HP EVA4000 HP StorageWorks 4000/6000/8000 Enterprise Virtual Array User Guide - Page 19

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• 250-GB FATA disk drives • 146-GB FC disk drives • 72-GB FC disk drives For the most current information on supported disk drives, refer to the HP StorageWorks 4000/6000/8000 Enterprise Virtual Array release notes. See "Related documentation" on page 13 for links to this document. Operating system support • HP-UX • Microsoft Windows 2003 • Microsoft windows 2000 • HP Open VMS • Sun Solaris • IBM-AIX • Linux • VMware For the most current information on supported operating systems, refer to the appropriate connectivity documents. See "Related documentation" on page 13 for links to these documents. Fault management and diagnostics WEBES must be installed to ensure proper customer alerts for their EVA products. WEBES can be used as part of the HP ISEE remote service offering. Or, for those customers who do not wish to have remote support, it can be configured to send a local notification (e-mail) to a customer-identified account only. The e-mail option is also available to the customer when ISEE is used. WEBES is a powerful service tool that provides real-time diagnosis of hardware events ranging from single errors (or faults) to multiple event correlation and complex analysis. It is designed to send a notification only when an event or series of events has occurred that requires a service action. A Service Tools CD is included with the HP Command View EVA package. However, it is always best to check the HP web site for the latest updates. The latest WEBES kit can be downloaded from this URL: http://h18000.www1.hp.com/support/svctools EVA remote support tools As a no-charge option, HP will install ISEE remote service tool for any Enterprise Virtual Array under warranty or service support. This tool enables EVA self-monitoring and diagnosis. ISEE can significantly reduce the time required to isolate and correct problems. If desired, the tool can be configured to transmit status information directly to an HP service center for proactive problem resolution. Contact your local HP Services department for details. Storage system components The Enterprise Virtual Array comprises three main components: • Hardware-the physical components, such as disk drives, enclosures, controllers, and Fibre Channel switches. These pieces are installed in a rack and connected to the SAN. • HP StorageWorks Controller Software-manages operation of the storage system hardware and provides the communication link to HP Command View EVA. • HP Command View EVA-management software that communicates with the controllers. Together, HP Command View EVA and the controllers control and monitor Enterprise Virtual Array storage systems. 4000/6000/8000 Enterprise Virtual Array user guide 19

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•
250-GB FATA disk drives
•
146-GB FC disk drives
•
72-GB FC disk drives
For the most current information on supported disk drives, refer to the
HP
StorageWorks 4000/6000/8000 Enterprise Virtual Array release notes
. See "
Related
documentation
" on page 13 for links to this document.
Operating system support
•
HP–UX
•
Microsoft Windows 2003
•
Microsoft windows 2000
•
HP Open VMS
•
Sun Solaris
•
IBM–AIX
•
Linux
•
VMware
For the most current information on supported operating systems, refer to the appropriate connectivity
documents. See "
Related documentation
" on page 13 for links to these documents.
Fault management and diagnostics
WEBES must be installed to ensure proper customer alerts for their EVA products.
WEBES can be used as part of the HP ISEE remote service offering. Or, for those customers who
do not wish to have remote support, it can be con
fi
gured to send a local noti
fi
cation (e-mail) to a
customer-identi
fi
ed account only. The e-mail option is also available to the customer when ISEE is used.
WEBES is a powerful service tool that provides real-time diagnosis of hardware events ranging from
single errors (or faults) to multiple event correlation and complex analysis. It is designed to send a
noti
fi
cation only when an event or series of events has occurred that requires a service action.
A Service Tools CD is included with the HP Command View EVA package. However, it is always best
to check the HP web site for the latest updates.
The latest WEBES kit can be downloaded from this URL:
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/
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s
EVA remote support tools
As a no-charge option, HP will install ISEE remote service tool for any Enterprise Virtual Array under
warranty or service support. This tool enables EVA self-monitoring and diagnosis. ISEE can signi
fi
cantly
reduce the time required to isolate and correct problems. If desired, the tool can be con
fi
gured to
transmit status information directly to an HP service center for proactive problem resolution. Contact
your local HP Services department for details.
Storage system components
The Enterprise Virtual Array comprises three main components:
•
Hardware—the physical components, such as disk drives, enclosures, controllers, and Fibre
Channel switches. These pieces are installed in a rack and connected to the SAN.
•
HP StorageWorks Controller Software—manages operation of the storage system hardware and
provides the communication link to HP Command View EVA.
•
HP Command View EVA—management software that communicates with the controllers.
Together, HP Command View EVA and the controllers control and monitor Enterprise Virtual
Array storage systems.
4000/6000/8000 Enterprise Virtual Array user guide
19