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HP LaserJet M1319 Service Manual - Page 286

Voice over IP VoIP services, Training, HP Technical

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post-service 69 print-quality 69 text, troubleshooting 173 timing diagrams 148 TIP operations 58 toner image formation operations 48 loose, troubleshooting 172 redistributing 170 scatter, troubleshooting 174 smeared, troubleshooting 172 specks, troubleshooting 171 waste cleaning operations 49 tools, required user-replaceable parts 67 top cover control panel, removing 79 printer, part number 223, 232, 237 removing 93, 96 torsion spring, removing 82 trailing edge, detection 51 Training, HP Technical 210 transfer roller assembly, part number 227 operations 48 power supply 47 removing 108 transfer stage, image formation process 48 transfer unit warranty 243 tray 1 jams, clearing 161 loading 24 locating 5 trays capacities 4 default media size 24 feeding problems, troubleshooting 166 jams, clearing 161 locating 5 paper feed system 49 part numbers 221, 233, 237 removing 106 troubleshooting blank pages 167 blank scans 180 control panel messages 154 control-panel display 154, 181 copy quality 175 copy size 178 copying 178 critical error messages 156 curled media 173, 186 dialing 198 drum rotation test 141 DSL 183 faded print 171 fax error-correction setting 196 fax reports 189, 202 faxes 189 feeding problems 166 half self-test 142 heating element 143 image formation 142 image quality 169 jams 159 lines, copies 176 lines, printed pages 171 lines, scans 180 loose toner 172 NVRAM initialization 185 output quality 169 pages not printing 168 pages too dark 176 pages too light 176 paper 165 PBX lines 183 print defects 170 print quality 169 questions for fax 188 receiving faxes 200 repetitive defects 174 scan quality 179, 180 sending faxes 197 skewed pages 166, 173 speed, faxing 202 text 173 toner scatter 174 toner smear 172 toner specks 171 USB cables 168 wrinkles 173 U USB interface operations 42 USB port formatter operations 41 locating 6 troubleshooting 168 types included 4 User Guide description 2 part numbers 209 user-replaceable parts required tools 67 tools required 67 V V.34 setting 197 version number for firmware 187 vertical lines, troubleshooting 171 vertical white or faded stripes 175 VIDEO signals 40 voice messages and faxing 189 Voice over IP (VoIP) services troubleshooting 184 voice over IP (VoIP) services for fax 59 voltage DC power supply 46 high-voltage power supply 47 overvoltage protection 46 requirements 246 volume settings 19 W WAIT period product 40 scanner 39 warning messages 154 warranty Customer self repair 242 print cartridge 243 product 241 transfer unit and fuser 243 waste toner receptacle 49 wavy paper, troubleshooting 173 Web sites customer support 243 Macintosh customer support 243 technical support 210 268 Index ENWW

Section	Page
Product information	19
Quick access to product information	20
Product configuration	21
Configuration table	21
Features table	21
Product walkaround	23
Front view	23
Back view	24
Interface ports	24
Location of serial number and model number	25
Supported operating systems	26
Software included with the product	26
Easy installation for Windows	26
Advanced installation	26
Macintosh software	27
Supported printer drivers	27
Connectivity	27
Connect the product directly to a computer with USB	27
Control panel	29
Control panel walkaround	30
Control-panel menus	31
Use the control-panel menus	31
Control-panel main menus	31
Paper and print media	39
Supported paper and print media sizes	40
Load paper and print media	41
Priority input tray	41
Tray 1	42
Configure trays	42
Manage and maintain	43
Information pages	44
Use the HP Toolbox software	45
View HP Toolbox	45
Status	45
Fax	46
Fax tasks	46
Fax phone book	46
Fax send log	48
Fax receive log	48
Other Links	48
Manage supplies	49
Check and order supplies	49
Check supplies status by using the control panel	49
Store supplies	50
HP policy on non-HP supplies	50
HP fraud hotline	50
Recycle supplies	50
Replace supplies	51
Print cartridge	51
Clean the product	53
Clean the paper path	53
Clean the glass and white platen	53
Clean the exterior	54
Firmware updates	54
Operational theory	55
Basic operation	56
Sequence of operation	57
Sequence of operation, scanner	57
Sequence of operation, product base	58
Formatter system	59
Central processing unit	59
Fax card	59
Standard startup process	60
Product startup messages	60
RAM	60
USB interface	60
Control panel	60
Product base functions	61
Engine control system (engine control unit and power-supply assembly)	62
Print-engine control system	62
Product base laser/scanner	63
Power system on the power-supply assembly	64
AC power distribution	64
DC power distribution	64
Overcurrent/overvoltage	64
High-voltage power distribution	65
Image-formation system	66
The seven image-formation processes	66
Print cartridge	67
Product base paper-feed system	67
Jam detection in the product	69
Conditions of jam detection	69
HP LaserJet M1319f components	70
Basic operation	70
ADF pickup-and-feed system	72
Optical scanning system	74
Fax functions and operation	76
Computer and network security features	76
PSTN operation	76
Receive faxes when you hear fax tones	77
Distinctive ring function	77
Fax by using Voice over IP services	77
The fax subsystem	78
Fax card in the fax subsystem	78
Safety isolation	78
Safety-protection circuitry	78
Data path	79
Hook state	79
Downstream device detection	79
Hook switch control	80
Ring detect	80
Line current control	80
Billing- (metering-) tone filters	80
Fax page storage in flash memory	80
Stored fax pages	80
Advantages of flash memory storage	81
Removal and replacement	83
Removal and replacement strategy	84
Warnings, cautions, notes, and tips	84
Electrostatic discharge	84
Required tools	85
Types of screws	85
Service approach	86
Before performing service	86
After performing service	87
Post-service tests	87
Test 1 (print-quality test)	87
Test 2 (copy-quality test)	87
Test 3 (fax-quality test)	88
Parts removal order	89
Scanner assemblies	91
Link assemblies and scanner support-frame spring	91
Scanner side covers	94
Separation-pad set	96
Top cover, control panel	97
Control-panel assembly	99
Media lever and media-lever torsion spring	100
Separation-pad assembly	101
Scanner assembly	103
Scanner assembly top cover	111
Top-cover assembly	114
Pickup roller	115
White platen	116
Product base	117
Handset	117
Separation pad	118
Print cartridge	119
Pickup roller	120
Installing the scanner cushions	123
Media input tray	124
Transfer roller	126
Side covers	128
Print-cartridge door	130
Rear cover and fuser cover	131
Front cover	133
Speaker assembly	136
Power supply	137
Formatter and fax card	140
Scanner support-frame	142
Engine controller unit (ECU)	145
Laser/scanner assembly	149
Main motor	150
Fuser	152
Paper-pickup assembly	154
Solve problems	155
Problem-solving checklist	156
Menu map	158
Print a menu map	158
Tools for troubleshooting	159
Component tests	159
Drum rotation test	159
Half self-test functional check	160
Perform a half self-test check	160
Perform other checks	160
Heating element check	161
High-voltage contacts check	161
Check the print-cartridge contacts	161
Check the high-voltage connector assembly	161
Problem-solving diagrams	162
Repetitive image defects	162
Component locations	163
Timing diagram, product base	166
Main wiring	167
Formatter PCA and fax card connectors	170
Control-panel messages	172
Solve control-panel display problems	172
Alert and warning messages	172
Alert and warning message tables	172
Critical error messages	174
Critical error message-tables	174
Solve paper-handling problems	177
Clear jams	177
Causes of jams	177
Where to look for jams	178
Clear jams from the ADF	178
Clear jams from the input-tray areas	179
Clear jams from the output bin	181
Clear jams from the print-cartridge area	182
Avoid repeated jams	183
Media-handling problems	183
Print-media guidelines	183
Solve print-media problems	184
Performance problems	185
Solve image-quality problems	187
Print-quality problems	187
Improve print quality	187
Print-quality settings	187
To temporarily change print-quality settings	187
To change print-quality settings for all future jobs	187
Checking the print cartridge	188
To redistribute the toner in the print cartridge	188
Identify and correct print defects	188
Print-quality checklist	188
General print-quality issues	188
Solve copy problems	193
Prevent copy problems	193
Image problems	193
Media-handling problems	194
Performance problems	196
Solve scan problems	197
Solve scanned-image problems	197
Scan-quality problems	198
Prevent scan-quality problems	198
Solve scan-quality problems	198
Solve control-panel display problems	199
Solve connectivity problems	200
Solve direct-connection problems	200
Solve DSL problems	201
PBX line problems	201
Solve fax with Voice over IP services problems	202
Service-mode functions	203
NVRAM initialization	203
Super NVRAM initialization	203
Password reset or bypass	203
Service menu	204
Secondary service menu	205
Solve fax problems	206
General fax troubleshooting	206
Fax error messages	208
Alert and warning message tables	208
Fax memory is retained when there is a loss of power	212
Fax logs and reports	212
Print all fax reports	212
Print individual fax reports	212
Set the fax activity log to print automatically	213
Set the fax error report	213
Set the fax confirmation report	214
Include the first page of each fax on the fax confirmation, fax error, and last call reports	214
Change error correction and fax speed	214
Set the fax-error-correction mode	214
Change the fax speed	215
Problems sending faxes	215
Problems receiving faxes	218
Performance problems	220
Parts	221
Ordering information	222
Supplies and hinge tool	222
Cable and interface accessories	222
Whole unit replacement	223
Control-panel overlay	225
Supplementary documentation and support	227
Parts lists and diagrams	229
Screws	229
Scanner components and handset	230
External assemblies	230
ADF components	232
Frame assembly	234
Guide assembly	236
Product base	238
External assemblies and print cartridge	238
External covers	240
Formatter and fax card	242
Internal components	244
Alphabetical parts list	250
Numerical parts list	254
Service and support	259
Hewlett-Packard limited warranty statement	259
Customer self repair warranty service	260
Print cartridge limited warranty statement	261
Customer support	261
Repack the device	262
Specifications	263
Physical specifications	264
Electrical specifications	264
Power consumption	264
Environmental specifications	265
Acoustic emissions	265
Regulatory information	267
FCC compliance	268
Telephone Consumer Protection Act (United States)	269
IC CS-03 requirements	269
EU statement for telecom operation	270
New Zealand telecom statements	270
Declaration of conformity	271
Certificate of Volatility	272
Safety statements	273
Laser safety	273
Canadian DOC regulations	273
EMI statement (Korea)	273
Laser statement for Finland	274
Substances table (China)	275

Match case Limit results 1 per page

post-service

print-quality

text, troubleshooting

173

timing diagrams

148

TIP operations

toner

image formation

operations

loose, troubleshooting

172

redistributing

170

scatter, troubleshooting

174

smeared, troubleshooting

172

specks, troubleshooting

171

waste cleaning operations

tools, required

user-replaceable parts

top cover

control panel, removing

printer, part number

223,

232,

237

removing

93,

torsion spring, removing

trailing edge, detection

Training, HP Technical

210

transfer roller

assembly, part number

227

operations

power supply

removing

108

transfer stage, image formation

process

transfer unit warranty

243

tray 1

jams, clearing

161

locating

trays

capacities

default media size

feeding problems,

troubleshooting

166

jams, clearing

161

locating

paper feed system

part numbers

221,

233,

237

removing

106

troubleshooting

blank pages

167

blank scans

180

control panel messages

154

control-panel display

154,

181

copy quality

175

copy size

178

copying

178

critical error messages

156

curled media

173,

186

dialing

198

drum rotation test

141

DSL

183

faded print

171

fax error-correction

setting

196

fax reports

189,

202

faxes

189

feeding problems

166

half self-test

142

heating element

143

image formation

142

image quality

169

jams

159

lines, copies

176

lines, printed pages

171

lines, scans

180

loose toner

172

NVRAM initialization

185

output quality

169

pages not printing

168

pages too dark

176

pages too light

176

paper

165

PBX lines

183

print defects

170

print quality

169

questions for fax

188

receiving faxes

200

repetitive defects

174

scan quality

179,

180

sending faxes

197

skewed pages

166,

173

speed, faxing

202

text

173

toner scatter

174

toner smear

172

toner specks

171

USB cables

168

wrinkles

173

USB interface operations

USB port

formatter operations

locating

troubleshooting

168

types included

User Guide

description

part numbers

209

user-replaceable parts

required tools

tools required

V.34 setting

197

version number for firmware

187

vertical lines,

troubleshooting

171

vertical white or faded

stripes

175

VIDEO signals

voice messages and faxing

189

Voice over IP (VoIP) services

troubleshooting

184

voice over IP (VoIP) services

for fax

voltage

DC power supply

high-voltage power supply

overvoltage protection

requirements

246

volume

settings

WAIT period

product

scanner

warning messages

154

warranty

Customer self repair

242

print cartridge

243

product

241

transfer unit and fuser

243

waste toner receptacle

wavy paper, troubleshooting

173

Web sites

customer support

243

Macintosh customer

support

243

technical support

210

268

Index

ENWW