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HP ENVY 13-y000 User Guide - Page 56

Using HP PC Hardware Diagnostics (UEFI), Downloading HP PC Hardware Diagnostics (UEFI) to a USB

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10 Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. This ID code can then be provided to support to help determine how to correct the problem. To start HP PC Hardware Diagnostics (UEFI), follow these steps: 1. Start BIOS. ● Tablets with keyboards ▲ Turn on or restart the computer, quickly press esc. ● Tablets without keyboards ▲ Turn on or restart the tablet, and then quickly hold down the volume up button. - or Turn on or restart the tablet, and then quickly hold down the volume down button. - or Turn on or restart the tablet, and then quickly hold down the Windows button. 2. Press or tap f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB drive NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading HP PC Hardware Diagnostics (UEFI) to a USB device on page 46. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the onscreen instructions. NOTE: To stop a test, press the button you used to access UEFI. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device. 46 Chapter 10 Using HP PC Hardware Diagnostics (UEFI)

Section	Page
Starting right	11
Visit the HP Apps Store	11
Best practices	11
More HP resources	12
Getting to know your computer	14
Locating hardware	14
Locating software	14
Right side	15
Left side	17
Display	18
Top	20
TouchPad	20
Lights	21
Keys	22
Using the action keys	22
Front	24
Labels	24
Connecting to a network	26
Connecting to a wireless network	26
Using the wireless controls	26
Airplane mode key	26
Operating system controls	26
Connecting to a WLAN	27
Using HP Mobile Broadband (select products only)	27
Using GPS (select products only)	28
Using Bluetooth wireless devices (select products only)	28
Connecting Bluetooth devices	28
Connecting to a wired network—LAN (select products only)	28
Sharing data and drives and accessing software	29
Enjoying entertainment features	30
Using the camera	30
Using audio	30
Connecting speakers	30
Connecting headphones	30
Connecting headsets	31
Using sound settings	31
Using video	31
Connecting video devices using an HDMI cable (select products only)	31
Setting up HDMI audio	32
Discovering and connecting to Miracast-compatible wireless displays (select products only)	33
Navigating the screen	34
Using TouchPad and touch screen gestures	34
Tap	34
Two-finger pinch zoom	34
Two-finger slide (TouchPad only)	35
Two-finger tap (TouchPad only)	35
Four-finger tap (TouchPad only)	35
Three-finger swipe (TouchPad only)	36
One-finger slide (touch screen only)	36
Using the keyboard and optional mouse	36
Using the on-screen keyboard	37
Managing power	38
Initiating and exiting Sleep and Hibernation	38
Manually initiating and exiting Sleep	39
Manually initiating and exiting Hibernation (select products only)	39
Setting password protection on wakeup (exiting Sleep or Hibernation)	39
Using HP Fast Charge (select products only)	40
Using the power meter and power settings	40
Running on battery power	40
Factory-sealed battery	41
Finding battery information	41
Conserving battery power	41
Identifying low battery levels	41
Resolving a low battery level	42
Resolving a low battery level when external power is available	42
Resolving a low battery level when no power source is available	42
Resolving a low battery level when the computer cannot exit Hibernation	42
Running on AC power	42
Troubleshooting power problems	43
Shutting down (turning off) the computer	43
Maintaining your computer	45
Improving performance	45
Using Disk Defragmenter	45
Using Disk Cleanup	45
Using HP 3D DriveGuard (select products only)	45
Identifying HP 3D DriveGuard status	46
Updating programs and drivers	46
Cleaning your computer	46
Cleaning procedures	46
Cleaning the display	47
Cleaning the sides or cover	47
Cleaning the TouchPad, keyboard, or mouse (select products only)	47
Traveling with or shipping your computer	47
Securing your computer and information	49
Using passwords	49
Setting Windows passwords	49
Setting Setup Utility (BIOS) passwords	50
Using Windows Hello (select products only)	50
Using Internet security software	50
Using antivirus software	51
Using firewall software	51
Installing software updates	51
Using HP Touchpoint Manager (select products only)	52
Securing your wireless network	52
Backing up your software applications and information	52
Using an optional security cable (select products only)	52
Using Setup Utility (BIOS)	53
Starting Setup Utility (BIOS)	53
Updating Setup Utility (BIOS)	53
Determining the BIOS version	53
Downloading a BIOS update	54
Using HP PC Hardware Diagnostics (UEFI)	56
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	56
Backing up, restoring, and recovering	58
Creating recovery media and backups	58
Creating HP Recovery media (select products only)	58
Using Windows tools	59
Restore and recovery	60
Recovering using HP Recovery Manager	60
What you need to know before you get started	60
Using the HP Recovery partition (select products only)	61
Using HP Recovery media to recover	61
Changing the computer boot order	62
Removing the HP Recovery partition (select products only)	63
Specifications	64
Input power	64
Operating environment	64
Electrostatic Discharge	66
Accessibility	67
Supported assistive technologies	67
Contacting support	67