HP Deskjet Ink Advantage Printer - K109 User Guide - Page 37

Uninstall and reinstall the software, HP Photosmart All-In-One Driver Software - series

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Cause: You sent the print job to the default printer, but this product was not the default printer. If this did not solve the issue, try the next solution. Step 3: Check the connection between the product and computer Solution: Check the connection between the product and computer. Cause: The product and computer were not communicating with each other. If this did not solve the issue, try the next solution. The registration screen does not appear Solution: You can access the registration (Sign up now) screen from the Windows taskbar by clicking Start, pointing to Programs or All Programs, HP, Deskjet K109 series, and then clicking Product Registration. Cause: The registration screen did not launch automatically. Uninstall and reinstall the software If your installation is incomplete, or if you connected the USB cable to the computer before prompted by the software installation screen, you might need to uninstall and then reinstall the software. Do not simply delete the HP Printer application files from your computer. Make sure to remove them properly using the uninstall utility provided when you installed the software that came with the HP Printer. To uninstall and reinstall the software 1. On the Windows taskbar, click Start, Settings, Control Panel (or just Control Panel). 2. Double-click Add/Remove Programs (or click Uninstall a program). 3. Select HP Photosmart All-In-One Driver Software, and then click Change/ Remove. Follow the onscreen instructions. 4. Disconnect the product from your computer. 5. Restart your computer. NOTE: It is important that you disconnect the product before restarting your computer. Do not connect the product to your computer until after you have reinstalled the software. Solve a problem Setup troubleshooting 35

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Cause:
You sent the print job to the default printer, but this product was not the
default printer.
If this did not solve the issue, try the next solution.
Step 3: Check the connection between the product and computer
Solution:
Check the connection between the product and computer.
Cause:
The product and computer were not communicating with each other.
If this did not solve the issue, try the next solution.
The registration screen does not appear
Solution:
You can access the registration (Sign up now) screen from the Windows
taskbar by clicking
Start
, pointing to
Programs
or
All Programs
,
HP
,
Deskjet K109
series
, and then clicking
Product Registration
.
Cause:
The registration screen did not launch automatically.
Uninstall and reinstall the software
If your installation is incomplete, or if you connected the USB cable to the computer before
prompted by the software installation screen, you might need to uninstall and then
reinstall the software. Do not simply delete the HP Printer application files from your
computer. Make sure to remove them properly using the uninstall utility provided when
you installed the software that came with the HP Printer.
To uninstall and reinstall the software
1.
On the Windows taskbar, click
Start
,
Settings
,
Control Panel
(or just
Control
Panel
).
2.
Double-click
Add/Remove Programs
(or click
Uninstall a program
).
3.
Select
HP Photosmart All-In-One Driver Software
, and then click
Change/
Remove
.
Follow the onscreen instructions.
4.
Disconnect the product from your computer.
5.
Restart your computer.
NOTE:
It is important that you disconnect the product before restarting your
computer. Do not connect the product to your computer until after you have
reinstalled the software.
Setup troubleshooting
35
Solve a problem