HP ENVY Rove 20-k214 User Guide

HP ENVY Rove 20-k214 Manual

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  • HP ENVY Rove 20-k214 | User Guide - Page 1
    User Guide
  • HP ENVY Rove 20-k214 | User Guide - Page 2
    such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: June 2013 Document Part Number: 722962-001 Product notice This guide describes features that
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    Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining
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    iv Safety warning notice
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    Starting right ...1 Best practices ...1 Fun things to do ...1 More HP resources ...2 2 Getting to know your computer ...4 Finding your hardware a wireless network ...10 Using the wireless controls 10 Using an Internet service provider 10 Setting up a WLAN ...11 Configuring a wireless router 11
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    16 Using touch screen gestures ...16 One-finger slide ...16 Tapping ...17 19 Top-edge swipe and bottom-edge swipe 20 Using the keyboard ...21 Using the action keys Manually initiating and exiting Sleep 25 Manually initiating and exiting Hibernation 26 Setting password protection on wakeup 26 HP
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    42 Recovering using HP Recovery Manager 43 What you need to know 43 Using the HP Recovery partition (select models only 43 Using HP Recovery media to recover 44 Changing the computer boot order 44 Removing the HP Recovery partition 44 11 Troubleshooting ...46 Wireless connection problems ...46
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    network 46 Current network security codes are unavailable 47 Cannot connect to the wireless router 47 Network status icon is not displayed 48 Power problems ...48 Computer will not turn on or start 48 Hard drive error ...48 Computer is not responding 49 Computer shuts down unexpectedly 49
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    of your computer, read this chapter to learn about best practices after setup, fun things to do with your computer, and where to get more HP resources. Best practices After you set up and register the computer, we recommend the following steps: ● If you haven't already done so, connect to a wired
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    and Servicing Guide For U.S. support, go to http://www.hp.com/go/ contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. ● Instructions for upgrading or replacing components of your computer. Troubleshooting See Troubleshooting on page 46 in this guide for
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    Resource Limited Warranty* To access this guide, select the HP Support Assistant app on the Start screen, select My computer, and then select Warranty and services, or go to http://www.hp.com/go/orderdocuments. Contents ● Specific warranty information about this computer. *You can find the
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    2 Getting to know your computer Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager.
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    Component Description (4) HP TrueVision HD Webcam Records video, captures still photographs, and provides access applies to your country or region. These notices are located in Help and Support. Right side Component (1) Volume control button Description Controls speaker volume. Right side 5
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    powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or
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    Left side Component (1) (2) (3) (4) (5) Rotate button USB 3.0 ports (2) Hard drive light Power connector AC adapter light Description Rotates the orientation of the display 90 degrees. Connect optional USB 1.0, USB 2.0, or USB 3.0 devices and provide enhanced USB power performance for USB 3.0
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    Back Component (1) (2) (3) Stand release button Display stand Vent Top Description Releases the display stand. Allows the display to be positioned at different angles. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and
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    when you troubleshoot problems. The labels are located underneath the display stand and are visible when the display stand is released. ● Service label-Provides important information to identify your computer. You will typically be asked for the product number when working with support. Locate this
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    one the mobile wireless Support. Using the wireless controls The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems Support. From the Start screen, type h, and then select Help and Support. Using an Internet service
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    to the Internet, you need the following equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider ● A wireless router (2) (purchased separately) NOTE: Some modems have a built-in wireless router. Check with your ISP to
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    For more information, go to Help and Support. From the Start screen, type h, and then select Help and Support. Connecting to a WLAN To connect to connection or network. A list of options is displayed, allowing you to manually search for and connect to a network or to create a new network connection
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    ) USB adapter. To connect the network cable, follow these steps: 1. Plug the RJ-45 (network) USB adapter (1) into a USB port on the computer. 2. Plug one end of the RJ-45 (network) cable (2) into the USB adapter. 3. Plug the other end of the network cable into a network wall jack (3) or router.
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    using the webcam, go to Help and Support. From the Start screen, type h, and then select Help and Support. Using audio On your HP computer, you can play music CDs, your computer, follow the device manufacturer's instructions. Before connecting speakers, lower the volume setting. 14 Chapter
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    Audio Use Beats Audio Control Panel to view and manually control audio and bass settings. ▲ To open Beats Audio Control Panel. Using video Your HP computer is a powerful video device that enables using the wireless adapter, see the manufacturer's instructions. ▲ To open Intel Wireless Display, from
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    on the bottom of the computer stand. If you have any problems with the wireless accessories, remove the receiver from the USB port and perform the gestures on the screen or using the keyboard and mouse. One-finger slide The one-finger slide is mostly used to pan or scroll through lists and pages
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    Tapping To make an on-screen selection, use the tap function. ● Use one finger to tap an object on the screen to make a selection. Double-tap an item to open it. Scrolling Scrolling is useful for moving the
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    Pinching/stretching Pinching and stretching allows you to zoom out or in on images or text. ● Zoom in by placing two fingers together on the display and then move your fingers apart. ● Zoom out by placing two fingers apart on the display and then move your fingers together. Rotating (select models
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    Right-edge swipe The right-edge swipe reveals the charms, which let you search, share, start apps, access devices, or change settings. ● Gently swipe your finger inward from the right edge of the display onto the screen to reveal the charms. Left-edge swipe The left-edge swipe reveals your open apps
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    , gently swipe your finger from the top edge or the bottom edge of the display onto the screen. 2. Tap All apps to view available apps. 20 Chapter 5 Navigating using the keyboard and pointing devices
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    Using the keyboard With the keyboard, you can type to select items and perform the same functions as you do by using touch gestures. The keyboard also allows you to use action keys to perform specific functions. TIP: The Windows logo key on the keyboard allows you to quickly return to the computer
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    Using the action keys An action key performs an assigned function. The icon on each of the f1 through f12 keys, and the volume (5), and Sleep (7) keys illustrates the assigned function for that key. ▲ To use an action key function, press and hold the key. Icon Key f1 Description Allows you to
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    with the key to perform the action. For additional information on Windows 8 shortcut keys, go to Help and Support. From the Start screen, type h, and then select Help and Support. Shortcut Keys Shortcut Key key Description Returns you to the Start screen from an open app or the Windows desktop
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    Component num lock key Integrated numeric keypad Description Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by
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    period of inactivity. Your work is saved to memory, allowing you to resume working very quickly. You can also initiate Sleep manually. For more information, see Manually initiating and exiting Sleep on page 25. ● Hibernation-The Hibernation state is automatically initiated if the computer is in the
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    your work will return to the screen. Manually initiating and exiting Hibernation You can enable user , and then follow the onscreen instructions. If you do not need to create or change a your computer at the optimum level of comfort. When HP CoolSense is off, the position of the computer is
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    offline, such as emails. When the computer exits Sleep, you have immediate access to your updated information. ▲ To enable this feature or manually adjust the settings, from the Start screen, type smart, and then select Intel® Smart Connect Technology. Shutting down (turning off) the computer
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    : For more information about required software and drivers, or to learn which computer port to use, see the manufacturer's instructions. Using a USB device Most computers have at least one USB port, because this versatile interface allows you to connect to numerous kinds of external devices to your
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    hardware icon in the notification area, at the far right of the taskbar. A message, Safely Remove Hardware and Eject Media displays. 3. Follow the on-screen instructions. Using a USB device 29
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    . 2. From the Windows desktop, click the remove hardware icon in the notification area, at the far right of the taskbar. Then, follow the on-screen instructions. 3. Press in on the card (1), and then remove it from the slot (2). 30 Chapter 7 Managing and sharing information
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    deleting unnecessary files. 3. Follow the on-screen instructions. Using Disk Defragmenter As you use your computer HP support website to download the latest versions of HP programs and drivers. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp
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    before closing the display. Cleaning the sides and cover To clean the sides and cover, use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable l disposable wipe. NOTE: When cleaning the cover of the computer, use a circular motion
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    , use a soft microfiber cloth or chamois moistened with one of the cleaning solutions listed previously or use an acceptable and numbers. ● Before you send your computer for service, back up your files, delete confidential files, and screen, type support, and then select the HP Support Assistant app.
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    Use the arrow keys to select Security, and then follow the on-screen instructions. Your changes take effect when the computer restarts. Using Internet security software When go to Help and Support. From the Start screen, type h, and then select Help and Support. Installing software updates
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    on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications , regularly update the software to correct security problems and improve the performance of the software. Using security measures 35
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    Using Setup Utility (BIOS) and HP PC Hardware Diagnostics (UEFI) Setup Utility HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting
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    the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface
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    need to stop a diagnostic test, press esc. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. 1. Go to http://www.hp.com. 2. Click Support & Drivers, and then click the Drivers & Software tab
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    Support. Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP diagnostics). You can also manually create a system restore point
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    the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/ HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions
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    Support. ● If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions Even if you did not manually create a restore point,
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    Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start
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    from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the on- screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software
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    f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be
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    Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 45
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    has failed. Cannot connect to a WLAN If you have a problem connecting to a WLAN, confirm that the integrated WLAN device is turned not properly installed. For more information about troubleshooting WLANs, see the website links provided in Help and Support. Cannot connect to a preferred network
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    the icon, and then click Troubleshoot problems. Windows resets your network device and attempts to reconnect to one of the preferred networks. ● For a network connected to your personal wireless router, review the router user guide for instructions on setting up the same codes on both the router and
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    To resolve this problem, get the latest version of the WLAN device software and drivers for your computer from the HP website at http://www.hp.com. 1. Open your Internet browser. 2. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us
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    know your computer on page 4 for the location of the computer vents. Display problems The display is blank ● Exit Sleep to redisplay the screen image. ◦ Press Adjust resolution as necessary, and then click Apply. Keyboard and mouse problems ● Be sure that you are using the keyboard or mouse within
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    and check for a response on the screen. 3. After the mouse connection is established, complete the following steps to re-pair the keyboard. 50 Chapter 11 Troubleshooting
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    button (3) for 5 to 10 seconds, until the LED on the receiver lights up or stops flashing. Audio problems No sound is produced ● Be sure that you connected powered speakers and that they are turned on. ● then select Control Panel. Select Hardware and Sound, and then select Sound. Audio problems 51
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    Software problems ● Shut down the computer, and then turn it on again. ● Update or reinstall the drivers. See Updating programs and drivers on page 31. ● Refresh or restore your computer. See Backing up, restoring, and recovering on page 39. 52 Chapter 11 Troubleshooting
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    be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform. Input
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    to a drive, or loss of information, observe these precautions: ● If removal or installation instructions direct you to unplug the computer, first be sure that it is properly grounded, and or assistance with component removal or installation, contact support. 54 Chapter 13 Electrostatic Discharge
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    edge-swipe gestures top-edge swipe 20 electrical ratings 53 electrostatic discharge 54 HP PC Hardware Diagnostics (UEFI) downloading 38 HP Recovery Manager correcting boot problems 44 starting 44 HP Recovery media creating 40 recovery 44 HP regulatory 9 service 9 wireless certification 9 WLAN 9 LAN,
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    11 service label supported discs recovery 40 system recovery 43 system restore point creating 39 restoring 41 T Touch screen gestures 18, 20 edge-swipe gestures 19 one-finger slide 16 pinching 18 rotating 18 scrolling 17 tapping 17 Touch screen, using 16 traveling with the computer 9 troubleshooting
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    volume control button, identifying 5 volume dial, identifying 14 volume keys, identifying 21 volume, adjusting 14 W webcam identifying 4 using 14 webcam light, identifying 4 Windows backup 40 File History 40, 41 Refresh 41, 42 reinstall 41, 42 remove everything and reinstall option 42 reset 42
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User Guide