using ◦ If possible, print out the following reports from the front panel; you may be asked to fax or email them to the support center helping you: Configuration, Usage Report and "all pages above" from Service Information (see The printer's internal prints on page 12). Alternatively, in the Embedded Web Server, go to Support > Service support > Printer information > All pages. How to contact HP Support You can review latest information related to your product and get chat assistance at http://www.hp.com/go/ getsupport. You can also get chat assistance on your smartphone by using the HP Support Center Mobile App: http://www8.hp.com/us/en/products/smart-phones-handhelds-calculators/mobile-apps/app_details.html? app=tcm:245-1163163&platform=tcm:245-1163164. Your HP Support telephone number is available on the Web: please visit http://welcome.hp.com/country/us/ en/wwcontact_us.html. ENWW Contact HP Support 191