HP Deskjet Ink Advantage 2060 User Guide - Page 31

Solve a problem, Improve print quality - review

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Solve a problem 7 Solve a problem This section contains the following topics: • Improve print quality • Clear a paper jam • Unable to print • HP support Click here to go online for more information. Improve print quality 1. Make sure you are using genuine HP cartridges. 2. Check the Printer Software settings to make sure you have selected the appropriate paper type and print quality from the Media drop-down list. 3. Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see Check the estimated ink levels on page 25. If the print cartridges are low on ink consider replacing them. 4. Align the printer cartridges To align the cartridges from the Printer Software NOTE: Aligning the cartridges ensures high-quality output. The HP All-in-One prompts you to align the cartridges every time you install a new cartridge. If you remove and reinstall the same print cartridge, the HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment values for that print cartridge, so you do not need to realign the print cartridges. a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Printer Actions and then click Maintenence Tasks to access the Printer Toolbox. c. The Printer Toolbox appears. d. Click the Device Services tab. e. Click Align Ink Cartridges tab. The product prints an alignment sheet. f. Load the cartridge alignment sheet print side down on the right front corner of the glass. g. Press the Start Copy Black button. The product aligns the cartridges. Recycle or discard the cartridge alignment sheet. 5. Print a diagnostics page if the cartridges are not low on ink. To print a diagnostics page a. Load letter or A4 unused plain white paper into the input tray. b. In the Printer Software, click Printer Actions and then click Maintenence Tasks to access the Printer Toolbox. c. Click Print Diagnostic Information to print a diagnostics page. Review the blue, magenta, yellow, and black boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions of the boxes, then automatically clean the cartridges Solve a problem 29

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7
Solve a problem
This section contains the following topics:
•
Improve print quality
•
Clear a paper jam
•
Unable to print
•
HP support
Click here to go online for more information
.
Improve print quality
1.
Make sure you are using genuine HP cartridges.
2.
Check the Printer Software settings to make sure you have selected the appropriate paper type and print quality
from the
Media
drop-down list.
3.
Check the estimated ink levels to determine if the cartridges are low on ink. For more information, see
Check
the estimated ink levels on page 25
. If the print cartridges are low on ink consider replacing them.
4.
Align the printer cartridges
To align the cartridges from the Printer Software
NOTE:
Aligning the cartridges ensures high-quality output. The HP All-in-One prompts you to align the
cartridges every time you install a new cartridge. If you remove and reinstall the same print cartridge, the
HP All-in-One will not prompt you to align the print cartridges. The HP All-in-One remembers the alignment
values for that print cartridge, so you do not need to realign the print cartridges.
a
.
Load letter or A4 unused plain white paper into the input tray.
b
.
In the Printer Software, click
Printer Actions
and then click
Maintenence Tasks
to access the
Printer
Toolbox
.
c
.
The
Printer Toolbox
appears.
d
.
Click the
Device Services
tab.
e
.
Click
Align Ink Cartridges
tab. The product prints an alignment sheet.
f
.
Load the cartridge alignment sheet print side down on the right front corner of the glass.
g
.
Press the
Start Copy Black
button. The product aligns the cartridges. Recycle or discard the cartridge
alignment sheet.
5.
Print a diagnostics page if the cartridges are not low on ink.
To print a diagnostics page
a
.
Load letter or A4 unused plain white paper into the input tray.
b
.
In the Printer Software, click
Printer Actions
and then click
Maintenence Tasks
to access the
Printer
Toolbox
.
c
.
Click
Print Diagnostic Information
to print a diagnostics page. Review the blue, magenta, yellow, and black
boxes on the diagnostics page. If you are seeing streaks in the color and black boxes, or no ink in portions
of the boxes, then automatically clean the cartridges
Solve a problem
29
Solve a problem