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HP ENVY PC 32-a0000i User Guide - Page 44

Starting HP PC Hardware Diagnostics UEFI, Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash

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If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: ▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. - or - Contact support, and provide the Failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc. Starting HP PC Hardware Diagnostics UEFI To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 36. b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions. Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. ● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. ● The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run. 36 Chapter 9 Using HP PC Hardware Diagnostics

Section	Page
Getting started	9
Best practices	9
Caring for your safety and comfort	9
Advantages of flicker-free technology (select products only)	9
Adjusting low blue light mode (select products only)	10
Getting information	10
Getting to know your computer	12
Locating hardware	12
Locating software	12
Setting up your computer	12
Shutting down (turning off) the computer	13
USB ports	13
Connecting to a network	16
Connecting to a wireless network	16
Using the wireless controls	16
Airplane mode key	16
Operating system controls	16
Connecting to a WLAN	17
Using HP Mobile Broadband (select products only)	18
Using GPS (select products only)	18
Using Bluetooth wireless devices (select products only)	18
Connecting Bluetooth devices	18
Connecting to a wired network—LAN (select products only)	19
Enjoying entertainment features	20
Using the camera	20
Using audio	20
Connecting speakers	20
Connecting headphones	20
Connecting a microphone	21
Connecting headsets	21
Using sound settings	21
Using video	21
Connecting a DisplayPort device using a USB Type-C cable (select products only)	22
Connecting a Thunderbolt device using a USB Type-C cable (select products only)	23
Connecting video devices by using a VGA cable (select products only)	24
Connecting video devices using an HDMI cable (select products only)	25
Setting up HDMI audio	25
Connecting digital display devices using a Dual-Mode DisplayPort cable (select products only)	26
Discovering and connecting to Miracast-compatible wireless displays (select products only)	27
Using data transfer	27
Connecting devices to a USB Type-C port (select products only)	27
Navigating the screen	28
Using touch gestures (select products only)	28
Using the keyboard and mouse	28
Using the action keys or hot keys	28
Action keys	28
Maintaining your computer	30
Improving performance	30
Using Disk Defragmenter	30
Using Disk Cleanup	30
Using HP 3D DriveGuard (select products only)	30
Identifying HP 3D DriveGuard status	31
Updating programs and drivers	31
Updating using Windows 10	31
Updating using Windows 10 S	31
Cleaning your computer	32
Using HP Easy Clean (select products only)	32
Removing dirt and debris from non-HP Easy Clean computers	32
Caring for wood veneer (select products only)	33
Traveling with or shipping your computer	33
Securing your computer and information	35
Computer security features	35
Troubleshooting	36
Computer does not start	36
Power	37
Monitor (select products only)	37
Keyboard and mouse (with cable)	38
Keyboard and mouse (wireless)	38
Speakers and sound	38
Internet access	39
Software troubleshooting	40
Using HP PC Hardware Diagnostics	42
Using HP PC Hardware Diagnostics Windows (select products only)	42
Downloading HP PC Hardware Diagnostics Windows	42
Downloading the latest HP PC Hardware Diagnostics Windows version	43
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)	43
Installing HP PC Hardware Diagnostics Windows	43
Using HP PC Hardware Diagnostics UEFI	43
Starting HP PC Hardware Diagnostics UEFI	44
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive	44
Downloading the latest HP PC Hardware Diagnostics UEFI version	44
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)	45
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)	45
Downloading Remote HP PC Hardware Diagnostics UEFI	45
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version	45
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number	45
Customizing Remote HP PC Hardware Diagnostics UEFI settings	45
Backing up, restoring, and recovering	47
Backing up information and creating recovery media	47
Using Windows tools	47
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)	47
Restoring and recovery	48
Restoring, resetting, and refreshing using Windows tools	48
Recovering using HP Recovery media	48
Changing the computer boot order	48
Using HP Sure Recover (select products only)	49
Specifications	50
Operating specifications	50
Electrostatic discharge	51
Accessibility	52
HP and accessibility	52
Finding the technology tools you need	52
The HP commitment	52
International Association of Accessibility Professionals (IAAP)	52
Finding the best assistive technology	53
Assessing your needs	53
Accessibility for HP products	53
Standards and legislation	54
Standards	54
Mandate 376 – EN 301 549	54
Web Content Accessibility Guidelines (WCAG)	54
Legislation and regulations	54
Useful accessibility resources and links	55
Organizations	55
Educational institutions	55
Other disability resources	55
HP links	55
Contacting support	56
Support information	57
How to get help	57
Where to get help	57
Customer support for repairs	58
Before upgrading your hardware	58

Match case Limit results 1 per page

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware

issues.

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit

Failure ID code is generated. For assistance in solving the problem:

▲

Select

Contact HP

, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID

code that appears on the next screen. The HP Customer Support - Service Center page appears with your

Failure ID and product number automatically ﬁlled in. Follow the on-screen instructions.

– or –

Contact support, and provide the Failure ID code.

NOTE:

To start diagnostics on a convertible computer, your computer must be in notebook mode, and you

must use the attached keyboard.

NOTE:

If you need to stop a diagnostic test, press

esc

Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:

Turn on or restart the computer, and quickly press

esc

Press

The BIOS searches three places for the diagnostic tools, in the following order:

Connected USB ﬂash drive

NOTE:

To download the HP PC Hardware Diagnostics UEFI tool to a USB ﬂash drive, see

Downloading the latest HP PC Hardware Diagnostics UEFI version

on page

Hard drive

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,

and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB ﬂash drive can be useful in the following situations:

●

HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

●

HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE:

The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you

must use a Windows computer to download and create the HP UEFI support environment because only .exe

ﬁles are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB ﬂash drive:

Go to

http://www.hp.com/

go/techcenter/pcdiags

. The HP PC Diagnostics home page is displayed.

Select

Download HP Diagnostics UEFI

, and then select

Run

Chapter 9

Using HP PC Hardware Diagnostics