HP Dv3-1075us Multimedia - Windows Vista - Page 28
A DVD playing in Windows Media Player produces no sound or display
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● Select a slower write speed and try again. ● If you are copying a disc, save the information on the source disc to your hard drive before trying to burn the contents to a new disc, and then burn from your hard drive. ● Reinstall the disc-burning device driver located in the DVD/CD-ROM drives category in Device Manager. A DVD playing in Windows Media Player produces no sound or display Use MediaSmart to play a DVD. MediaSmart is installed on the computer and is also available from the HP Web site at http://www.hp.com. A device driver must be reinstalled 1. Remove any discs from the optical drive. 2. Click Start and type device manager in the Start Search box. As you type, search results are listed in the pane above the box. 3. In the results pane, click Device Manager. If prompted by User Account Control, click Continue. 4. In Device Manager, click the plus (+) sign next to the type of driver you want to uninstall and reinstall (for example, DVD/CD-ROMs, Modems, and so on) unless the minus (-) sign is already showing. 5. Click a listed driver, and press the delete key. When prompted, confirm that you want to delete the driver, but do not restart the computer. Repeat for any other drivers you want to delete. 6. In the Device Manager window, click the Scan for hardware changes icon in the toolbar. Windows scans your system for installed hardware and installs default drivers for any devices requiring drivers. NOTE: If you are prompted to restart the computer, save all open files, and then continue with the restart. 7. Reopen Device Manager, if necessary, and then verify that the drivers are once again listed. 8. Try to use your device. If uninstalling and reinstalling the default device drivers does not correct the problem, you may need to update your drivers using the procedures in the following sections. Obtaining the latest HP device drivers Follow either of the following procedures to obtain HP device drivers. 24 Chapter 7 Troubleshooting