HP Deskjet 970c (English) Windows Connect * User's Guide - C6429-90041 - Page 49

3 Getting Help When Things Go Wrong HP Customer Care HP DeskJet printers set the standard for quality and reliability, so you have made an excellent choice. Should you need help, however, HP Customer Care's awardwinning service and support is nearby to provide expert advice on using your HP printer or to answer specific questions about a problem you are having. Whether online or by phone, you'll find the support you need- and you'll find it fast. HP Customer Care Online Click your way to a quick solution! HP Customer Care Online is a great place to go for answers to questions about your HP products. You'll get instant access to everything from helpful printing tips to the latest product and software updates-24 hours a day, seven days a week, all at no charge to you. If you have a modem connected to your computer and subscribe to an online service or have direct access to the Internet, you can obtain a wide variety of information about your printer at the following web sites: English: http://www.hp.com/support/home_products French: http://www.hp.com/cposupport/fr German: http://www.hp.com/cposupport/de Japanese: http://www.jpn.hp.com/CPO_TC/eschome.htm Korean: http://www.hp.co.kr/go/support Portuguese: http://www.hp.com/cposupport/pt Spanish: http://www.hp.com/cposupport/es Simplified Chinese: http://www.hp.com.cn/go/support Traditional Chinese: http://support.hp.com.tw/psd From HP Customer Care Online you can link to HP Customer Care User Forums and HP Customer Care Email. HP Customer Care User Forums They're friendly. They're informative. Check out our online user forums. Simply review existing messages left by other HP users to find the answers you're looking for. You can also post your questions, then check back later for ideas and suggestions from knowledgeable users and system operators. HP Customer Care by Email Connect with HP via email and receive a personal reply from an HP Customer Care service technician. Responses are normally provided within 24 hours of receipt (excluding holidays). A great option for those non-urgent questions. Printer Software Printer software (also referred to as a printer driver) allows your printer to talk with your computer. HP provides printer software and software updates for Windows operating systems. For MS-DOS printer software, contact the manufacturer of your software program. You have several options for getting printer software: • Download the printer software by accessing the HP Customer Care Online web site. See "HP Customer Care Online" on page 42 for the addresses of the HP web sites. • If you need diskettes rather than a CD, you can copy the printer software to diskettes by taking your printer software CD to your HP dealer or a friend that has a CD-ROM drive. Be sure to take along at least 6 blank diskettes. To create the diskettes, begin the printer software installation. When the opening screen appears, select Make diskettes of your printer software and follow the on-screen instructions. 42