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Resolving a low battery level, Resolving a low battery level when external power is available

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Resolving a low battery level Resolving a low battery level when external power is available Connect one of the following to the computer and to external power: ● AC adapter ● Optional docking device or expansion product ● Optional power adapter purchased as an accessory from HP Resolving a low battery level when no power source is available Save your work and shut down the computer. Resolving a low battery level when the computer cannot exit Hibernation 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Type support in the taskbar search box, and then select the HP Support Assistant app. - or - Select the question mark icon in the taskbar. 2. Select My PC, select the Diagnostics and tools tab, and then select HP Battery Check. If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support. When a battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. Running on external power For information about connecting to external power, refer to the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft. Connect the computer to external power under any of the following conditions: ● When charging or calibrating a battery ● When installing or updating system software 40 Chapter 6 Managing power

Section	Page
Welcome	13
Finding information	14
Components	16
Locating hardware	16
Locating software	16
Right	17
Left	18
Display	19
Keyboard area	20
TouchPad	20
Lights	21
Button, speakers, and fingerprint reader	22
Special keys	24
Action keys	25
Hot keys (select products only)	26
Bottom	27
Rear	28
Labels	29
Inserting a SIM card (select products only)	31
Network connections	32
Connecting to a wireless network	32
Using the wireless controls	32
Wireless button	32
Operating system controls	32
Connecting to a WLAN	33
Using HP Mobile Broadband (select products only)	33
Using HP Mobile Connect Pro (select products only)	34
Using GPS (select products only)	34
Using Bluetooth wireless devices (select products only)	34
Connecting Bluetooth devices	34
Using NFC to share information (select products only)	34
Sharing	35
Connecting to a wired network	36
Connecting to a local area network (LAN) (select products only)	36
Using HP LAN-WLAN Protection (select products only)	37
Turning on and customizing HP LAN-WLAN Protection	37
Using HP MAC Address Manager to identify your computer on a network (select products only)	37
Turning on and customizing the system MAC address	37
Navigating the screen	39
Using TouchPad and touch screen gestures	39
Tap	39
Two-finger pinch zoom	40
Two-finger slide (TouchPad only)	40
Two-finger tap (TouchPad only)	40
Four-finger tap (TouchPad only)	41
Three-finger swipe (TouchPad only)	41
One-finger slide (touch screen only)	42
Using an optional keyboard or mouse	42
Using an on-screen keyboard (select products only)	42
Entertainment features	43
Using a camera (select products only)	43
Using audio	43
Connecting speakers	43
Connecting headphones	43
Connecting headsets	44
Using sound settings	44
Using video	44
Connecting video devices using a USB Type-C cable (select products only)	44
Connecting video devices using an HDMI cable (select products only)	45
Setting up HDMI audio	46
Discovering and connecting wired displays using MultiStream Transport	46
Connect displays to computers with Intel graphics (with a built-in hub)	47
Discovering and connecting to Miracast-compatible wireless displays (select products only)	47
Managing power	48
Using Sleep and Hibernation	48
Initiating and exiting Sleep	48
Initiating and exiting Hibernation (select products only)	49
Shutting down (turning off) the computer	49
Using the Power icon and Power Options	50
Running on battery power	50
Using HP Fast Charge (select products only)	50
Displaying battery charge	50
Finding battery information in HP Support Assistant (select products only)	51
Conserving battery power	51
Identifying low battery levels	51
Resolving a low battery level	52
Resolving a low battery level when external power is available	52
Resolving a low battery level when no power source is available	52
Resolving a low battery level when the computer cannot exit Hibernation	52
Factory-sealed battery	52
Running on external power	52
Security	54
Protecting the computer	54
Using passwords	54
Setting passwords in Windows	55
Setting passwords in Computer Setup	56
Managing a BIOS administrator password	56
Entering a BIOS administrator password	58
Using DriveLock Security Options	58
Selecting Automatic DriveLock (select products only)	58
Enabling Automatic DriveLock	58
Disabling Automatic DriveLock	59
Entering an Automatic DriveLock password	59
Selecting manual DriveLock	59
Setting a DriveLock master password	60
Enabling DriveLock and setting a DriveLock user password	60
Disabling DriveLock	61
Entering a DriveLock password	61
Changing a DriveLock password	61
Using Windows Hello (select products only)	62
Using antivirus software	62
Using firewall software	62
Installing software updates	63
Using HP Client Security (select products only)	63
Using HP Touchpoint Manager (select products only)	63
Using an optional security cable (select products only)	63
Using a fingerprint reader (select products only)	64
Locating the fingerprint reader	64
Maintenance	65
Improving performance	65
Using Disk Defragmenter	65
Using Disk Cleanup	65
Using HP 3D DriveGuard (select products only)	65
Identifying HP 3D DriveGuard status	66
Updating programs and drivers	66
Cleaning your computer	66
Cleaning procedures	66
Cleaning the display	67
Cleaning the sides or cover	67
Cleaning the TouchPad, keyboard, or mouse (select products only)	67
Traveling with or shipping your computer	67
Backing up, restoring, and recovering	69
Creating recovery media and backups	69
Creating HP Recovery media (select products only)	69
Using Windows tools	70
Restore and recovery	71
Recovering using HP Recovery Manager	71
What you need to know before you get started	71
Using the HP Recovery partition (select products only)	72
Using HP Recovery media to recover	72
Changing the computer boot order	73
Removing the HP Recovery partition (select products only)	73
Computer Setup (BIOS), TPM, and HP Sure Start	74
Using Computer Setup	74
Starting Computer Setup	74
Using a USB keyboard or USB mouse to start Computer Setup (BIOS)	74
Navigating and selecting in Computer Setup	74
Restoring factory settings in Computer Setup	75
Updating the BIOS	75
Determining the BIOS version	75
Downloading a BIOS update	76
Changing the boot order using the f9 prompt	77
TPM BIOS settings (select products only)	77
Using HP Sure Start (select products only)	77
Using HP PC Hardware Diagnostics (UEFI)	78
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device	79
Specifications	80
Input power	80
Operating environment	80
Electrostatic Discharge	81
Accessibility	82
Supported assistive technologies	82
Contacting support	82

Match case Limit results 1 per page

Resolving a low battery level

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power:

●

AC adapter

●

Optional docking device or expansion product

●

Optional power adapter purchased as an accessory from HP

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

Connect the AC adapter to the computer and to external power.

Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in

the HP Support Assistant app (select products only).

Type

support

in the taskbar search box, and then select the

HP Support Assistant

app.

– or –

Select the question mark icon in the taskbar.

Select

My PC

, select the

Diagnostics and tools

tab, and then select

HP Battery Check

. If HP Battery

Check indicates that your battery should be replaced, contact support.

The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the

battery could aﬀect your warranty coverage. If a battery is no longer holding a charge, contact support.

When a battery has reached the end of its useful life, do not dispose of the battery in general household

waste. Follow the local laws and regulations in your area for battery disposal.

Running on external power

For information about connecting to external power, refer to the

Setup Instructions

poster provided in the

computer box.

The computer does not use battery power when the computer is connected to external power with an

approved AC adapter or an optional docking device or expansion product.

WARNING!

To reduce potential safety issues, use only the AC adapter provided with the computer, a

replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP.

WARNING!

Do not charge the computer battery while you are aboard aircraft.

Connect the computer to external power under any of the following conditions:

●

When charging or calibrating a battery

●

When installing or updating system software

Chapter 6

Managing power