HP Deskjet 400 (US)DeskJet 400 Series User's Guide - C2642-90043 - Page 15

Appendices Customer Support The information in the previous chapter suggests solutions to common problems. If your printer is not operating properly and these suggestions do not solve your problem, try using one of the following support services to obtain assistance. Electronic Support Information HP Web Site - If you have access to the Internet, you can check out HP's web site at URL http://www.hp.com or http://www.hp.com/go/peripherals for support documentation, the latest printer software, and the latest news from HP. User Forums - In addition to the latest printer software that is available via the CompuServe and America Online user forums, you can also get friendly help from knowledgeable users and system operators. In the user forums, you can leave your question and check back later for ideas and solutions suggested by other users. You can read through old messages left by other users to see if anyone else has had a problem similar to yours and has provided the solution online Also, the forum keeps a list of FAQs (Frequently Asked Questions) which you can peruse for hints. CompuServe - Access the HP Peripherals forum (Go HPPER). To subscribe to CompuServe, in the U.S. call 1-800-848-8199 and ask for representative #51. Canadian residents should consult their phone directory for the nearest CompuServe office. (This service is not operated by Hewlett-Packard. America Online - Access the HP forum. Click "keyword" on the "Go To" menu, type "HP," and press the Enter key to bring the HP forum home page directly to your screen. HP First Fax Technical documentation and troubleshooting information is available 24 hours a day, seven days a week, every day of the year. Dial (800) 333-1917 from any touch-tone phone to access HP First Fax. By selecting from a series of menu choices, you can identify documents containing the information you need. You may request up to three documents per call. We'll fax them to you within minutes. Printer Software Printer software allows your printer to talk with your computer. (Printer software is also referred to as a printer driver or a printer file.) If you need to replace or upgrade a printer driver, you have several options: s Download the driver by accessing CompuServe, America Online, or HP's Web site, as previously described. s Download the driver from the HP Bulletin Board. You'll need a modem and communications software, set to N, 8, 1. Dial (208) 344-1691 and choose from the menus provided. s If you don't have access to CompuServe, America Online, or the World Wide Web, you can get a new driver (if one is available) on disks. HP provides Windows 3.1, 3.11, or Windows 95 printer drivers and printer driver updates for the cost of the disks plus shipping. You can order them by calling (970) 339-7009 Monday thru Saturday, 24 hours a day. (For DOS printer drivers, contact the manufacturer of your software program.) HP Telephone Support Our highly responsive support staff can help you get your new printer up and running. They are available to answer questions about your printer and explain how it works. We're ready to help you Monday thru Friday, 6 am to 10 pm (MST), and Saturday, 9 am to 4 pm (MST). To reach us, call (208) 344-4131. Ninety Days Free Support - Within 90 days from the time you purchase your new printer, telephone support is provided to you free of charge. Before placing a call to the HP Telephone Support Center, please make sure: s You have referenced your user's manual and online help for installation and troubleshooting tips. s You are seated in front of your computer, with the printer nearby. s You have the following information available: - Your printer's serial number (on the label on the back of the printer). - Your printer's model number (on the label on the font of the printer). - The model of the computer. - The version of the printer driver and software program (if applicable). During the 90-day period, all questions about your printer and printer software are answered free of charge. 13