HP Integrity Superdome SX2000 HP Integrity Servers with Microsoft Windows Serv - Page 21

Target LUN and boot controller WWN not visible in a VC environment Issue When installing to storage attached to an Emulex LPe1105 mezzanine controller (403621-B21) in a Virtual Connect (VC) environment through a Brocade switch, the target LUN is not visible and the WWN for the boot controller is not visible in the zone in the switch administrative tool. Servers HP Integrity BL860c Server Blade and BL870c Server Blade Workaround Write down and save the controller World-Wide Number (WWN) when installing it into the system, or obtain it from the VC manager or EFI utility. Then, manually enter the WWN into the desired zone on the switch when configuring the zone. Scan for targets and continue with the usual installation steps to boot from the controller. For more information, see the HP StorageWorks Booting Windows for Itanium-based systems from a storage area network document at http://www.hp.com. HP Smart Update Manager hpsum_swdiscovery.exe application crash Issue After upgrading the Integrity Support Pack from version 6.2 to 6.5, the hpsum_swdiscovery.exe tool can crash. Servers All Integrity Workaround 1. Navigate to the C:\CPQSYSTEM\cpxml folder. 2. Move all of the files to a temporary location. 3. Run HP-SUM again. 4. Copy the files from the temporary location to the C:\CPQSYSTEM\cpxml folder. If any pop-up windows display that contain the sw_discovery.exe application name, follow these steps: 1. Navigate to the C:\Program Files\HPWBEM\Tools folder. 2. Replace the hpsum_swdiscovery.exe file with the same file in the Support Pack that you downloaded. hpsum_swdiscovery.exe application error Issue Version 3.4.3.0 of the hpsum_swdiscovery.exe tool can cause an Application Error that is reported in the Windows Event Log. Servers All Integrity Workaround 1. Navigate to the C:\CPQSYSTEM\cpxml folder. 2. Remove the cp009280.xml file. 3. Restart SMH. If any pop-up windows display that contain the sw_discovery.exe application name, follow these steps: 1. Navigate to the C:\Program Files\HPWBEM\Tools folder. 2. Replace the hpsum_swdiscovery.exe file with the same file in the Support Pack that you downloaded. Qlogic driver does not install successfully Issue If you have multiple Qlogic cards in your system, HPSUM might not update the driver for some of the cards. Servers All Integrity Troubleshooting Common Issues 21