HP ENVY 17-r100 User Guide

HP ENVY 17-r100 Manual

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  • HP ENVY 17-r100 | User Guide - Page 1
    User Guide
  • HP ENVY 17-r100 | User Guide - Page 2
    Go to http://www.microsoft.com for details. To access the latest user guide, go to http://www.hp.com/support, and select your country. Select Drivers & Downloads, and then follow the on-screen instructions. Software terms By installing, copying, downloading, or otherwise using any software product
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice ENWW
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    Processor configuration setting (select products only) IMPORTANT: Select computer products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the
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    vi Processor configuration setting (select products only) ENWW
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    Labels ...15 3 Connecting to a network ...17 Connecting to a wireless network ...17 Using the wireless controls ...17 Airplane mode key ...17 Operating system controls 17 Connecting to a WLAN ...18 Using HP Mobile Broadband (select products only 18 Using HP DataPass (select products only 19 Using
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    27 Using the integrated numeric keypad 27 6 Managing power ...28 Initiating and exiting Sleep and Hibernation ...28 Manually initiating and exiting Sleep 29 Manually initiating and exiting Hibernation (select products only 29 Setting password protection on wakeup (exiting Sleep or Hibernation 29
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    AC power ...34 Troubleshooting power problems ...35 Shutting down (turning off) the computer ...35 7 Maintaining your computer ...37 Improving performance ...37 Using Disk Defragmenter ...37 Using Disk Cleanup ...37 Using HP 3D DriveGuard (select products only 37 Identifying HP 3D DriveGuard status
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    the computer boot order 55 Removing the HP Recovery partition (select products only 55 12 Specifications ...56 Input power ...56 Operating environment ...56 13 Electrostatic Discharge ...57 14 Accessibility ...58 Supported assistive technologies ...58 Contacting support ...58 Index ...59 x ENWW
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    HP picks to view all the available apps. NOTE: HP picks is available in select countries only. 3. Select the app you want to download, and then follow the on-screen instructions network. See details in Connecting to a network on page 17. ● Become familiar with the computer hardware and software. For
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    and troubleshooting tips HP support ● Online chat with an HP technician For U.S. support, go to http://www.hp.com/go/contactHP. ● Support telephone numbers For worldwide support, go to http://welcome.hp.com/ country/us/en/wwcontact_us.html. ● HP service center locations Safety & Comfort Guide
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    Resource Contents Go to http://www.hp.com/go/orderdocuments. *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP may provide a printed warranty in the box. For countries or regions where
  • HP ENVY 17-r100 | User Guide - Page 14
    2 Getting to know your computer Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware
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    Right side Component (1) Memory card reader (2) USB 3.0 charging (powered) port (3) USB 3.0 port (4) HDMI port (5) RJ-45 (network) jack/status lights (6) AC adapter/battery light Description Reads optional memory cards that enable you to store, manage, share, or access information. To
  • HP ENVY 17-r100 | User Guide - Page 16
    (7) Power connector ● Off: The battery is not charging. Connects an AC adapter. 6 Chapter 2 Getting to know your computer ENWW
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    speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audioin (microphone). ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. NOTE: For information about
  • HP ENVY 17-r100 | User Guide - Page 18
    Display 3D camera (select products only) Component Description (1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Webcam ‒ or - 3D camera (select products only) Records video and captures photographs. Some models allow you
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    Display Component Description (1) WLAN antennas* (2) Send and receive wireless signals to communicate with wireless local area networks (WLANs). (2) Internal microphones (2) Records sound. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures photographs.
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    Top TouchPad Component (1) TouchPad zone (2) Left TouchPad button (3) Right TouchPad button Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using the TouchPad and touch screen gestures on page 25 Functions like the
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    Lights Component (1) (2) (3) (4) Power light Mute light Fingerprint reader light (select products only) Caps lock light Description ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power- saving state. The computer shuts off power to the display and other unneeded
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    Buttons, speakers, and fingerprint reader Component (1) Power button (2) Speakers (2) (3) Fingerprint reader (select products only) Description ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ● When
  • HP ENVY 17-r100 | User Guide - Page 23
    Keys Component (1) (2) (3) esc key fn key Windows key (4) Action keys (5) num lock key (6) Integrated numeric keypad Description Displays system information when pressed in combination with the fn key. Executes frequently used system functions when pressed in combination with the esc key,
  • HP ENVY 17-r100 | User Guide - Page 24
    the Windows operating system and your computer, answers to questions, and updates to your computer. Help and Support also provides automated troubleshooting tools and access to support. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness
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    provide information you may need when you troubleshoot system problems or travel internationally with the computer. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, or on the back of the
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    number or the model number. Locate these numbers before you contact support. Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Component (1) Serial number (2) Product number (3) Warranty period
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    device in your computer communicates with a wireless router or a wireless access point. ● HP Mobile Broadband Module-Gives you wireless connectivity over a wireless wide area network (WWAN), , connect to a network, and diagnose and repair network problems. ENWW Connecting to a wireless network
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    support for mobile broadband service. Your new computer, when used with a mobile operator's network, gives you the freedom to connect to the Internet, send e-mail, or connect to your corporate network without the need for Wi-Fi hotspots. NOTE: If your computer includes HP DataPass, the instructions
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    from the computer. For information about HP Mobile Broadband and how to activate service with a preferred mobile network operator, see the HP Mobile Broadband information included with your computer. Using HP DataPass (select products only) HP DataPass provides access to Mobile Broadband with
  • HP ENVY 17-r100 | User Guide - Page 30
    2. Plug the other end of the network cable into a network wall jack (2) or router. NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer. Sharing data and drives and
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    4 Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the a docking station. To connect wireless speakers to your computer, follow the device manufacturer's instructions. To connect high-definition speakers to the computer, see Setting up HDMI audio on page
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    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Select My PC, select the Specifications tab, and then select User Guides. Headphones combined with a microphone are called headsets. You can connect wired headsets to
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    is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information on using your video features, refer to Help and Support. Connecting video devices using an HDMI cable (select products only) NOTE: To connect an HDMI device to
  • HP ENVY 17-r100 | User Guide - Page 34
    the upper-right or lower-right corner of the Start screen to display the charms, click Devices, click Project, and then follow the on-screen instructions. To open Intel WiDi: ▲ From the Start screen, type Intel WiDi and then click Intel WiDi. To open Intel WiDi Media Share: ▲ From the Start
  • HP ENVY 17-r100 | User Guide - Page 35
    5 Navigating the screen You can navigate the computer screen in the following ways: ● Use touch gestures directly on the computer screen (select products only) ● Use touch gestures on the TouchPad ● Use keyboard and optional mouse (mouse purchased separately) Using the TouchPad and touch screen
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    Two-finger pinch zoom Use the two-finger pinch zoom to zoom out or in on images or text. ● Zoom out by placing two fingers apart on the TouchPad zone or touch screen and then moving your fingers together. ● Zoom in by placing two fingers together on the TouchPad zone or touch screen and then moving
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    than those discussed in this section. Using the integrated numeric keypad The computer includes an integrated numeric keypad, and it also supports an optional external numeric keypad or an optional external keyboard that includes a numeric keypad. For more details about the integrated numeric
  • HP ENVY 17-r100 | User Guide - Page 38
    the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Manually initiating and exiting Hibernation (select products only) on page 29. CAUTION: To reduce the risk of possible audio and video
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    you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Manually initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power
  • HP ENVY 17-r100 | User Guide - Page 40
    select Create or change your user account password, and then follow the on-screen instructions. If you do not need to create or change a user account password, the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery
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    3. Remove the battery (2) from the computer. ‒ or - 1. Turn the computer upside down on a flat surface with the battery facing toward you. 2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to release the battery. NOTE: The battery release latch
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    battery upward (2), and then remove the battery (3) from the computer. Finding battery information To access battery information: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. 2. Select My PC, select the
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    following to the computer and to external power: ● AC adapter ● Optional docking or expansion device ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. ENWW Running on battery power
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    in the taskbar search box, and then select the HP Support Assistant app. ‒ or - Click the question mark icon in the taskbar. Running on AC power For information about connecting to AC power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery
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    battery life. ● The power meter icon changes appearance. Troubleshooting power problems Test the AC adapter if the computer exhibits any of the AC adapter is not functioning and should be replaced. Contact support for information about obtaining a replacement AC power adapter. Shutting down
  • HP ENVY 17-r100 | User Guide - Page 46
    Although you can turn off the computer with the power button, the recommended procedure is to use the Windows Shut down command. NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 1. Save your work and close all open
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    Free up disk space by deleting unnecessary files or Uninstall apps to free up disk space. 2. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under either of the following conditions
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    notifications when updates become available. If you would like to update your programs and drivers, follow these instructions: 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or Click the question mark icon in the taskbar. 2. Select My PC, select the
  • HP ENVY 17-r100 | User Guide - Page 49
    WARNING! To prevent electric shock or damage to components, do not attempt to clean your computer while it is on. 1. Turn off the computer. 2. Disconnect AC power. 3. Disconnect all powered external devices. CAUTION: To prevent damage to internal components, do not spray cleaning agents or liquids
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    ● If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you are allowed to use your computer. In-flight computer use is at the discretion of the airline. ● If you are shipping the computer or a drive, use suitable protective packaging and label
  • HP ENVY 17-r100 | User Guide - Page 51
    letters, punctuation, symbols, and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and then remove all password such as screen-saver passwords: ▲ Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the
  • HP ENVY 17-r100 | User Guide - Page 52
    , and then follow the on-screen instructions. Your changes take effect when the HP SimplePass software. To register fingerprints with HP SimplePass: 1. Swipe a finger on the fingerprint sensor to launch HP SimplePass. 2. When the HP SimplePass welcome screen is displayed, select Get Started. 3. HP
  • HP ENVY 17-r100 | User Guide - Page 53
    . For more information about computer viruses, type support in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question updates HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and
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    Options, and then follow the on-screen instructions. Using HP Touchpoint Manager (select products only) HP Touchpoint Manager is a cloud-based IT enables businesses to effectively manage and secure their company assets. HP Touchpoint Manager helps protect devices against malware and other attacks,
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    3. Insert the security cable lock into the security cable slot on the computer (3), and then lock the security cable lock with the key. 4. Remove the key and keep it in a safe place. ENWW Using an optional security cable 45
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    HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting Type support in the taskbar search box, and then select the HP Support Assistant
  • HP ENVY 17-r100 | User Guide - Page 57
    in the taskbar search box, and then select the HP Support Assistant app. - or - Click the question mark icon in the taskbar. 2. Click Updates, and then click Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most
  • HP ENVY 17-r100 | User Guide - Page 58
    that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Synchronizing
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    you want to run, and then follow the on-screen instructions. On a tablet, press the volume down button to stop a diagnostic test. NOTE: If you need to stop a diagnostic test on computers or tablets with a keyboard, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device There are
  • HP ENVY 17-r100 | User Guide - Page 60
    product name, and then click Go. - or - Click Find Now to let HP automatically detect your product. 4. Select your computer, and then select your operating system. 5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. 50 Chapter 10 Using
  • HP ENVY 17-r100 | User Guide - Page 61
    media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ENWW Creating recovery media
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    Telephone Numbers booklet included with the computer. You can also find contact information on the HP website. Go to http://www.hp.com/ support, select your country or region, and follow the on-screen instructions. ◦ Be sure that the computer is connected to AC power before you begin creating the
  • HP ENVY 17-r100 | User Guide - Page 63
    search box, select HP Recovery Manager, select Reinstall drivers and/or applications, and then follow the on-screen instructions. ● If you the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide
  • HP ENVY 17-r100 | User Guide - Page 64
    then quickly hold down the Windows button; then select f11. 2. Select Troubleshoot from the boot options menu. 3. Select Recovery Manager, and then follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
  • HP ENVY 17-r100 | User Guide - Page 65
    only available on products that support this function. Follow these steps to remove the HP Recovery partition: 1. Type recovery in the taskbar search box, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. ENWW Restore and recovery
  • HP ENVY 17-r100 | User Guide - Page 66
    from a standalone DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. The voltage
  • HP ENVY 17-r100 | User Guide - Page 67
    components. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded. ● Keep components in their electrostatic-safe containers until
  • HP ENVY 17-r100 | User Guide - Page 68
    designs, produces, and markets products and services that can be used by everyone, including people with disabilities, either on a stand-alone basis or with appropriate assistive devices. Supported assistive technologies HP products support a wide variety of operating system assistive technologies
  • HP ENVY 17-r100 | User Guide - Page 69
    Setup Utility 46 updating 46 Bluetooth device 17, 19 Bluetooth label 16 boot order changing HP PC Hardware Diagnostics (UEFI) using 49 HP Recovery Manager correcting boot problems 55 starting 54 HP Recovery media creating 51 recovery 54 HP Recovery partition recovery 54 removing 55 HP resources 2 HP
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    Windows 13 L labels Bluetooth 16 regulatory 16 serial number 16 service 15 wireless certification 16 WLAN 16 latch, battery release 15 HP Recovery Manager 53 media 54 starting 54 supported discs 52 system 53 USB flash drive 54 using HP Recovery media 52 recovery media creating 51 creating using HP
  • HP ENVY 17-r100 | User Guide - Page 71
    point 51, 52 Windows key, identifying 13 Windows passwords 41 Windows tools using 52 wireless button 17 wireless certification label 16 wireless controls button 17 operating system 17 wireless light 17 wireless network (WLAN) connecting 18 corporate WLAN connection 18 functional range 18 public WLAN
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User Guide