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HP F4280 User Guide - Page 136

Scan errors, Solution 1: Uninstall and reinstall the software - deskjet review

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Troubleshooting Chapter 12 Scan errors Review this section if you receive an error such as one of the following: • An error occurred communicating with the scanning device. Please ensure that the scanning device is connected properly and try again. • The scanning device could not be initialized. • The scanning device could not be found. • An internal error has occurred. • The computer cannot communicate with the scanning device. NOTE: Before starting to troubleshoot, make a copy to verify that the hardware is functioning correctly. If you cannot make a copy, see "Hardware setup troubleshooting" on page 77 for more troubleshooting information. Try each of the following solutions separately. After completing the steps for each solution, try to scan again. If the product still does not work, then go to the next solution. • Solution 1: Uninstall and reinstall the software • Solution 2: Refresh the Windows Device Manager • Solution 3: Check the Digital Imaging Monitor • Solution 4: Check the status of the product • Solution 5: Check the power supply • Solution 6: Check the USB cable connection • Solution 7: Scan with Windows Image Architecture (WIA) • Solution 8: Disable the Lexbces service • Solution 9: Run the Scan Diagnostic utility • Solution 10: Install a patch • Solution 11: Check the USB chipset and controller • Solution 12: Uninstall the software and reset the product Solution 1: Uninstall and reinstall the software Solution: Verify that the software was installed correctly. Open the HP Solution Center and verify that all the icons and buttons are present. If the appropriate icons and buttons for your product (such as Make Copies) do not appear, your installation might not be complete, and you might need to uninstall and then reinstall the software. Do not simply delete the application files from your hard drive. Make sure to remove them properly using the uninstall utility provided with the software. To uninstall from a Windows computer NOTE: Use this method if Uninstall is not available in the Windows Start menu (click Programs or All Programs, HP, Deskjet F4200 series, Uninstall). 134 Troubleshooting

Section	Page
Contents	3
HP Deskjet F4200 All-in-One Series Help	9
HP All-in-One overview	11
The HP All-in-One at a glance	11
Control panel buttons	12
Status light overview	14
Use the HP Photosmart software	15
Find more information	17
How do I?	19
Connection information	21
Supported connection types	21
Use printer sharing	21
Load originals and load paper	23
Load originals	23
Choose papers for printing and copying	23
Recommended papers for printing and copying	24
Recommended papers for printing only	25
Papers to avoid	25
Load paper	26
Load full-size paper	26
Load photo paper	28
Load index cards	29
Load envelopes	30
Load other types of paper	31
Print from your computer	33
Print from a software application	33
Make the HP All-in-One the default printer	34
Change the print settings for the current job	34
Set the paper size	34
Set the paper type for printing	35
View the print resolution	35
Change the print speed or quality	36
Change the page orientation	36
Scale the document size	37
Change the saturation, brightness, or color tone	37
Preview your print job	37
Change the default print settings	38
Printing shortcuts	38
Create printing shortcuts	39
Delete printing shortcuts	39
Perform special print jobs	40
Print a borderless image	40
Print a photo on plain paper	41
Print a photo on photo paper	42
Print using Maximum dpi	43
Print on both sides of the page	44
Print a multiple-page document as a booklet	45
Print multiple pages on a single sheet	47
Print a multiple-page document in reverse order	48
Reverse an image for iron-on transfers	49
Print on transparencies	50
Print a group of addresses on labels or envelopes	50
Print a poster	51
Print a Web page	51
Stop a print job	52
Resume a print job	53
Use the copy features	55
Make a copy	55
Stop copying	56
Use the scan features	57
Scan an original	57
Edit a scanned image	59
Edit a scanned document	59
Stop scanning	59
Maintain the HP All-in-One	61
Clean the HP All-in-One	61
Clean the exterior	61
Clean the glass	61
Clean the lid backing	62
Print a self-test report	63
Work with print cartridges	63
Handle the print cartridges	64
Check the estimated ink levels	65
Choose the right print cartridges	65
Replace the print cartridges	66
Use ink-backup mode	69
Ink-backup mode output	69
Exit ink-backup mode	69
Store the print cartridges	69
Align the print cartridges	70
Clean the print cartridges	71
Clean the print cartridge contacts	71
Clean the area around the ink nozzles	74
Remove ink from your skin and clothing	76
Shop for ink supplies	77
Troubleshooting	79
View the Readme file	79
Hardware setup troubleshooting	79
The product will not turn on	80
Software installation troubleshooting	84
Uninstall and reinstall the software	87
Paper jams	88
Information on paper	90
Print cartridge troubleshooting	90
Information on print cartridges	91
Resolving print cartridge problems	92
Resolving print cartridge error messages	92
Print quality troubleshooting	95
Wrong, inaccurate, or bleeding colors	96
Ink is not filling the text or graphics completely	99
The printout has a horizontal band of distortion near the bottom of a borderless print	100
Printouts have horizontal streaks or lines	102
Printouts are faded or have dull colors	103
Printouts seem blurry or fuzzy	105
Printouts are slanted or skewed	107
Ink streaks on the back of the paper	107
Print troubleshooting	109
Envelopes print incorrectly	109
Borderless printing produces unexpected results	110
The product is not responding	110
The product prints meaningless characters	113
Nothing happens when I try to print	114
The margins are not printing as expected	116
Text or graphics are cut off at the edge of the page	118
A blank page came out while printing	119
Copy troubleshooting	121
Nothing happens when I try to copy	122
Parts of the original do not appear or are cut off	124
The printout is blank	126
A borderless copy has white space around the edges	127
Scan troubleshooting	127
Scan fails	128
Text is incorrect or missing	130
Errors	131
Flashing lights	131
Product messages	134
Mechanism error	135
Scan errors	136
Unable to print	150
Product might not be correctly installed	155
Product was not found	159
Product could not find available scan destinations	163
Error occurred while communicating with the product	165
File messages	169
Supported file types for the HP All-in-One	170
General user messages	170
Cannot crop	171
Paper messages	172
Out of paper	173
Power and connection messages	177
Communication test failed	178
Two-way communication lost	179
Print cartridge messages	180
The print carriage is stalled	182
Need alignment or alignment failed	186
Print cartridges missing or not detected	188
Incompatible print cartridges	192
Print cartridge problem	195
HP warranty and support	203
Warranty	203
Print cartridge warranty information	203
Support process	203
Before you call HP customer support	204
HP support by phone	204
Phone support period	205
Placing a call	205
After the phone support period	205
Additional warranty options	205
HP Quick Exchange Service (Japan)	206
HP Korea customer support	206
Prepare the product for shipment	207
Pack the product	207
Technical information	209
Specifications	209
Notice to Windows 2000, Windows XP x64 Edition, and Windows XP Starter Edition users	210
Environmental product stewardship program	210
Paper use	210
Plastics	211
Material safety data sheets	211
Recycling program	211
HP inkjet supplies recycling program	211
Energy consumption	211
Disposal of waste equipment by users in private households in the European Union	212
Regulatory notices	213
FCC statement	213
Notice to users in Korea	213
VCCI (Class B) compliance statement for users in Japan	214
Notice to users in Japan about the power cord	214
Noise emission statement for Germany	214
Toxic and hazardous substance table	214
HP Deskjet F4200 All-in-One Series declaration of conformity	215

Match case Limit results 1 per page

Scan errors

Review this section if you receive an error such as one of the following:

•

An error occurred communicating with the scanning device. Please ensure that the

scanning device is connected properly and try again.

•

The scanning device could not be initialized.

•

The scanning device could not be found.

•

An internal error has occurred.

•

The computer cannot communicate with the scanning device.

NOTE:

Before starting to troubleshoot, make a copy to verify that the hardware is

functioning correctly. If you cannot make a copy, see

“

Hardware setup

troubleshooting” on page 77

for more troubleshooting information.

Try each of the following solutions separately. After completing the steps for each

solution, try to scan again. If the product still does not work, then go to the next solution.

•

Solution 1: Uninstall and reinstall the software

•

Solution 2: Refresh the Windows Device Manager

•

Solution 3: Check the Digital Imaging Monitor

•

Solution 4: Check the status of the product

•

Solution 5: Check the power supply

•

Solution 6: Check the USB cable connection

•

Solution 7: Scan with Windows Image Architecture (WIA)

•

Solution 8: Disable the Lexbces service

•

Solution 9: Run the Scan Diagnostic utility

•

Solution 10: Install a patch

•

Solution 11: Check the USB chipset and controller

•

Solution 12: Uninstall the software and reset the product

Solution 1: Uninstall and reinstall the software

Solution:

Verify that the software was installed correctly. Open the HP Solution

Center and verify that all the icons and buttons are present.

If the appropriate icons and buttons for your product (such as

Make Copies

) do not

appear, your installation might not be complete, and you might need to uninstall and

then reinstall the software. Do not simply delete the application files from your hard

drive. Make sure to remove them properly using the uninstall utility provided with the

software.

To uninstall from a Windows computer

NOTE:

Use this method if

Uninstall

is not available in the Windows Start menu

(click

Programs

All Programs

Deskjet F4200 series

Uninstall

Chapter 12

134

Troubleshooting