HP LaserJet P4015 HP LaserJet P4010 and P4510 Series - User Guide - Page 49

Diagnostics menu - error code

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Diagnostics menu Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues. Item Values Explanation PRINT EVENT LOG SHOW EVENT LOG PAPER PATH SENSORS There is no value to select. There is no value to select. There is no value to select. Press OK to generate a list of the 50 most recent entries in the event log. The printed event log shows error number, page count, error code, and description or personality. Press OK to scroll through the contents of the event log at the control panel, which lists up to the 50 most recent events. Press the up arrow or the down arrow to scroll through the event log contents. Use this item to test each of the sensors in the paper path. Press OK to initiate the test, and then use the menus to print an internal page, such as a configuration page. PAPER PATH TEST PRINT TEST PAGE Generates a test page that is useful for testing the paperhandling features of the product. NOTE: Set the other items before selecting PRINT TEST PAGE. SOURCE DESTINATION DUPLEX COPIES MANUAL SENSOR TEST 1 There is no value to select. Press OK to start the paper-path test using the source (tray), destination (output bin), duplex, and number of copies settings that you set in the other items on the Paper Path Test menu. Select the tray that uses the paper path that you want to test. You can select any tray that is installed. Select ALL TRAYS to test all paper paths. (Paper must be loaded in the selected trays.) Select which output bin to include in the test. You can select all bins. Determine whether the paper goes through the duplexer during the paper-path test. The menu item appears only if the device includes a built-in duplexer. Set how many sheets of paper are used from each tray during the paper-path test. HP service personnel can use this item to manually test a sensor. Locate the sensor inside the product and manually activate it. If the value changes from 0 to another number, the sensor is working. MANUAL SENSOR TEST 2 There is no value to select. This item lists additional sensors to test. COMPONENT TEST A list of available components HP service personnel can use this item to test various internal appears. components to isolate the source of a problem, such as noise. Before beginning a test, set the value for the REPEAT frequency: ONCE or CONTINUOUS. Then, select the component that you want to test. PRINT/STOP TEST STOP TIME To identify noise problems, listen carefully as you perform each test. Specify a length of time, in milliseconds, at which the product should stop while performing a test. ENWW Diagnostics menu 37

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Diagnostics menu
Administrators can use this submenu to isolate parts and to troubleshoot jam and print-quality issues.
Item
Values
Explanation
PRINT EVENT LOG
There is no value to select.
Press
OK
to generate a list of the 50 most recent entries in the
event log. The printed event log shows error number, page
count, error code, and description or personality.
SHOW EVENT LOG
There is no value to select.
Press
OK
to scroll through the contents of the event log at the
control panel, which lists up to the 50 most recent events.
Press the up arrow
or the down arrow
to scroll through
the event log contents.
PAPER PATH SENSORS
There is no value to select.
Use this item to test each of the sensors in the paper path.
Press
OK
to initiate the test, and then use the menus to print
an internal page, such as a configuration page.
PAPER PATH TEST
PRINT TEST PAGE
Generates a test page that is useful for testing the paper-
handling features of the product.
NOTE:
Set the other items before selecting
PRINT TEST
PAGE
.
Press
OK
to start the paper-path test using the source (tray),
destination (output bin), duplex, and number of copies settings
that you set in the other items on the Paper Path Test menu.
SOURCE
Select the tray that uses the paper path that you want to test.
You can select any tray that is installed. Select
ALL TRAYS
to
test all paper paths. (Paper must be loaded in the selected
trays.)
DESTINATION
Select which output bin to include in the test. You can select
all bins.
DUPLEX
Determine whether the paper goes through the duplexer during
the paper-path test. The menu item appears only if the device
includes a built-in duplexer.
COPIES
Set how many sheets of paper are used from each tray during
the paper-path test.
MANUAL SENSOR TEST 1
There is no value to select.
HP service personnel can use this item to manually test a
sensor. Locate the sensor inside the product and manually
activate it. If the value changes from 0 to another number, the
sensor is working.
MANUAL SENSOR TEST 2
There is no value to select.
This item lists additional sensors to test.
COMPONENT TEST
A list of available components
appears.
HP service personnel can use this item to test various internal
components to isolate the source of a problem, such as noise.
Before beginning a test, set the value for the
REPEAT
frequency:
ONCE
or
CONTINUOUS
. Then, select the
component that you want to test.
To identify noise problems, listen carefully as you perform each
test.
PRINT/STOP TEST
STOP TIME
Specify a length of time, in milliseconds, at which the product
should stop while performing a test.
ENWW
Diagnostics menu
37