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HP LaserJet Pro 500 HP LaserJet Pro 500 color MFP M570 - User Guide - Page 244

The computer is unable to communicate with the product

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The computer is unable to communicate with the product 1. Test network communication by pinging the network. a. Open a command-line prompt on your computer. For Windows, click Start, click Run, and then type cmd. b. Type ping followed by the IP address for your product. For Mac OS X, open the Network Utility, and then supply the IP address in the correct field in the Ping pane. c. If the window displays round-trip times, the network is working. 2. If the ping command failed, verify that the network hubs are on, and then verify that the network settings, the product, and the computer are all configured for the same network. The product is using incorrect link and duplex settings for the network Hewlett-Packard recommends leaving this setting in automatic mode (the default setting). If you change these settings, you must also change them for your network. New software programs might be causing compatibility problems Verify that any new software programs are correctly installed and that they use the correct print driver. The computer or workstation might be set up incorrectly 1. Check the network drivers, print drivers, and the network redirection. 2. Verify that the operating system is configured correctly. The product is disabled, or other network settings are incorrect 1. Review the configuration page to check the status of the network protocol. Enable it if necessary. 2. Reconfigure the network settings if necessary. 230 Chapter 9 Solve problems ENWW

Section	Page
Product introduction	15
Product comparison	19
Interface ports	20
Serial number and model number location	21
Control panel	22
Control-panel layout	22
Control-panel Home screen	23
Control-panel help system	24
Print product reports	25
Paper trays	27
Supported paper sizes	33
Tray capacity and paper orientation	33
Load Tray 1	35
Print envelopes	38
Tray 2	39
Tray capacity and paper orientation	39
Load Tray 2	40
Optional Tray 3	42
Tray capacity and paper orientation	42
Load Tray 3	43
Parts, supplies, and accessories	45
Order parts, accessories, and supplies	46
HP policy on non-HP supplies	47
HP anticounterfeit Web site	48
Print when a toner cartridge is at estimated end of life	49
Enable or disable the At Very Low settings	50
Customer self-repair parts	51
Accessories	52
Toner cartridges	53
Toner-cartridge view	53
Toner-cartridge information	54
Recycle toner cartridges	54
Toner-cartridge storage	54
HP policy on non-HP toner cartridges	54
Replace the toner cartridges	55
Toner collection unit	58
Replace the toner collection unit	58
Print	61
Supported print drivers (Windows)	62
HP Universal Print Driver (UPD)	62
UPD installation modes	63
Change print-job settings (Windows)	64
Priority for changing print-job settings	64
Change the settings for all print jobs until the software program is closed	64
Change the default settings for all print jobs	65
Change the product configuration settings	65
Change print-job settings (Mac OS X)	66
Priority for changing print-job settings	66
Change the settings for all print jobs until the software program is closed	66
Change the default settings for all print jobs	66
Change the product configuration settings	67
Print tasks (Windows)	68
Use a printing shortcut (Windows)	68
Create printing shortcuts (Windows)	70
Automatically print on both sides (Windows)	72
Manually print on both sides (Windows)	74
Print multiple pages per sheet (Windows)	75
Select the page orientation (Windows)	77
Select the paper type (Windows)	79
Print the first or last page on different paper (Windows)	82
Scale a document to fit page size (Windows)	85
Create a booklet (Windows)	87
Print tasks (Mac OS X)	89
Use a printing preset (Mac OS X)	89
Create a printing preset (Mac OS X)	89
Automatically print on both sides (Mac OS X)	90
Manually print on both sides (Mac OS X)	90
Print multiple pages per sheet (Mac OS X)	90
Select the page orientation (Mac OS X)	91
Select the paper type (Mac OS X)	91
Print a cover page (Mac OS X)	91
Scale a document to fit page size (Mac OS X)	91
Create a booklet (Mac OS X)	92
Additional print tasks (Windows)	93
Cancel a print job (Windows)	93
Select the paper size (Windows)	93
Select a custom paper size (Windows)	94
Print watermarks (Windows)	94
Additional print tasks (Mac OS X)	95
Cancel a print job (Mac OS X)	95
Select the paper size (Mac OS X)	95
Select a custom paper size (Mac OS X)	95
Print watermarks (Mac OS X)	96
Create archival-quality prints	97
Color printing	98
Use the HP EasyColor option	98
Change the color options (Windows)	98
Change the color theme for a print job (Windows)	99
Change the color options (Mac OS X)	100
Manual color options	100
Match colors	100
Use HP ePrint	102
Use AirPrint	103
Use walk-up USB printing	105
Set new default copy settings	106
Restore copy default settings	107
Make a single copy	108
Make multiple copies	109
Copy a multiple-page original	110
Copy identification cards	112
Copy on both sides (duplex)	113
Copy on both sides automatically	113
Copy on both sides manually	114
Reduce or enlarge a copy	115
Make color or black and white copies	116
Optimize copy quality	117
Adjust the lightness or darkness for copies	118
Adjust the copy image	119
Copy in draft mode	120
Set the paper size and type for copying on special paper	121
Scan	123
Scan by using the HP Scan software (Windows)	124
Scan by using the HP Scan software (Mac OS X)	125
Scan to a USB flash drive	126
Set up scan to network folder and scan to email features	127
Scan to a network folder	128
Scan to email	129
Scan by using other software	130
Scan from a TWAIN-compliant program (Windows)	130
Scan from a WIA-compliant program (Windows)	130
Scan by using optical character recognition (OCR) software	130
Fax	131
Connect fax to a telephone line	133
Configure the fax time, date, and header	134
Use the control panel	134
Use the HP Fax Setup Wizard	134
Use special characters in fax headers	134
Use the phone book	135
Use the control panel to create and edit the fax phone book	135
Delete phone book entries	135
Create and edit speed-dial entries	136
Delete speed-dial entries	137
Create and edit group-dial entries	138
Delete group-dial entries	139
Configure send fax settings	140
Set special dialing symbols and options	140
Set a dialing prefix	140
Set the dial tone detection	141
Tone dial or pulse dial	141
Set autoredial and the time between redials	141
Set light/dark and resolution	142
Set the default light/dark (contrast) setting	142
Set resolution settings	142
Set billing codes	143
Configure receive fax settings	145
Set fax forwarding	145
Set the answer mode	145
Block or unblock fax numbers	146
Set the number of rings-to-answer	146
Set distinctive ring	147
Use autoreduction for incoming faxes	148
Set fax reprint settings	148
Set the fax sounds volume	149
Set the alarm volume, phone-line volume, and ring volume	149
Set stamp-received faxes	149
Set the private receive feature	149
Set fax polling	150
Use fax	151
Supported fax programs	151
Cancel a fax	151
Cancel the current fax	152
Cancel a pending fax job	152
Delete faxes from memory	152
Use fax on a DSL, PBX, or ISDN system	152
DSL	153
PBX	153
ISDN	153
Use fax on a VoIP service	153
Fax memory contents are retained when there is a loss of power	153
Security issues when connecting internal networks to public phone lines	154
Fax from the flatbed scanner	154
Fax from the document feeder	155
Use speed dials and group-dial entries	156
Send a fax from the software (Windows)	156
Send a fax by dialing from a telephone connected to the fax line	159
Use access codes, credit cards, or calling cards	159
Send faxes internationally	159
Print a fax	160
Reprint a fax	161
Automatically print on both sides of received faxes	162
Receive faxes when fax tones are audible on the phone line	162
Print a stored fax when the private receive feature is on	162
Manage and maintain	163
Use the HP Reconfiguration Utility to change the product connection (Windows)	164
Set up HP Wireless Direct Printing	165
Use HP Web Services applications	166
Configure IP network settings	167
Printer sharing disclaimer	167
View or change network settings	167
Manually configure IPv4 TCP/IP parameters from the control panel	167
Rename the product on a network	168
Link speed and duplex settings	169
HP Device Toolbox (Windows)	170
HP Utility for Mac OS X	172
Open HP Utility	172
HP Utility features	172
Use HP Web Jetadmin software	173
Economy settings	174
Print with EconoMode	174
Set the Sleep Delay	174
Set the Auto Power Down delay	174
Product security features	176
Lock the product	176
Set or change the product password	176
Upgrade the firmware	177
Manually upgrade the firmware	177
Set the product to automatically upgrade the firmware	177
Solve problems	179
Solve problems checklist	180
Step 1: Make sure that the product is set up correctly	180
Step 2: Check the cabling or wireless connection	180
Step 3: Check the control panel for error messages	181
Step 4: Check the paper	181
Step 5: Check the software	181
Step 6: Test print functionality	181
Step 7: Test copy functionality	182
Step 8: Test the fax functionality	182
Step 9: Check the toner cartridge	182
Step 10: Try sending a print job from a computer	182
Step 11: Verify that the product is on the network	182
Restore the factory-set defaults	183
Control panel help system	184
Paper feeds incorrectly or becomes jammed	185
The product does not pick up paper	185
The product picks up multiple sheets of paper	185
The document feeder jams, skews, or picks up multiple sheets of paper	186
Prevent paper jams from the paper trays	186
Clear jams	187
Jam locations	187
Clear jams in the document feeder	188
Clear jams in the output bin area	190
Clear jams in Tray 1	191
Clear jams in Tray 2	193
Clear jams in the right door	194
Clear jams in optional Tray 3	198
Clear jams in the lower right door (Tray 3)	199
Improve print quality	200
Print from a different software program	200
Set the paper-type setting for the print job	200
Check the paper-type setting (Windows)	200
Check the paper-type setting (Mac OS X)	201
Check the toner-cartridge status	201
Calibrate the product to align the colors	201
Print a cleaning page	203
Check the paper and printing environment	204
Use paper that meets HP specifications	204
Check the product environment	204
Check the EconoMode settings	204
Adjust color settings (Windows)	205
Try a different print driver	206
Improve copy quality	208
Check the scanner glass for dirt and smudges	208
Check the paper settings	209
Check the image adjustment settings	209
Optimize for text or pictures	210
Edge-to-edge copying	210
Clean the pickup rollers and separation pad in the document feeder	211
Improve scan quality	212
Check the scanner glass for dirt and smudges	212
Clean the pickup rollers and separation pad in the document feeder	213
Improve fax quality	215
Check the scanner glass for dirt and smudges	215
Check the send-fax resolution setting	216
Check the error correction setting	217
Send to a different fax machine	217
Clean the pickup rollers and separation pad in the document feeder	217
Check the fit-to-page setting	218
Check the sender's fax machine	218
The product does not print or it prints slowly	219
The product does not print	219
The product prints slowly	220
Solve walk-up USB printing problems	221
The USB Flash Drive menu does not open when you insert the USB flash drive	221
The file does not print from the USB flash drive	221
The file that you want to print is not listed in the USB Flash Drive menu	222
Solve fax problems	223
Checklist for solving fax problems	223
Perform a fax diagnostic test	224
Fax trace report	225
Fax error report printing	225
Print all fax reports	225
Print individual fax reports	225
Set the fax error report	226
Set the fax-error-correction mode	226
Change the fax speed	226
Solve problems sending faxes	227
An error message displays on the control panel	227
The Communication error message appears	227
No dial tone	228
The Fax is busy message appears	228
The No fax answer message appears	230
Scanner error	230
The control panel displays a Ready message with no attempt to send the fax	230
The control panel displays the message \	231
Faxes can be received, but not sent	231
Product is password protected	231
Unable to use fax functions from the control panel	231
Unable to use speed dials	232
Unable to use group dials	232
Receive a recorded error message from the phone company when trying to send a fax	232
Unable to send a fax when a phone is connected to the product	233
Solve problems receiving faxes	233
The fax does not respond	233
The fax has a dedicated phone line	233
An answering machine is connected to the product	234
The Answer Mode setting is set to the Manual setting	234
Voice mail is available on the fax line	235
The product is connected to a DSL phone service	235
The product uses a fax over IP or VoIP phone service	235
An error message displays on the control panel	236
The No fax detected. message displays	236
The Communication error message appears	236
The Fax storage is full message appears	237
The Fax is busy message appears	237
A fax is received but does not print	238
The Private Receive feature is on	238
Sender receives a busy signal	238
A handset is connected to the product	238
A phone line splitter is being used	238
No dial tone	238
Cannot send or receive a fax on a PBX line	238
Solve general fax problems	239
Faxes are sending slowly	239
Fax quality is poor	240
Fax cuts off or prints on two pages	240
Solve USB connection problems	242
Solve wired network problems	243
Poor physical connection	243
The computer is using the incorrect IP address for the product	243
The computer is unable to communicate with the product	244
The product is using incorrect link and duplex settings for the network	244
New software programs might be causing compatibility problems	244
The computer or workstation might be set up incorrectly	244
The product is disabled, or other network settings are incorrect	244
Solve wireless network problems	245
Wireless connectivity checklist	245
The product does not print after the wireless configuration completes	246
The product does not print, and the computer has a third-party firewall installed	246
The wireless connection does not work after moving the wireless router or product	246
Cannot connect more computers to the wireless product	246
The wireless product loses communication when connected to a VPN	247
The network does not appear in the wireless networks list	247
The wireless network is not functioning	247
Perform a wireless network diagnostic test	248
Reduce interference on a wireless network	248
Solve product software problems with Windows	249
A print driver for the product is not visible in the Printer folder	249
An error message was displayed during the software installation	249
The product is in Ready mode, but nothing prints	249
Solve product software problems with Mac OS X	251
The print driver is not listed in the Print & Fax or Print & Scan list	251
The product name does not appear in the product list in the Print & Fax or Print & Scan list	251
The print driver does not automatically set up the selected product in the Print & Fax or Print & Sc ...	251
A print job was not sent to the product that you wanted	252
When connected with a USB cable, the product does not appear in the Print & Fax or Print & Scan list ...	252
You are using a generic print driver when using a USB connection	252
Remove software (Windows)	253
Remove software (Mac OS X)	254
Solve scan to email problems	255
Cannot connect to the email server	255
The email failed	255
Unable to scan	255
Solve scan to network folder problems	256
The scan failed	256