HP DeskJet Ink Advantage Ultra 4900 User Guide - Page 39

Solve a problem, Update the printer, HP Smart (iOS, Android, and Windows 10)

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8 Solve a problem Solve common printer problems. You can also get help from the HP Smart app and printer control panel: ● Printer control panel: See Interpret error codes, lights, and icons. ● HP Smart: Provides alerts for printer issues (jams and other problems), links to help content, and options to contact support for additional assistance. See Use the HP Smart app. If the suggestions do not solve the problems, try getting help using one of the support services. See Contact HP. Update the printer HP periodically releases firmware updates to enhance product functionality and fix issues. By default, if the printer (Wi-Fi models) or the connected computer has Internet connection, the printer automatically checks for updates at regular intervals. To update the printer manually, follow the instructions in the next sections. HP Smart (iOS, Android, and Windows 10) Follow these steps: 1. Open the software on your computer or mobile device. If prompted, create or sign in to an HP account. 2. Click or tap your printer image to access the printer settings. 3. Select Advanced Settings. This opens the printer home page or embedded web server (EWS). 4. In EWS, click or tap Tools. 5. Click or tap Printer Updates. 6. Select Firmware Updates and follow the onscreen instructions. Download from the HP support website Follow these steps: 1. Make sure the printer is on and connected to your computer. 2. Visit the HP support website on your computer. 3. Locate your product to download and install the latest firmware. The embedded web server (EWS) You can update the printer or change the settings from EWS for network printers. Solve a problem 33

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Solve a problem
8
Solve common printer problems.
You can also get help from the HP Smart app and printer control panel:
●
Printer control panel
: See
Interpret error codes, lights, and icons
.
●
HP Smart
: Provides alerts for printer issues (jams and other problems), links to help content, and options to
contact support for additional assistance.
See
Use the HP Smart app
.
If the suggestions do not solve the problems, try getting help using one of the support services. See
Contact HP
.
Update the printer
HP periodically releases firmware updates to enhance product functionality and fix issues.
By default, if the printer (Wi-Fi models) or the connected computer has Internet connection, the printer
automatically checks for updates at regular intervals.
To update the printer manually, follow the instructions in the next sections.
HP Smart (iOS, Android, and Windows 10)
Follow these steps:
1.
Open the software on your computer or mobile device. If prompted, create or sign in to an HP account.
2.
Click or tap your printer image to access the printer settings.
3.
Select
Advanced Settings
.
This opens the printer home page or embedded web server (EWS).
4.
In EWS, click or tap
Tools
.
5.
Click or tap
Printer Updates
.
6.
Select
Firmware Updates
and follow the onscreen instructions.
Download from the HP support website
Follow these steps:
1.
Make sure the printer is on and connected to your computer.
2.
Visit the
HP support website
on your computer.
3.
Locate your product to download and install the latest firmware.
The embedded web server (EWS)
You can update the printer or change the settings from EWS for network printers.
Solve a problem
33