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HP Dx7500 Service Reference Guide: HP Compaq dx7500 Business PC - Page 197

Client Catalog for Microsoft, HP Business PC Security

UPC - 884420980605

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E electrostatic discharge (ESD) preventing damage 39 entering supervisor password 32 error codes 180 expansion card installing 120 removing 120 slot locations 120 expansion card sockets 55, 120 expansion slot cover removing 56, 121 replacing 58, 123 F fan MT removal and replacement 80 power supply 43 Fault Notification and Recovery 34 flash drive problems 175 front bezel MT removal and replacement 49 SFF removal and replacement 93 front I/O device MT removal and replacement 77 SFF removal and replacement 126 front panel problems 176 G general problems 151 grounding methods 39 H hard drive MT installing 74 MT removing 71 proper handling 44 SATA characteristics 35 SFF installing 113 SFF removing 111 hard drive problems 157 hard drives, diagnostic tool 34 hardware installation problems 168 headphone pin assignments 141 heatsink MT removal and replacement 81 SFF removal and replacement 129 helpful hints 149 HP Backup and Recovery Manager 21 Client Automation Starter, Standard, and Enterprise Editions 19 Client Catalog for Microsoft System Center & SMS Products 21 Client Management Interface 17 Client Manager from Symantec 20 ProtectTools Security Manager 19 System Software Manager 18 HPQFlash 23 I industry standards 30 initial configuration 15 Insight Diagnostics 9 installing expansion card 120 MT diskette drive 70 MT drive cables 63 MT hard drive 74 MT media card reader 70 optical drive 66 optical drive, SFF 103 SFF diskette drive 108 SFF drive cables 98 SFF hard drive 113 SFF media card reader 108 internal temperature of computer 34 Internet access problems 177 Internet addresses. See Web sites J jumper CMOS 182 password 181 K keyboard cleaning 42 pin assignments 140 keyboard delimiter characters, national 33 keyboard problems 166 L line-in audio pin assignments 141 line-out audio pin assignments 141 locks HP Business PC Security Lock 89, 138 MT cable lock 88 MT padlock 88 SFF cable lock 137 SFF padlock 137 M media card reader MT installing 70 MT removing 68 SFF installing 108 SFF removing 105 Media Card Reader problems 159 memory MT removal and replacement 51 populating sockets 52 SFF populating sockets 116 SFF removal and replacement 115 specifications 51, 115 memory problems 172 microphone pin assignments 141 monitor pin assignments 142 monitor problems 160 mouse cleaning 43 pin assignments 140 mouse problems 166 MT access panel removal and replacement 48 Index 187

Section	Page
Installing and Customizing the Software	11
Installing the Operating System	11
Installing or Upgrading Device Drivers	11
HP Backup and Recovery Manager	11
Computer Setup (F10) Utility	13
Computer Setup (F10) Utilities	13
Using Computer Setup (F10) Utilities	13
Computer Setup—Main	14
Computer Setup—Advanced	15
Computer Setup—Power	16
Computer Setup—Boot	17
Computer Setup—Exit	17
Recovering the Configuration Settings	18
Computer Diagnostic Features	19
HP Insight Diagnostics	19
Accessing HP Insight Diagnostics	19
Survey Tab	20
Test Tab	21
Status Tab	21
Log Tab	22
Help Tab	22
Saving and Printing Information in HP Insight Diagnostics	23
Downloading the Latest Version of HP Insight Diagnostics	23
Protecting the Software	23
HP Backup and Recovery Manager	24
Desktop Management	25
Initial Configuration and Deployment	25
HP Software Agent	26
Altiris Deployment Solution Agent	26
Remote System Installation	27
Software Updating and Management	27
HP Client Management Interface	27
HP SoftPaq Download Manager	28
HP System Software Manager	28
HP ProtectTools Security Manager	29
HP Client Automation Starter and Standard Editions	29
HP Client Automation Enterprise Edition	30
HP Client Manager from Symantec	30
Altiris Client Management Suite	31
HP Client Catalog for Microsoft System Center & SMS Products	31
HP Backup and Recovery Manager	31
Verdiem Surveyor	32
HP Proactive Change Notification	32
Subscriber’s Choice	32
Retired Solutions	33
ROM Flash	33
Remote ROM Flash	33
HPQFlash	33
Boot Block Emergency Recovery Mode	33
Replicating the Setup	34
Copying to Single Computer	34
Copying to Multiple Computers	35
Creating a Bootable Device	36
Supported USB Flash Media Device	36
Unsupported USB Flash Media Device	37
Dual-State Power Button	39
HP Web Site Support	39
Industry Standards	40
Asset Tracking and Security	40
Password Security	41
Establishing a Supervisor Password Using Computer Setup	41
Entering a Supervisor Password or User password	42
Changing a Supervisor or User password	42
Deleting a Supervisor or User Password	43
National Keyboard Delimiter Characters	43
Clearing Passwords	43
Cable Lock Provision	44
Fault Notification and Recovery	44
Drive Protection System	44
Surge-Tolerant Power Supply	44
Thermal Sensor	44
Serial ATA (SATA) Drive Guidelines and Features	45
SATA Hard Drives	45
SATA Hard Drive Cables	45
SATA Data Cable	45
SMART ATA Drives	46
Hard Drive Capacities	46
Identifying the Chassis, Routine Care, and Disassembly Preparation	47
Chassis Designations	47
Microtower (MT)	47
Small Form Factor (SFF)	48
Electrostatic Discharge Information	48
Generating Static	48
Preventing Electrostatic Damage to Equipment	49
Personal Grounding Methods and Equipment	49
Grounding the Work Area	50
Recommended Materials and Equipment	50
Operating Guidelines	51
Routine Care	52
General Cleaning Safety Precautions	52
Cleaning the Computer Case	52
Cleaning the Keyboard	52
Cleaning the Monitor	53
Cleaning the Mouse	53
Service Considerations	53
Power Supply Fan	53
Tools and Software Requirements	53
Screws	54
Cables and Connectors	54
Hard Drives	54
Lithium Coin Cell Battery	54
Removal and Replacement Procedures Microtower (MT) Chassis	56
Serial Number Location	56
Preparation for Disassembly	57
Access Panel	58
Front Bezel	59
Bezel Blanks	60
Memory	61
DDR2-SDRAM DIMMs	61
Populating DIMM Sockets	62
Installing Memory Modules	63
Expansion Cards	65
Cable Management	69
Cable Connections	71
Drives	72
Drive Positions	72
Installing Additional Drives	73
System Board Drive Connections	74
Removing an Optical Drive	75
Installing an Optical Drive into the 5.25-inch Drive Bay	76
Removing an External 3.5-inch Drive	78
Installing a Drive into the 3.5-inch External Drive Bay	80
Removing an Internal 3.5-inch Hard Drive	81
Installing an Internal 3.5-inch Hard Drive	84
Front I/O and USB Panel Housing Assembly	87
Power Switch/LED Assembly	88
Speaker	89
System Fan	90
Heatsink assembly	91
Processor	92
Power Supply	93
System Board	94
Battery	95
Type 1 Battery Holder	96
Type 2 Battery Holder	96
Type 3 Battery Holder	97
Installing a Security Lock	98
Cable Lock	98
Padlock	98
HP Business PC Security Lock	99
Removal and Replacement Procedures Small Form Factor (SFF) Chassis	101
Preparation for Disassembly	101
Access Panel	102
Front Bezel	103
Bezel Blanks	104
Cable Management	105
Cable Connections	106
Drives	107
Drive Positions	107
Installing Additional Drives	108
System Board Drive Connections	110
Removing an Optical Drive	111
Installing an Optical Drive into the 5.25-inch Drive Bay	113
Removing an External 3.5-inch Drive	115
Installing a Drive into the 3.5-inch External Drive Bay	118
Removing an Internal 3.5-inch Hard Drive	121
Installing an Internal 3.5-inch Hard Drive	123
Memory	125
DDR2-SDRAM DIMMs	125
Populating DIMM Sockets	126
Installing DIMMs	127
Removing or Installing an Expansion Card	130
Plastic Wire/Cable Fastener and Clips	135
Front I/O Device	136
Power Switch Assembly	137
Speaker	138
Heatsink	139
Processor	140
Power Supply	141
System Board	142
Battery	144
Type 1 Battery Holder	145
Type 2 Battery Holder	145
Type 3 Battery Holder	146
Installing a Security Lock	147
Cable Lock	147
Padlock	147
HP Business PC Security Lock	148
Connector Pin Assignments	150
Keyboard	150
Mouse	150
USB	151
Microphone	151
Headphone	151
Line-in Audio	151
Line-out Audio	151
Monitor	152
24-Pin Power	152
PCI Express	153
PCI Express	154
4-Pin Power (for CPU)	155
DVI Connector	155
SPDIF	155
Power Cord Set Requirements	156
General Requirements	156
Japanese Power Cord Requirements	156
Country-Specific Requirements	157
Troubleshooting Without Diagnostics	158
Safety and Comfort	158
Before You Call for Technical Support	158
Helpful Hints	159
Solving General Problems	161
Solving Power Problems	164
Solving Diskette Problems	165
Solving Hard Drive Problems	167
Solving Media Card Reader Problems	169
Solving Display Problems	170
Solving Audio Problems	174
Solving Printer Problems	175
Solving Keyboard and Mouse Problems	176
Solving Hardware Installation Problems	178
Solving Network Problems	180
Solving Memory Problems	182
Solving CD-ROM and DVD Problems	183
Solving USB Flash Drive Problems	185
Solving Front Panel Component Problems	186
Solving Internet Access Problems	187
Solving Software Problems	189
Interpreting POST Audible Codes	190
Resetting the Password Jumper	191
Resetting the CMOS Jumper	192
Contacting Customer Support	193
Specifications	194
Minitower	194
Small Form Factor	195

Match case Limit results 1 per page

electrostatic discharge (ESD)

preventing damage

entering

supervisor password

error codes

180

expansion card

installing

120

removing

120

slot locations

120

expansion card sockets

55,

120

expansion slot cover

removing

56,

121

replacing

58,

123

fan

MT removal and

replacement

power supply

Fault Notification and

Recovery

flash drive problems

175

front bezel

MT removal and

replacement

SFF removal and

replacement

front I/O device

MT removal and

replacement

SFF removal and

replacement

126

front panel problems

176

general problems

151

grounding methods

hard drive

MT installing

MT removing

proper handling

SATA characteristics

SFF installing

113

SFF removing

111

hard drive problems

157

hard drives, diagnostic tool

hardware installation

problems

168

headphone pin assignments

141

heatsink

MT removal and

replacement

SFF removal and

replacement

129

helpful hints

149

Backup and Recovery

Manager

Client Automation Starter,

Standard, and Enterprise

Editions

Client Catalog for Microsoft

System Center & SMS

Products

Client Management

Interface

Client Manager from

Symantec

ProtectTools Security

Manager

System Software Manager

HPQFlash

industry standards

initial configuration

Insight Diagnostics

installing

expansion card

120

MT diskette drive

MT drive cables

MT hard drive

MT media card reader

optical drive

optical drive, SFF

103

SFF diskette drive

108

SFF drive cables

SFF hard drive

113

SFF media card reader

108

internal temperature of

computer

Internet access problems

177

Internet addresses.

See

Web sites

jumper

CMOS

182

password

181

keyboard

cleaning

pin assignments

140

keyboard delimiter characters,

national

keyboard problems

166

line-in audio pin

assignments

141

line-out audio pin

assignments

141

locks

HP Business PC Security

Lock

89,

138

MT cable lock

MT padlock

SFF cable lock

137

SFF padlock

137

media card reader

MT installing

MT removing

SFF installing

108

SFF removing

105

Media Card Reader

problems

159

memory

MT removal and

replacement

populating sockets

SFF populating sockets

116

SFF removal and

replacement

115

specifications

51,

115

memory problems

172

microphone pin assignments

141

monitor

pin assignments

142

monitor problems

160

mouse

cleaning

pin assignments

140

mouse problems

166

access panel removal and

replacement

Index

187