HP LTE 5000 Compaq LTE 5000 Family of Personal Computers Beyond Setup - Page 137

Solving Hardware Problems

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Solving Hard Drive Problems Continued Problem Probable Cause Solutions(s) Errors occur after booting from an additional hard drive. Additional hard drive does not have the LTE 5000 software. Boot from the original LTE 5000 hard drive or a hard drive that has been prepared with the LTE 5000 software. Computer does not Additional hard drive is inserted Verify that the additional drive restart after in a secondary drive bay and has the secondary-drive icon or additional hard drive does not have secondary drive is inserted in a primary drive bay is inserted. capability. (refer to Chapter 6, "Working With Removable Drives"). Hard drive cannot be removed. Screw has been inserted to secure drive in computer bay. Remove the screw from the bottom of the computer (refer to Chapter 6, "Working With Removable Drives"). Solving Hardware Problems Problem Probable Cause Solutions(s) A new device is not recognized as part of the computer system. Cable(s) of new external device Ensure that all cables are properly are loose or power cables are and securely connected. unplugged. Power switch of new external device is not turned on. Shut down the computer, turn on the external device, then turn on the computer to integrate the device with the computer system. Removable drive is not seated Shut down the computer, remove properly. and reinsert the drive, then turn on the computer. Device is not Plug and Play. Double-click the Add New Hardware icon in Control Panel for help installing the device. Troubleshooting 13-11

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Troubleshooting
13-11
Solving Hard Drive Problems
Continued
Problem
Probable Cause
Solutions(s)
Errors occur after
booting from an
additional hard
drive.
Additional hard drive does not
have the LTE 5000 software.
Boot from the original LTE 5000
hard drive or a hard drive that
has been prepared with the LTE
5000 software.
Computer does not
restart after
additional hard drive
is inserted.
Additional hard drive is inserted
in a secondary drive bay and
does not have secondary drive
capability.
Verify that the additional drive
has the secondary-drive icon or
is inserted in a primary drive bay
(refer to Chapter 6, "Working
With Removable Drives").
Hard drive cannot
be removed.
Screw has been inserted to
secure drive in computer bay.
Remove the screw from the
bottom of the computer (refer to
Chapter 6, "Working With
Removable Drives").
Solving Hardware Problems
Problem
Probable Cause
Solutions(s)
A new device is not
recognized as part
of the computer
system.
Cable(s) of new external device
are loose or power cables are
unplugged.
Power switch of new external
device is not turned on.
Ensure that all cables are properly
and securely connected.
Shut down the computer, turn on
the external device, then turn on
the computer to integrate the
device with the computer system.
Removable drive is not seated
properly.
Shut down the computer, remove
and reinsert the drive, then turn
on the computer.
Device is not Plug and Play.
Double-click the Add New
Hardware icon in Control Panel
for help installing the device.