HP Deskjet 970c (English) Windows Connect * User's Guide - C6429-90041 - Page 45

Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in, Features, PhotoREt - printer driver

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3 Getting Help When Things Go Wrong What if... Text or graphics are in the wrong place. The printer is really slow. No page came out of the printer. A blank page came out of the printer. Something is missing from the page. Check this... • Make sure you have selected the correct orientation (portrait or landscape) on the Features tab. See "Features Tab" on page 8. • Make sure the media is correctly oriented in the IN tray. • Make sure the paper guides fit snugly against the media. • Check the amount of RAM and processor speed in your computer (see "System Requirements" on page 66). • Having less than 100 MB of free space on your computer's hard drive can mean longer processing times. • Check the printer driver that you are using. Be sure to regularly check the HP web site at http://www.hp.com/support/home_products for the most recent software updates. • Large, complex documents containing graphics or photographs print slower than text-only documents. • When printing photographs, select PhotoREt in Photo Paper Printing instead of 2400 x 1200 dpi. • You may be running numerous software programs simultaneously. • Third-party devices connected between your printer and your computer can slow the printer. • Printing over a network can cause the printer to print slower. • Make sure the power is on and all connections are secure. • Make sure the printer cover is closed. • Make sure the media is correctly loaded in the IN tray. • If the Power Light is blinking, the printer is processing information. Be patient. • If the Resume Light is blinking, press the Resume Button. • If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print Cartridge Status, and verify that the print cartridge cradle contains properly installed print cartridges. • Determine whether paper is stuck in the printer. If it is, see "Clearing a Paper Jam" on page 40. • Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in place. • Make sure you have removed the protective piece of vinyl tape on each of the print cartridges. See "Replacing Print Cartridges" on page 31. • Lift the printer cover and check the Print Cartridge Status icons to make sure you are not out of ink. See "Print Cartridge Status" on page 29. • If you are trying to print a fax: 1 Save the fax in a graphic format (such as TIFF). 2 Place it in a word processing document, and print from there. • Make sure you have set the correct margins. • Make sure the margins are within the printable area. See "Minimum Printing Margins" on page 65. • Make sure the text and graphics are scaled correctly in your document. 38

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38
Getting Help When Things Go Wrong
3
Text or graphics are in the
wrong place.
•
Make sure you have selected the correct orientation (portrait or landscape) on the
Features
tab. See “Features Tab” on page 8.
•
Make sure the media is correctly oriented in the IN tray.
•
Make sure the paper guides fit snugly against the media.
The printer is really slow.
•
Check the amount of RAM and processor speed in your computer (see “System
Requirements” on page 66).
•
Having less than 100 MB of free space on your computer’s hard drive can mean
longer processing times.
•
Check the printer driver that you are using. Be sure to regularly check the HP web
site at
for the most recent software
updates.
•
Large, complex documents containing graphics or photographs print slower than
text-only documents.
•
When printing photographs, select
PhotoREt
in Photo Paper Printing instead of
2400 x 1200 dpi
.
•
You may be running numerous software programs simultaneously.
•
Third-party devices connected between your printer and your computer can slow
the printer.
•
Printing over a network can cause the printer to print slower.
No page came out of the
printer.
•
Make sure the power is on and all connections are secure.
•
Make sure the printer cover is closed.
•
Make sure the media is correctly loaded in the IN tray.
•
If the Power Light is blinking, the printer is processing information. Be patient.
•
If the Resume Light is blinking, press the Resume Button.
•
If the Print Cartridge Status Light is blinking, lift the printer cover, check the Print
Cartridge Status, and verify that the print cartridge cradle contains properly
installed print cartridges.
•
Determine whether paper is stuck in the printer. If it is, see “Clearing a Paper Jam”
on page 40.
•
Make sure the Automatic Two-Sided Printing Module or Rear Access Door is in
place.
A blank page came out of
the printer.
•
Make sure you have removed the protective piece of vinyl tape on each of the
print cartridges. See “Replacing Print Cartridges” on page 31.
•
Lift the printer cover and check the Print Cartridge Status icons to make sure you
are not out of ink. See “Print Cartridge Status” on page 29.
•
If you are trying to print a fax:
1
Save the fax in a graphic format (such as TIFF).
2
Place it in a word processing document, and print from there.
Something is missing from
the page.
•
Make sure you have set the correct margins.
•
Make sure the margins are within the printable area. See “Minimum Printing
Margins” on page 65.
•
Make sure the text and graphics are scaled correctly in your document.
What if...
Check this...