HP J Class 3 hp visualization center sv6 troubleshooting guide (a6062-ie002) - Page 5

Contents, Verify Physical Connections and Cycle Power First

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Contents 1. troubleshooting your hp visualization center sv6 architecture overview 9 isolating problems 11 troubleshooting the hp workstation j6000 13 wide field displays 14 stereoscopic viewing 15 troubleshooting tree 16 1. Verify Physical Connections and Cycle Power First 16 2. Installation Checklist 17 3. Problems Powering Up 18 4. Boot Time Problems 19 5. Network Attachment Problems 21 6. Serial Port Problems 23 7. I/O Device Problems 24 8. Software Installation Problems 24 9. One of the Workstations Doesn't Work 25 10. File Configuration Problems 25 11. X server or Window Manager Problems 25 12. sv6 Specific Software Problems 27 13. Compositor Problems 30 14. 10/100 BaseT Switch Problems 31 15. Gigbit Ethernet LAN Software Problems 31 16. Gigabit Ethernet LAN Hardware Problems 32 17. No Display (black screen 32 18. Display Looks Incorrect 33 19. Stereo or Flat Panel Display Problems 35 20. Unexpected Performance Decrease 36 21. Using the DigiSwitch to Narrow Down Problems 36 5

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Contents
5
1.
troubleshooting your hp visualization center sv6
architecture overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9
isolating problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11
troubleshooting the hp workstation j6000 . . . . . . . . . . . . . . . . . . . . . . . .13
wide field displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
stereoscopic viewing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
troubleshooting tree. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
1. Verify Physical Connections and Cycle Power First
. . . . . . . . . . . .16
2. Installation Checklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .17
3. Problems Powering Up. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
4. Boot Time Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
5. Network Attachment Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21
6. Serial Port Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23
7. I/O Device Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
8. Software Installation Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
9. One of the Workstations Doesn’t Work . . . . . . . . . . . . . . . . . . . . . . .25
10. File Configuration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
11. X server or Window Manager Problems . . . . . . . . . . . . . . . . . . . . .25
12. sv6 Specific Software Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
13. Compositor Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .30
14. 10/100 BaseT Switch Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . .31
15. Gigbit Ethernet LAN Software Problems . . . . . . . . . . . . . . . . . . . .31
16. Gigabit Ethernet LAN Hardware Problems . . . . . . . . . . . . . . . . . .32
17. No Display (black screen). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
18. Display Looks Incorrect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .33
19. Stereo or Flat Panel Display Problems . . . . . . . . . . . . . . . . . . . . . .35
20. Unexpected Performance Decrease . . . . . . . . . . . . . . . . . . . . . . . . .36
21. Using the DigiSwitch to Narrow Down Problems . . . . . . . . . . . . .36