HP LH4r HP Netserver LX Pro User Guide - Page 37

Chapter 5 Service and Support Telephone Support The HP-supplied hardware and software in HP servers are covered by no-charge telephone assistance during the warranty period. In some geographic areas this telephone support is provided by Hewlett-Packard; in other areas, telephone support is provided by your reseller. Telephone support is generally available from the manufacturers and resellers of the various non-HP hardware and software components. Hewlett-Packard provides telephone assistance in installing, configuring, and diagnosing the server such that one local client PC is able to log into an HP-tested network operating system. Assistance with additional functions, such as system design, operating system upgrades, or performance optimization-and assistance with other technical areas, such as cabling, non-HP hardware, or multiple operating system environments-is available from Hewlett-Packard, resellers, or consultants at additional charge. For example, HP offers Network Phone-In Support Service with a 7-day, 24-hour option for network operating systems and multi-vendor hardware. Contact your local HP office for details. For non-HP products, support numbers are included in the product documentation or are available from your reseller. Obtaining HP Repair and Telephone Support The "Warranty and Software License" chapter of this guide gives details of the hardware warranty-including which HP products are covered, travel limitations, charges for non-HP-caused service calls, etc. Please refer to the "Troubleshooting" chapter for the steps to follow before calling for service. U.S. and Canada. For hardware service and telephone support, contact either: • Participating Service Authorized HP Personal Computer Reseller • HP Customer Support Center (Colorado) (1 970) 635-1000- from 6 AM to 8 PM Mountain Time on Monday through Friday and from 9 AM to 3 PM Mountain Time on Saturday 31