HP LaserJet M2727 Service Manual - Page 185
number, Verification step, Possible problems, Solutions, Do information s print? - review
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Step number 3 4 5 6 Verification step Possible problems Solutions Do information pages print? Error message appears on the control-panel See Control-panel messages on page 169 display. for a list of common messages that will help Print a Configuration page. you correct the error. Media does not move smoothly through the product paper path. Make sure the media meets HP specifications. See Media specifications on page 16. Clean the paper path. See Clean the paper path on page 56. Poor print quality. See Print-quality problems on page 204. Does the product copy? Poor copy quality from the ADF. Place the Configuration page into the ADF and make a copy. The report should feed smoothly through the ADF, and copies should print without print-quality problems. Make a copy from the flatbed as well. 1. If the print quality from the internal tests and the copy from the flatbed are acceptable, clean the ADF scanning glass. See Clean the product on page 49. 2. If the ADF is damaged, replace the ADF. See ADF assembly on page 115. Media does not move smoothly through the 1. Make sure that the media in the ADF ADF path. meets ADF specifications. 2. Clean the ADF pick roller. See Clean the product on page 49. 3. If the problem persists, replace the ADF pick roller. See Replace the ADF pickup-roller assembly on page 110. 4. If the problem persists, replace the ADF. See ADF assembly on page 115. Poor copy quality from the flatbed. If the print quality from the internal tests and the copy from the ADF are acceptable, clean the flatbed glass. See Clean the product on page 49. Does the product send a fax? Connect the telephone line and press Start Fax to verify that a dial tone exists (using a hand set, if necessary). Attempt to send a fax. Telephone line is not operational or the product is not plugged into the telephone line Telephone cord is faulty or is plugged into the wrong connector. Verify that the product is plugged into a telephone line that you know works. 1. Try plugging the telephone cord into the other connector. 2. Try a new telephone cord. Fax number is incorrect or incomplete. Check the fax number and retype the correct and complete fax number. Product fax settings are set incorrectly. Review and reset the product fax settings. Does the product receive a fax? Use another fax machine to send a fax to the product. Too many telephone devices are plugged in, Make sure that the product is the only device or telephone devices are not connected in the on the telephone line and try again to correct order. receive the fax. Product fax settings are set incorrectly. Review and reset the product fax settings. NOTE: If the product is connected to a computer, use the HP Fax Setup Wizard to review and reset fax settings. ENWW Problem-solving checklist 167