HP J Class 3 hp visualization center sv6 troubleshooting guide (a6062-ie002)
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- HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 1
troubleshooting guide hp visualization center sv6 Manufacturing Part Number: A6062-IE002 Edition: E1001 - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 2
warranty of any kind with regard to this manual, including, but not limited to, the implied can be obtained from your local Sales and Service Office. restricted rights legends. Use, in part on the Fourth Berkeley Software Distribution under license from the Regents of the University of California. - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 3
when extensive changes are made. Manual updates may be issued between editions to correct errors or document product changes. To ensure that you receive the updated or new editions, you should subscribe to the appropriate product support service. See your HP Sales Representative for details. First - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 4
4 - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 5
center sv6 architecture overview 9 isolating problems 11 troubleshooting the hp workstation j6000 13 wide field displays 14 stereoscopic viewing 15 troubleshooting tree 16 1. Verify Physical Connections and Cycle Power First 16 2. Installation Checklist 17 3. Problems Powering Up 18 4. Boot - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 6
Contents 6 - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 7
1 troubleshooting your hp visualization center sv6 The purpose of this Guide is to help you either identify the correct action to take to resolve sv6 problems yourself or to gather information to give Chapter 1 7 - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 8
to make sure this information was complete at the time it was printed. However, additional information and troubleshooting tips may have become available after this guide was printed. For the very latest information, please visit the http://www.hp.com/workstations/support web site. 8 Chapter 1 - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 9
Chapter 1 troubleshooting your hp visualization center sv6 architecture overview architecture overview The sv6 scalable visualization architecture consists of ). In addition to these main blocks, there is de-bugging support and connections between the main blocks. For convenience of direct access 9 - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 10
troubleshooting your hp visualization center sv6 architecture overview Figure 1-1 without extra I/O devices for processes such as debugging, there is a Digi-terminal server. To conveniently access each HP J6000, they are connected to a LAN. The ProCurve switches pass the protocol to the Gigabit - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 11
console monitors are directly attached to the graphics adapters. If the same problem can be seen on direct monitors versus the Wide Field Display, proceed to the "Troubleshooting HP Workstations" section. 3. If a visual problem shows up on the Wide Field Display but not on the attached Workstation - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 12
troubleshooting your hp visualization center sv6 isolating problems 4. If visual problems such as image jumping, red or green sections, or other noise occur, proceed to the "Display Looks Incorrect" section (#18) in the "Troubleshooting Tree." 5. If the problem the "Troubleshooting HP Workstations" - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 13
the suspect Workstation(s). 3. If the problem persists, report a Workstation or HP-UX configuration problem to HP Support. 4. If the problem disappears on a stand-alone configuration, proceed to Section 1 of the "Troubleshooting Tree," then submit a 3D SLS/d problem with Hewlett-Packard as directed by - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 14
process for contacting Hewlett-Packard Customer Support as defined by your HP Support Contract. Define the symptoms and troubleshooting information to expedite resolution of the problem. 6. If 3D SLS/d is suspected, your HP Support contact will instruct you to check your file configurations, log files - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 15
troubleshooting your hp visualization center sv6 troubleshooting the hp workstation j6000 t Do you see the same problems when you attach a monitor? t If Yes - proceed to the "Display Looks Incorrect" section of the Troubleshooting Tree. t If No - contact display vendor. For all other Wide Field - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 16
troubleshooting your hp visualization center sv6 troubleshooting tree troubleshooting tree These topics are arranged in the relative order of things that MUST happen for everything to work correctly up to that point. Start at the subheading where you think you're having problems and continue down - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 17
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree t Match labels on components to . It summarizes details given in the Installation section of the sv6 Installation/User's Guide. • Install optional display devices or other peripheral hardware for each Workstation. • - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 18
troubleshooting your hp visualization center sv6 troubleshooting tree • Boot each Workstation and configure the network sv6 Installation/User Guide. • Run cable and configuration verification test: /opt/graphics/common/bin/setpipes -test 3. Problems Powering Up • See the sv6 Site Prep Guide to verify: - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 19
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree If yes, the J6000 is to HP Support as a J6000 hardware problem. t If you see any LEDs through the back of the Workstation case, you're getting power. Be sure to mention this to HP Support. 4. Boot Time Problems • The - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 20
troubleshooting your hp visualization center sv6 troubleshooting tree t Manually See the File Configuration section of the sv6 Installation/User's Guide for syntax and file contents. NOTE: If the NIS or NFS failures see the "Networking Attachment Problems" section of this document. t Get to a - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 21
the rack are powered ON. • For more assistance refer to HP-UX 11.0 ACE or J6000 documentation at www.hp.com/workstations/support and www.docs.hp.com. • Report boot problems to HP Support as HP-UX 11.0 ACE 64 bit on J6000. 5. Network Attachment Problems • If your systems can talk to each other, but - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 22
troubleshooting your hp visualization center sv6 troubleshooting tree t Verify that all hostnames and IP addresses are registered at your site. t From a remote system, verify that nslookup and ping work for each of - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 23
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree Use set_parms addl_netwrk /Users Guide, check the IP addresses and hostnames in the following files: /etc/hosts /etc/rc.config.d/netconf • See the Gigabit Ethernet Problems section if you believe the problem is on - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 24
troubleshooting your hp visualization center sv6 troubleshooting tree where can be /dev/tty0p0, / to RS232 adapter. Verify that connection lights on both ends of the cable are ON. 7. I/O Device Problems • Keyboard and mouse don't work. t Go to init2 and see if the keyboard works at the - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 25
wrong with hardware inside of the Workstation, contact HP Support. 10. File Configuration Problems • There are a series of files that need to be customized in order for your sv6 system to work properly. • Follow the instructions in the sv6 Installation/Users Guide to verify that the following files are - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 26
troubleshooting your hp visualization center sv6 troubleshooting tree SLDd_daemon) or X servers (ps -ef |grep X) are running. - Kill any X servers or SLSd_daemons (kill -9 ) - Manually X server on the Workstation that you suspect is having problems: t On the master, go to init2. t Login - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 27
NOTE Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree Call HP Support and report an sv6 X server problem. Only one graphics card per Workstation is supported for sv6 configurations. 12. sv6 Specific Software Problems • Graphics software patches must be the same across - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 28
troubleshooting your hp visualization center sv6 troubleshooting /User's Guide. • Internal Problems" section. • Compositor communication has been lost. Cycle power on compositor and reboot master • Internal error: call technical support. Call Technical Support as directed in your HP Support - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 29
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree Master Warning Messages: • Graphics card mismatch in one or more Slaves. Mixing heterogeneous graphics cards is not supported by sv6. If you've added one, remove the non-standard card. • SLS/d Extension minor version - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 30
troubleshooting your hp visualization center sv6 troubleshooting tree Call Technical Support with Compositor hardware problem. • One or more Compositor Input Cards are in the wrong slot or missing. Call Technical Support with Compositor hardware problem. • Graphics library mismatch in one or more - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 31
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree t Green - Working and connected. t cables. • If green LEDs are on, see the "Network Attachment Problems" section. 15. Gigbit Ethernet LAN Software Problems If you can't log in from the master to the slave systems - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 32
troubleshooting your hp visualization center sv6 troubleshooting of the sv6 Installation/Users Guide for details. 16. Gigabit Ethernet LAN Hardware Problems • If the link lights on menu, enable. t If there is no lan1 entry, contact HP Support to get help re-installing the Gigabit EtherNet driver. 17. - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 33
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree • Check /etc/X11/X0screens t output on the screen, proceed to the "Compositor Problems" section. • If you don't get normal output from one graphics card, call HP Support and report that there may be something wrong with - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 34
troubleshooting your hp visualization center sv6 troubleshooting tree TIP Break your large cluster of systems into smaller clusters to isolate the problem. For example: If you have an 8-pipe system, comment out four of the names. If you have a 16-pipe system, use the comment character (#) to - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 35
Chapter 1 troubleshooting your hp visualization center sv6 troubleshooting tree Use the Compositor confi Symptom: Sparkles on the image being displayed. t Call HP Support and report an sv6 Compositor problem. 19. Stereo or Flat Panel Display Problems • If you're running a stereo timing file and - HP J Class 3 | hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 36
troubleshooting your hp visualization center sv6 troubleshooting tree 20. Unexpected Performance Decrease • Do See the "Optimization" section of the sv6 Installation and User's Guide for more details. 21. Using the DigiSwitch to Narrow Down Problems • On the master system; open a terminal window. •
troubleshooting guide
hp visualization center sv6
Manufacturing Part Number: A6062-IE002
Edition: E1001