HP Deskjet 970c (English) Windows Connect * User's Guide - C6429-90041 - Page 46

See Printer Services Tab on tab. See Setup Tab

Get HP Deskjet 970c PDF manuals and user guides View all HP Deskjet 970c manuals
Add to My Manuals
Save this manual to your list of manuals

Page 46 highlights

3 Getting Help When Things Go Wrong What if... Text is printing off the edge of the page. The print quality is poor. Colors are wrong or missing. Banners aren't printing correctly. The Automatic Two-Sided Printing Module is attached, but you can't select the Automatic option in the Two-Sided Printing section of the Features tab. Check this... • Make sure the margins are set correctly in your software program. • Make sure the text and graphics in your document fit within the printable area of the page. See "Minimum Printing Margins" on page 65. • Make sure you have selected the right paper size in the Setup tab. See "Setup Tab" on page 7. • Uncheck Poster Printing in the Features tab. See "Features Tab" on page 8. • Make sure you are using media intended for HP DeskJet printers, and that the media is loaded print side down. • Make sure you have selected the correct paper type in the Setup tab. See "Setup Tab" on page 7. • If the printing appears faded or dull, click Normal or Best instead of Draft on the Setup tab. See "Setup Tab" on page 7. • If the colors bleed or the ink smears, click Normal or Draft instead of Best on the Setup tab. See "Setup Tab" on page 7. • Make sure you are not out of ink. See "Replacing Print Cartridges" on page 31. • You might need to clean the print cartridges. See "Cleaning Print Cartridges" on page 33. • If the color ink and black ink aren't lining up on the printed page, go to the HP Toolbox and click Calibrate the printer. See "Printer Services Tab" on page 25. • Verify that you removed the protective vinyl tape from the print cartridge. • Check the print cartridges status. See "Print Cartridge Status" on page 29. • You might need to clean your color print cartridge. See "Cleaning Print Cartridges" on page 33. • Uncheck Print in Grayscale on the Advanced tab. See "Advanced Tab" on page 9. • Make sure the OUT tray is up. • Make sure you selected Banner on the Setup tab. See "Setup Tab" on page 7. • If several sheets feed into the printer together, unfold and refold the paper. • If the paper creases going through the printer, the paper might be unsuitable for banner printing. • If gaps in the printing appear at the ends of the sheets, the problem might be with your software program. See Release Notes in the Program group. To get to these notes, click Start Programs HP DeskJet 970C Series. 1 Print one page. 2 Go to the Features tab, check Two-Sided Printing, then check Automatic. OR 1 Go to the Configuration tab of the HP DeskJet Toolbox. 2 Check Automatic Two-Sided Printing Module, then click Apply. 3 Click the X in the upper-right corner to close the dialog box. 4 Go to the Features tab of the HP DeskJet Printer Properties dialog box. 5 Check Two-Sided Printing, then check Automatic. 39

  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • 7
  • 8
  • 9
  • 10
  • 11
  • 12
  • 13
  • 14
  • 15
  • 16
  • 17
  • 18
  • 19
  • 20
  • 21
  • 22
  • 23
  • 24
  • 25
  • 26
  • 27
  • 28
  • 29
  • 30
  • 31
  • 32
  • 33
  • 34
  • 35
  • 36
  • 37
  • 38
  • 39
  • 40
  • 41
  • 42
  • 43
  • 44
  • 45
  • 46
  • 47
  • 48
  • 49
  • 50
  • 51
  • 52
  • 53
  • 54
  • 55
  • 56
  • 57
  • 58
  • 59
  • 60
  • 61
  • 62
  • 63
  • 64
  • 65
  • 66
  • 67
  • 68
  • 69
  • 70
  • 71
  • 72
  • 73
  • 74
  • 75
  • 76
  • 77
  • 78
  • 79
  • 80
  • 81
  • 82
39
Getting Help When Things Go Wrong
3
Text is printing off the edge
of the page.
•
Make sure the margins are set correctly in your software program.
•
Make sure the text and graphics in your document fit within the printable area of
the page. See “Minimum Printing Margins” on page 65.
•
Make sure you have selected the right paper size in the
Setup
tab. See “Setup Tab”
on page 7.
• Uncheck
Poster Printing
in the
Features
tab. See “Features Tab” on page 8.
The print quality is poor.
•
Make sure you are using media intended for HP DeskJet printers, and that the
media is loaded print side down.
•
Make sure you have selected the correct paper type in the
Setup
tab. See “Setup
Tab” on page 7.
•
If the printing appears faded or dull, click
Normal
or
Best
instead of Draft on the
Setup
tab. See “Setup Tab” on page 7.
•
If the colors bleed or the ink smears, click
Normal
or
Draft
instead of Best on the
Setup
tab. See “Setup Tab” on page 7.
•
Make sure you are not out of ink. See “Replacing Print Cartridges” on page 31.
•
You might need to clean the print cartridges. See “Cleaning Print Cartridges” on
page 33.
•
If the color ink and black ink aren’t lining up on the printed page, go to the
HP
Toolbox
and click
Calibrate the printer
. See “Printer Services Tab” on page 25.
Colors are wrong or missing.
•
Verify that you removed the protective vinyl tape from the print cartridge.
•
Check the print cartridges status. See “Print Cartridge Status” on page 29.
•
You might need to clean your color print cartridge. See “Cleaning Print
Cartridges” on page 33.
• Uncheck
Print in Grayscale
on the
Advanced
tab. See “Advanced Tab” on page 9.
Banners aren’t printing
correctly.
•
Make sure the OUT tray is up.
•
Make sure you selected
Banner
on the
Setup
tab. See “Setup Tab” on page 7.
•
If several sheets feed into the printer together, unfold and refold the paper.
•
If the paper creases going through the printer, the paper might be unsuitable for
banner printing.
•
If gaps in the printing appear at the ends of the sheets, the problem might be with
your software program. See
Release Notes
in the
Program
group. To get to these
notes, click
Start
Programs
HP DeskJet 970C Series
.
The Automatic Two-Sided
Printing Module is attached,
but you can’t select the
Automatic
option in the
Two-Sided Printing
section
of the
Features
tab.
1
Print one page.
2
Go to the
Features
tab, check
Two-Sided Printing
, then check
Automatic
.
OR
1
Go to the
Configuration
tab of the
HP DeskJet Toolbox
.
2
Check
Automatic Two-Sided Printing Module
, then click
Apply
.
3
Click the
X
in the upper-right corner to close the dialog box.
4
Go to the
Features
tab of the
HP DeskJet Printer Properties
dialog box.
5
Check
Two-Sided Printing
, then check
Automatic
.
What if...
Check this...