HP LaserJet M5000 HP LaserJet MFP - Analog Fax Accessory Guide - Page 112
Sending fax problems
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Sending fax problems Use the table in this section to solve problems that might occur when sending faxes. Problem Cause Solution Faxes quit during sending. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. Your phone line might be noisy or poor quality Try using a lower baud rate to improve the reliability of transmission. See maximum baud rate setting. The fax accessory is receiving faxes but is not sending them. If the fax accessory is on a PBX system, the PBX system might be generating a dial tone the fax accessory cannot detect. Disable the detect dial tone setting. There might be a poor phone connection. Try again later. The fax machine to which you are sending might be malfunctioning. Try sending to another fax machine. Your phone line might not be working. Disconnect the fax accessory from the phone jack, and connect a phone. Try to make a phone call to ensure the phone line is working. Outgoing fax calls keep dialing. The fax accessory automatically redials a fax number if the Redial on Busy option is set to on or if the Redial On No Answer is set on. This is normal operation. If you do not want the fax to retry, set Redial on Busy to 0 and set Redial On No Answer to 0. Faxes you send are not arriving at the The receiving fax machine might be receiving fax machine. turned off or might have an error condition, such as being out of paper. Call the recipient to make sure the fax machine is turned on and ready to receive faxes. A fax might be in memory because it is waiting to redial a busy number, or there are other jobs ahead of it waiting to be sent. If a fax job is in memory for either of these reasons, an entry for the job appears in the fax log. Print the fax activity log, and check the Result column for jobs with a Pending designation. 104 Chapter 4 Solve fax problems ENWW